Dealing with Carewell's service can be incredibly frustrating, especially when you rely on them for essential supplies. It's not just you. On Pissed Consumer, customers have given the company a dismal overall rating of 1.6 out of 5. The most common complaints filed with the Better Business Bureau often involve shipping delays and serious customer service issues, which is the last thing you need when managing health concerns. If you're at your wit's end trying to get a straight answer or a correct order, you're in the right place. You can try contacting them directly through their official site: Visit Carewell.
Best ways to complain to Carewell
Best ways to complain to Carewell
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Phone | (855) 855-1666 (Available 24/7) | Best for urgent issues like tracking a missing order or correcting a shipment. |
| Live Chat | Available via their website (Hours may vary but generally 24/7) | Good for quick questions when you can't be on the phone. You can save the transcript. |
| support@carewell.com | Use this to create a paper trail for non-urgent, complex issues or to send documentation. |
⏱️ Estimated Response Times from Carewell After Complaining
They claim 24/7 support, but 'immediate' can feel like an eternity when you're waiting for a response about a critical shipment.
| Method | Expected Wait Time |
|---|---|
| Phone | Immediate to 15 minutes |
| 24 to 48 hours | |
| Chat | 5 to 20 minutes |
🔍 Tips to Get a Quicker Response from a Complaint
🔍 Tips to Get a Quicker Response from a Complaint
- Call during off-peak hours. Since they are 24/7, try very early in the morning or late at night.
- Use their live chat for a faster response than email without having to make a call.
- Have your account number, order number, and shipping address ready before you contact them.
How to Escalate Your Complaint
How to Escalate Your Complaint
If Carewell support isn't resolving your problem, your next step is to file a complaint with an external body. The most effective for a company like this is the Better Business Bureau (BBB).
Simply go to the BBB website, find Carewell's profile, and file a formal complaint. The BBB forwards your case to the company, and Carewell is expected to respond publicly. The BBB process works, but prepare to wait. It can take a few weeks to get a final resolution. Most regulatory bodies require that you try to resolve the issue with the company first, so make sure you've already contacted Carewell's support at least once.
Email Template to Complain to Carewell
Email Template to Complain to Carewell
Subject: Urgent: Unresolved Issue with Order #[Your Order Number]
To Whom It May Concern,
I am writing again to resolve an issue with my recent order, #[Your Order Number]. This is my second attempt to get this corrected.
On [Date of Incident], my order arrived with incorrect items, which is a significant inconvenience as these are necessary medical supplies my family depends on. Frankly, having to spend my time chasing this down is incredibly frustrating when we are already managing a difficult health situation.
To resolve this, I need you to ship the correct items via overnight delivery immediately and provide a prepaid return label for the incorrect products you sent. I expect a confirmation email with a new tracking number within 24 hours.
Please be aware that if this is not resolved promptly, my next step will be to file a formal complaint with the Better Business Bureau and dispute the full charge with my credit card provider.
Thank you for your prompt attention to this matter.
[Your Name] [Your Account Number]
Additional Helpful Tips to get Your Complaint Resolved
Additional Helpful Tips to get Your Complaint Resolved
- If the first agent isn't helping, politely but firmly ask to speak with a supervisor or manager.
- Always request a reference number for your call or chat session. It's proof you contacted them.
- A user on a caregiver forum mentioned that specifically stating you will file a credit card chargeback got their issue resolved much faster.
- Keep a simple log of every interaction: note the date, the name of the representative, and a quick summary of what was discussed.
Let Pine AI Help Raise the Complaint to Carewell
Tired of explaining your order issue for the third time to a new Carewell agent? It's exhausting. Pine AI handles the frustrating back and forth for you, so you don't have to repeat yourself or wait on hold listening to terrible music. It just gets it done. Sound familiar? Let us take over the headache and manage the complaint process so you can focus on what actually matters.
Frequently Asked Questions about Carewell Complaint Filing
What if Carewell doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Carewell?
Is this the right phone number to contact Carewell?
What's the easiest way to cancel a subscription with Carewell?
Other ways that I can contact the Carewell?
Why is my 'autoship' order always late?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
