Complain About Boxed Glam - learn how to file a complaint

Immediate to 48 hours, but honestly, 'immediate' usually means an automated reply that doesn't help.

• Call during off-peak hours (like a Tuesday morning) to avoid long waits.
• Use their social media for public pressure, they respond faster.
• Have your order number and account details ready before you contact them.
• Be firm but polite. Yelling rarely helps get what you want.

If Boxed Glam ignores you, it's time to escalate. Your best bet is filing a complaint with the Better Business Bureau (BBB). It's a formal process where the BBB acts as a mediator. You'll submit your complaint online, and they'll forward it to Boxed Glam for a response. The BBB process works, but prepare to wait. Boxed Glam usually responds after the BBB gets involved, but it's not instant. Most companies require you to try their internal process first, so make sure you've already emailed or called them.

Subject: Formal Complaint: Unresolved Issue with Order #[Order Number] / Account #[Account Number]

I am writing again to resolve an issue with my latest Boxed Glam delivery. This is my second time contacting you about this.

My order, #[Order Number], arrived on [[Date]] with the [[Product Name]] missing. Frankly, it's incredibly disappointing to look forward to my box each month only to find it incomplete, and then have to spend my own time chasing down a resolution.

To resolve this, I need you to ship the missing item immediately and provide tracking information.

If I do not receive a satisfactory response and a tracking number within 48 hours, my next step will be to report this to the Better Business Bureau and dispute the charge with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Always ask for a reference or ticket number for your complaint. It's your proof.
• If you're getting nowhere with the first support agent, politely ask to speak with a supervisor or manager. Don't be afraid to escalate.
• Take screenshots. Of your order, of the missing items, of your chat with support. A user on Reddit mentioned they only got a refund after sending a screenshot of a support agent promising one.

Tired of refreshing your email waiting for a reply from Boxed Glam support? Sound familiar? It's exhausting. You've already paid for the products, you shouldn't have to work a second job just to get what you're owed. Pine AI can handle the back-and-forth for you. No more crafting the 'perfect' angry-but-polite email or waiting on hold. We send the complaint, follow up, and deal with their excuses so you don't have to. Seriously, let us take this off your plate.