Complain About Complete Nutrition - learn how to file a complaint

When your order is wrong or a charge doesn't make sense, you need to contact them directly. Here are the best ways to reach Complete Nutrition's support, which is handled by their parent company, GNC.

Getting a response can feel like waiting for a supplement to kick in. It takes time.

• Call during off-peak hours: Try calling mid-morning on a Tuesday or Wednesday to avoid the longest wait times.
• Have your details ready: Before you call or chat, have your account number, order number, and any relevant dates on hand.
• Use the live chat: It's often faster than waiting on hold, and you'll have a record of the conversation you can save.
• Be direct: Clearly state your problem and what you want as a resolution (e.g., a refund, a replacement product) in your first or second sentence.

If the first person you speak to can't or won't help, it's time to escalate. Don't give up.

Internal Escalation

On the phone or in a live chat, use the phrase, "Can I please speak to a supervisor or manager?" Be polite but firm. The first line of support often has limited authority, and a supervisor can typically approve refunds or fix more complex problems.

External Escalation

If Complete Nutrition (GNC) still isn't resolving your issue, take it outside the company.

• Better Business Bureau (BBB): Filing a complaint with the BBB is free and gets the company's attention because it affects their public rating. The BBB works, but prepare to wait. GNC usually responds after a nudge or two, but the process can take a few weeks.
• Credit Card Chargeback: If your complaint is about a product you never received or an incorrect billing amount, you can file a dispute with your credit card company. This is highly effective for billing issues, as the bank will investigate on your behalf.
• State Attorney General: For more serious issues like deceptive advertising or consistently failing to deliver products, you can file a complaint with your State Attorney General's office. This is a more formal step but can be effective for consumer protection violations.

Subject: Urgent: Unresolved Issue with Order [[Order #]]

To Whom It May Concern,

I'm writing again to resolve an issue with my recent order, as my previous attempt to contact support on [[Date]] was unsuccessful.

On [[Date]], I received the wrong product, [[Name of Wrong Product]], instead of what I ordered. Frankly, the hassle of having to return this and wait for the correct item has been a huge waste of my time and completely disrupted my routine.

To resolve this, I need you to ship the correct product immediately and provide a prepaid return label for the incorrect item you sent me. I expect to receive a new tracking number within two business days.

If I don't receive a shipping confirmation for the correct item within 48 hours, my next step will be to file a chargeback for the full amount of the order.

Thank you for your prompt attention to this matter.

[[Your Name]] [[Your Account #, if applicable]]

• Ask for a supervisor immediately. If your issue is complex or the first agent is unhelpful, don't waste time. Politely ask to be transferred to someone with more authority.
• Always get a reference number. At the end of a call or chat, ask for a ticket or reference number. This creates a paper trail and proves you contacted them.
• Take screenshots. Document everything. Screenshot your order confirmation, shipping details, and any chat conversations. Evidence is your best friend.
• Mention their own guarantee. A user on a BBB forum said they got a faster resolution by specifically referencing GNC's "30-Day Money-Back Guarantee" on the phone. It shows you know their policies.

Tired of explaining your order issue for the third time to a new support agent? Or sitting on hold listening to terrible music, just to get disconnected? It's exhausting. Pine AI handles the frustrating back-and-forth with Complete Nutrition for you. No more repeating yourself or wasting an hour of your day trying to get a simple refund. We manage the entire complaint process, from sending the initial email to handling the follow-ups until your issue is resolved. It just gets it done. Sound familiar? Let us take it from here.