Fitbit

Complain About Fitbit - learn how to file a complaint

Your Fitbit is basically a paperweight now, isn't it? It's not just you. Fitbit has a shocking 1.4-star 'Bad' rating from over 8,000 reviews on Trustpilot. Seriously, their parent company, Google, has closed over 6,800 complaints on the Better Business Bureau in the last three years alone. The community is filled with stories of popular complaints flagged for bricked devices after updates and getting absolutely nowhere with their terrible customer support. It feels like they took our money and just... left. You've been patient enough. It's time to get this sorted out.

Official site: Visit Fitbit

Published on 24 Jul, 2025
Olivia Harper, Content Manager
8 min read

Best ways to complain to Fitbit

Getting in touch with a human at Fitbit can feel like a workout in itself. They push you towards their online resources, but if you need to speak to someone, here are your best bets.

Contact Method Details & Availability Why use this instead...
Live Chat Available via their official support website. Typically online during standard business hours. Best for immediate issues or technical support where you need to go back and forth with an agent.
Phone Fitbit does not prominently display a direct customer service phone number, preferring users to use chat or community forums. Use this as a last resort if you can find a number, but expect long wait times.
Social Media Publicly post or DM them on X (formerly Twitter) at @FitbitSupport. Good for getting a public response when other methods have failed. Companies often react faster when the complaint is visible.

⏱️ Estimated Response Times from Fitbit After Complaining

Immediate to 30 minutes, but honestly, it often feels longer.

Method Expected Wait Time
Email / Support Ticket 24-48 hours
Live Chat 5-30 minutes
Social Media 4-24 hours

🔍 Tips to Get a Quicker Response from a Complaint

  • Call or start a chat first thing in the morning on a weekday (e.g., 9 AM EST).
  • Have your device model, serial number, and date of purchase ready.
  • Take screenshots of the problem before you even start the conversation.

How to Escalate Your Complaint

If Fitbit support is giving you the runaround or just not responding, it's time to escalate. Your best bet in the US is to file a formal complaint with the Better Business Bureau (BBB). It's a free service that contacts the company on your behalf. Fitbit (via Google) generally responds to BBB complaints to maintain their rating. Just be aware, the BBB process isn't instant. It can take a few weeks to get a resolution, but it forces the company to give your issue official attention. Remember, you'll need to show the BBB that you tried to resolve the problem with Fitbit first, so keep a record of your chats or support ticket numbers.

Email Template to Complain to Fitbit

Subject: Urgent: Unresolved Issue with Fitbit [[Device Model / Case #]]

To Whom It May Concern,

I am writing again to resolve an issue with my Fitbit [[Device Model]]. This is my third attempt to get help, and my previous interactions with your support team on [[Date]] have not fixed the problem.

On [[Date of incident]], my device stopped working correctly after [[Describe the specific problem, e.g., a software update, it stopped syncing, the battery dies in an hour]]. This has been incredibly frustrating as I rely on this device daily, and frankly, having to spend my time chasing a solution for a faulty product is not acceptable.

To resolve this, I require a [[specific resolution, e.g., full replacement for my defective device, a full refund for my Fitbit Premium subscription]]. I have attached screenshots of the error and my proof of purchase.

If I do not receive a satisfactory response and a clear path to resolution within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]] Account Email: [[Your Email Address]]

Additional Helpful Tips to get Your Complaint Resolved

  • Ask for a Supervisor Immediately. If the first-level support agent is reading from a script and not helping, politely but firmly say, "I'd like to speak with a supervisor or a manager, please."
  • Use a Clear Subject Line. For any email or support ticket, use a subject like: "Complaint: Fitbit Versa 3 Not Syncing - Case #12345". It gets routed faster.
  • Go Public. Post your complaint on their X (Twitter) feed @FitbitSupport. Add a photo of the faulty device. A Reddit user mentioned they got a response in an hour on Twitter after being ignored via email for a week.
  • Request Written Confirmation. After any chat or call, ask the agent to send a summary of the conversation and the agreed-upon resolution to your email. This creates a paper trail.

Let Pine AI Help Raise the Complaint to Fitbit

Tired of your Fitbit being a glorified paperweight after that last update? And is support just sending you links to useless forum posts? Sound familiar? It's exhausting. You bought a product that should just work, and you shouldn't have to become a part-time tech support agent to get what you paid for. No joke. Let Pine AI handle the tedious back and forth. We'll take your complaint, manage the communication, and push for the resolution you deserve without you having to listen to a single second of hold music. Let us take over the frustration.

Frequently Asked Questions about Fitbit Complaint Filing

What if Fitbit doesn't reply?
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Can I escalate my complaint legally?
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Are there lots of people leaving Fitbit?
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Is this the right phone number to contact Fitbit?
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What's the easiest way to cancel a subscription with Fitbit?
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Other ways that I can contact the Fitbit?
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Why did my Fitbit die after an update?
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Olivia Harper

Olivia Harper

Content Manager

Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.

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