Complain About Dollar Shave Club - learn how to file a complaint

Best ways to complain to Dollar Shave Club

Getting in touch with them can feel like a mission, as they seem to prefer you use their website's automated systems. Here are the most reliable methods available.

Good luck getting a quick reply. It's a waiting game.

🔍 Tips to Get a Quicker Response from a Complaint

• Be Specific: Don't just say "I was overcharged." State the exact amount, the date of the transaction, and your order number.
• Use Keywords: When using their chat or contact form, use words like "Formal Complaint" or "Incorrect Billing" to get routed correctly.
• Follow Up: If you email and don't get a meaningful response within 48 hours, send a follow up message. Don't let your ticket get buried.

How to Escalate Your Complaint

If Dollar Shave Club is giving you the silent treatment, it's time to take it to the next level. Don't just give up.

First, file a complaint with the Better Business Bureau (BBB). It's a non-profit that pressures companies to respond. The BBB works, but prepare to wait. Dollar Shave Club usually posts a response there to look good, even if it's just a generic apology. It creates a public record of your issue.

For billing problems, your most powerful tool is a credit card chargeback. Contact your bank or credit card company and explain that you were charged for goods or services you didn't authorize or receive. This directly reverses the payment, and companies take notice because too many chargebacks can hurt their ability to process payments.

Subject: Formal Complaint: Unresolved Issue with Order [[Order #]] / Account [[Account #]]

I'm writing again because my previous attempt to resolve an issue on [[Date]] via your contact form went unanswered.

On [[Date]], I was incorrectly charged [[$Amount]] for a shipment I had already paused well before the cutoff date. Frankly, it's incredibly frustrating to have to chase down a refund for a mistake that wasn't mine, and this seems to be a very common problem according to other customers online.

To fix this, I require a full refund of [[$Amount]] to my original payment method immediately. I also need confirmation that my subscription is properly paused or canceled as requested and that I will not receive any more surprise charges.

If this is not resolved within 3 business days, my next step will be to file a chargeback with my bank and lodge a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

• Always ask for a reference number. Whether you're in a chat or sending an email, get a ticket or reference number. It's your proof that you initiated contact.
• Take screenshots of everything. Of your cancellation confirmation, of the weird charge on your bank statement, of the chat conversation before the window closes. Proof is your best friend.
• Try commenting on an ad. One user on Reddit mentioned they only got a real response after posting a polite but firm comment on one of Dollar Shave Club's Instagram ads. A bit passive aggressive, maybe, but it apparently worked when their support channels failed.

Tired of getting a generic 'we've received your message' email from Dollar Shave Club and then just silence? Or trying to argue with a chatbot that only wants to sell you more shave butter? Sound familiar?

Pine AI can handle the follow-ups for you. No more checking your inbox every hour or wondering if your complaint disappeared into the void. We send the emails, handle the persistent nudges, and manage the communication so you don't have to. No joke. It just handles the annoying parts, giving you the peace of mind that your complaint is being actively pursued without you having to lift another finger.