Complain About Aaptiv - learn how to file a complaint

Getting in touch with a human at Aaptiv is notoriously difficult. They don't offer a public phone number or a live chat, forcing you into an email queue where responses can be slow or nonexistent. Your best bet is to create a paper trail.

Honestly, expecting a quick reply is setting yourself up for disappointment. It feels like sending a message into a void.

• Use a clear and direct subject line: Something like "Urgent: Cancellation and Refund Request" or "Formal Complaint: Unauthorized Billing."
• Provide all your details upfront: Include your account email, the date of the charge, and the last four digits of the card they charged.
• Keep it short and factual: Avoid long, emotional rants. State the problem, what you want (a refund), and the date by which you expect a response.
• Take screenshots: Screenshot your cancellation confirmation, your support request, everything. You will need this.

If Aaptiv ignores you, it's time to go over their head. Don't just give up, that's what they seem to count on.

File a Chargeback

This is often the most effective method. Contact your credit card company or bank and dispute the charge. Explain that you cancelled the service but were charged anyway. This process is between you and your bank, and it forces Aaptiv to prove they were authorized to take your money.

Complain to the Better Business Bureau (BBB)

Filing a complaint with the BBB is free and public. Aaptiv has a pattern of responding to these, even if it's just to say they've issued a refund. The BBB acts as a mediator, but be prepared to wait. It can take a few weeks for the process to play out, but it puts official pressure on the company.

Subject: Urgent: Unresolved Billing Issue on Account [[Your Email Address]]

To Whom It May Concern,

I am writing again to resolve an issue with an unauthorized charge to my account. Despite cancelling my subscription on [[Date of Cancellation]], I was incorrectly billed for [[$Amount]] on [[Date of Charge]].

This is my second attempt to contact you about this matter, and frankly, the time I've had to spend chasing this down has been incredibly frustrating. My original support request number is [[Reference Number, if you have one]].

To resolve this, I require a full refund of [[$Amount]] to be processed immediately and written confirmation that my subscription is cancelled and I will not be billed again.

Please be aware that if I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a chargeback with my credit card company for the unauthorized transaction and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use the magic words. In your email, specifically use phrases like "unauthorized transaction," "formal complaint," and "credit card chargeback." These terms often get flagged for immediate attention by support systems.
• Don't bother with the app support. Users on Reddit consistently say the in-app support link is a dead end. Go straight to the web form for any chance of creating a ticket.
• Ask for a supervisor in your first email. Don't wait to be escalated. State, "If you are not able to process a full refund, please escalate this ticket to a supervisor immediately."
• Complain on their social media ads. This is a pro move. Find a running ad for Aaptiv on Instagram or Facebook and leave a polite, factual comment about your experience. They hate having negative comments on posts they are paying to promote.

Tired of sending emails into the Aaptiv support black hole? It's exhausting. You follow their rules, cancel on time, and still have to fight for your own money back. Sound familiar? That's where Pine AI comes in. We handle the annoying parts for you. No more crafting the perfect follow-up email or wondering if they even received your message. We'll manage the complaint process, persistently follow up, and make sure your issue gets the attention it deserves without you having to lift another finger. It just saves your sanity. No joke.