Complain About Yoga-Go - learn how to file a complaint

It's tough to find a direct line, which seems to be part of the problem. Your options are limited, so you have to make them count.

24 hours to never. Honestly, waiting for their email feels like a total gamble.

• Be persistent. Send a follow-up email every 48 hours.
• Use a clear and urgent subject line like "URGENT: Cancellation Request & Refund - Account [Your Email]".
• Attach screenshots of everything: your cancellation attempts, the charges on your bank statement, and any error messages.
• Mention you will file a chargeback. Sometimes the threat of involving a bank gets a faster response.

If your emails are going into a black hole, it's time to escalate. Don't just give up.

File a Complaint with the Better Business Bureau (BBB)

This is a solid next step. The BBB forwards your complaint to Yoga-Go's parent company, and the complaint (and their response, or lack of one) is made public. Companies with an 'F' rating like theirs are already on the BBB's radar. The BBB route works, but it's not instant. Be prepared to wait a couple of weeks for a resolution.

Initiate a Chargeback with Your Bank or Credit Card Company

For billing issues, this is your most powerful tool. Call your bank or credit card provider, explain that you were charged for a subscription you tried to cancel, and request a chargeback. You'll need to provide dates and any evidence you have (like the emails you sent). This reverses the charge directly. Most companies hate chargebacks, so it gets their attention.

Subject: Urgent: Unresolved Cancellation & Billing Issue on Account [[Your Email Address]]

To Whom It May Concern,

I am writing again to resolve an issue with my Yoga-Go subscription, which is under the email [[Your Email Address]].

Despite my previous attempts to cancel my subscription before the renewal date, I was charged [[$Amount]] on [[Date of Charge]]. Frankly, having to track this down and spend my time on it has been incredibly frustrating. The cancellation process seems designed to be confusing, and my attempts to stop this charge were not successful.

To resolve this, I require two things: an immediate and permanent cancellation of my subscription, and a full refund of the [[$Amount]] charge to my original payment method.

Please be aware that if I do not receive a satisfactory response confirming both the cancellation and the refund within 48 hours, my next step will be to file a chargeback with my bank and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use 'Formal Complaint' and 'Chargeback' in your subject line. These keywords can get your email routed past the first level of support.
• Ask for a supervisor in your first email. Just state, "Please escalate this ticket to a supervisor for review." It might not work, but it shows you're serious.
• Reference their BBB rating. A user on Trustpilot mentioned they added, "I will be adding my experience to your company's F-rated BBB profile," and they received a refund the next day. It's worth a shot.
• Keep it about the facts. Avoid overly emotional rants. Stick to dates, amounts, and actions taken. It makes your case stronger.

Tired of sending emails to support@yoga-go.io and getting nothing but silence? It's a common story. Users on the BBB and Trustpilot constantly complain about being ignored after being charged.

Sound familiar? Pine AI handles the persistent follow-ups for you. We send the emails, manage the pushback, and keep at it until your issue is resolved. It saves your sanity and skips the tedious process of checking your inbox for a reply that may never come. No joke. Let a bot do the boring, frustrating work.