Complain About MyFitnessPal - learn how to file a complaint

Good luck getting a quick reply. It feels like sending a message into the void.

• Submit your request with a clear, concise subject line.
• Be specific and provide evidence like screenshots of the error or billing statement.
• Have your account username and email address ready.

If MyFitnessPal ignores your support tickets, it's time to escalate. Before you go to an external body, make sure you've given them a fair chance to respond through their official support form. Keep records of when you sent your messages.

Your first stop for escalation should be the Better Business Bureau (BBB). You can file a complaint against their parent company, Under Armour, Inc. The BBB acts as a mediator, and companies are often motivated to resolve the issue to maintain their rating. Filing with the BBB can work, but prepare to wait. MyFitnessPal's parent company usually responds, but it takes time.

For billing issues, a credit card chargeback is a powerful tool. If you were charged incorrectly and the company won't issue a refund, contact your bank or credit card provider to dispute the charge. This directly reverses the payment, but only use it for legitimate billing errors.

Subject: Formal Complaint: Unresolved Issue with Account [[Your Username/Email]]

To Whom It May Concern,

I am writing again after my previous attempt on [[Date]] to resolve an issue with my account failed to receive a satisfactory response.

On [[Date of incident]], I was incorrectly charged [[$Amount]] for a Premium subscription I did not authorize. Frankly, the time I've had to spend chasing this down is incredibly frustrating, especially when basic features that were once free are now locked behind that same paywall.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately and confirmation that my subscription has been canceled so no future charges occur.

If I do not receive confirmation of this refund within 3 business days, my next step will be to file a chargeback with my credit card company and report this matter to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use a hyper-specific subject line. Instead of "Billing Issue," try "Incorrect Premium Charge on [Date] - Refund Request."
• Always ask for a ticket number. This gives you a reference point for all future communication and proves you initiated contact.
• Take it public if you're ignored. A Reddit user mentioned the only thing that got a response after a week of silence was posting their unresolved ticket number on MyFitnessPal's most recent Facebook post.
• Follow up. Don't just send one email and hope. If you don't hear back in 3-4 days, send a polite but firm follow-up referencing your original ticket number.

Tired of filling out that same support form over and over, only to get an automated reply? It's exhausting. Pine AI can handle the annoying follow-ups for you, sending persistent messages on your behalf so you don't have to keep checking your inbox. No more wondering if your complaint was even read. Sound familiar? Let our smart service deal with the back-and-forth while you get on with your life. No joke.