Complain About Flo Premium - learn how to file a complaint

Getting in touch with a human at Flo can feel like a dead end, as they intentionally make it difficult. They don't offer phone or live chat support. Here are the main channels people use, for better or worse.

A few days to never, honestly. It often feels like your message goes into a black hole.

• Be incredibly specific with dates, the amount charged, and the email associated with your account.
• Attach screenshots. Get a picture of the charge on your bank statement and any cancellation confirmation you might have.
• Use a clear, direct subject line in your support ticket like "Formal Complaint: Incorrect Billing" to get it routed properly.
• Mention consumer rights. Phrases related to billing practices can sometimes get your ticket escalated faster.

If Flo Premium ignores your emails and support tickets, it's time to escalate. Don't just give up. Your first attempts to resolve it with them are important, as some agencies require you to try that first.

Better Business Bureau (BBB)

Filing a complaint at BBB.org creates a public record. Companies often respond to these to protect their rating. The BBB process works, but prepare to wait. Flo Premium usually responds, but it can take a couple of weeks to get a final answer.

Apple App Store or Google Play Store

This is often the most effective route for billing issues. Go into your purchase history in your phone's settings and select "Report a Problem." Explain that you were charged after canceling. Since the payment is processed through them, Apple or Google has the power to issue a refund directly.

Credit Card Chargeback

This should be your last resort. Contact your credit card company and explain the situation. You'll need to provide evidence, like screenshots of your cancellation and your attempts to contact Flo. A successful chargeback will forcibly return your money.

Subject: Formal Complaint: Unauthorized Premium Charge - Account [[Your Email/User ID]]

To Whom It May Concern,

I am writing again to address an unauthorized charge for Flo Premium on my account.

On [[Date of Charge]], my account was charged [[$Amount]] for a premium subscription I had already canceled on [[Date of Cancellation]]. It's incredibly frustrating to have to chase this down, especially when dealing with a health-focused app. My original support ticket number regarding this was [[Ticket #]], and it has not been resolved.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately and written confirmation that my subscription is permanently canceled and no further charges will be made.

If I do not receive a response and confirmation of the refund within 72 hours, I will proceed with a chargeback through my credit card provider and file a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

P.S. I have attached a screenshot of the charge from my bank statement.

• Use the phrase 'Formal Complaint' in your subject line. This can help get your ticket past automated filters and into the hands of a real person.
• Reference your original support ticket number in every follow-up. Don't let them create a new thread and make you start over. Keep the entire conversation in one place.
• A user on Reddit mentioned they only got a refund after leaving a 1-star review on the App Store. Detailing your support experience publicly seems to be their weak spot. They care about their app rating.
• When disputing through Apple or Google, be concise. They handle thousands of these. "Canceled before billing date, was charged anyway" is more effective than a long, emotional story.

Tired of sending support tickets into the void at Flo? Sound familiar? You send your complaint, and Pine AI handles the annoying follow-ups and persistent pushback for you. No more checking your email every hour for a reply that never comes or trying to figure out who to escalate your issue to next. It just gets it done. Seriously. Let us deal with the headache so you can get back to, well, anything else. We'll manage the communication, track the responses, and keep pushing until your complaint about Flo Premium is actually resolved.