It's not just you. Elysium Health has racked up 29 complaints with the Better Business Bureau in the last three years, and their customer review score is a dismal 1.11 out of 5 stars. Seriously, their BBB page is a mess. If you're fed up with surprise charges, impossible cancellations, or customer service that goes nowhere, you're in the right place. Common complaints flagged online constantly mention unwanted subscriptions and major issues with getting refunds. This isn't about health anymore; it's about getting what you paid for, or more accurately, stopping payments for what you don't want. Let's get this sorted.
How to Complain About Elysium Health
How to Complain About Elysium Health
It's not just you. Elysium Health has racked up 29 complaints with the Better Business Bureau in the last three years, and their customer review score is a dismal 1.11 out of 5 stars. Seriously, their BBB page is a mess. If you're fed up with surprise charges, impossible cancellations, or customer service that goes nowhere, you're in the right place. Common complaints flagged online constantly mention unwanted subscriptions and major issues with getting refunds. This isn't about health anymore; it's about getting what you paid for, or more accurately, stopping payments for what you don't want. Let's get this sorted.
Official site: Visit Elysium Health
Best ways to complain to Elysium Health
Contact Method | Details & Availability | Why use this instead... |
---|---|---|
Phone | (888) 220-6436, Mon-Fri, 9am-5pm ET | Best for urgent billing issues or when you need an immediate answer. Prepare for potential hold times. |
care@elysiumhealth.com | Good for creating a paper trail. Use this to have written proof of your complaint and their response. | |
Live Chat | Available on their website, Mon-Fri, 9am-5pm ET | Can be quicker than email, but make sure to save a transcript of the conversation before you close the window. |
⏱️ Estimated Response Times from Elysium Health After Complaining
Getting a reply can feel like a waiting game, honestly.
Method | Expected Wait Time |
---|---|
Phone | Immediate to 30 minutes |
24 - 72 hours | |
Chat | 5 - 45 minutes |
App | Not Available |
🔍 Tips to Get a Quicker Response from a Complaint
- Call during off-peak hours (like mid-morning on a Tuesday or Wednesday).
- Have your account number and order details ready before you contact them.
- Keep your explanation short and to the point. The less they have to read, the faster they might respond.
How to Escalate Your Complaint
If Elysium Health is ignoring you or gives you a final 'no,' it's time to escalate. Your best bet is filing a formal complaint with the Better Business Bureau (BBB). Go to the BBB website, search for Elysium Health, and fill out the complaint form. The BBB forwards your complaint to the company and asks for a response, usually within 14 days. The whole process is public, which often motivates companies to resolve the issue. The BBB works, but prepare to wait. Elysium Health usually responds, but it can take a couple of weeks and a few reminders. Remember, you should always try to resolve it with the company directly first, as regulators often require it.
Email Template to Complain to Elysium Health
Subject: Formal Complaint: Unresolved Issue with Subscription - Account [[Account #]]
Hi there,
I'm writing again after my previous attempt on [[Date]] to resolve an issue with my subscription failed.
On [[Date]], I was charged [[$Amount]] for a shipment I had already cancelled well in advance. Frankly, it's incredibly frustrating to have to spend my time tracking this down and dealing with an unauthorized charge on my card.
To fix this, I require a full refund of [[$Amount]] to be processed immediately and written confirmation that my subscription has been permanently cancelled.
If this is not resolved within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint with the Better Business Bureau detailing this experience.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Ask for a supervisor immediately. If the first person you speak to is just reading from a script and can't help, politely ask to be transferred to a manager or supervisor who has the authority to issue a refund.
- Always get a reference number. Whether it's a call or a chat, ask for a ticket or reference number. It's your proof that you contacted them and makes it easier to follow up.
- Use public pressure. One user on the BBB site mentioned they only got a response after posting a negative review on Trustpilot. Sometimes, taking the complaint public is the only thing that works.
Let Pine AI Help Raise the Complaint to Elysium Health
Tired of getting stuck in Elysium Health's email loop, waiting days for a reply about a charge you never approved? It's exhausting. Pine AI handles it for you. It sends the complaint, follows up, and deals with the back-and-forth so you don't have to. No more checking your inbox a dozen times a day or wondering if they just ignored you. Sound familiar? Let an AI handle the headache while you get on with your life. No joke.
Frequently Asked Questions about Elysium Health Complaint Filing

Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.