Complain About Green Chef - learn how to file a complaint

Best ways to complain to Green Chef

Getting a straight answer can feel like a waiting game. Here's a realistic breakdown.

• Call early. Try calling right when their lines open at 6 am EST to beat the rush.
• Have your info ready. Don't get caught searching for your account number or the date of the bad delivery. Have it all in front of you.
• Be clear and concise. Know exactly what you want before you connect, whether it's a refund, a credit, or a cancellation.

If customer service gives you the runaround, it's time to escalate. Your first and best stop for a company like this is the Better Business Bureau (BBB). You can file a complaint directly on the BBB website. It's a formal process where the BBB acts as a mediator to get a response from Green Chef. It works, but prepare to wait. Green Chef will likely respond, but it can take a couple of weeks. Another powerful option is a credit card chargeback. If you were charged for something you didn't receive or were billed incorrectly, contact your credit card company. Explain the situation and that you tried to resolve it with the merchant first. This often gets a company's attention faster than anything else.

Subject: Formal Complaint Regarding Account [[Account #]] - Unresolved Delivery Issue

To Whom It May Concern,

I am writing again to resolve an issue with my delivery that was supposed to arrive on [[Date of scheduled delivery]]. This is my second time contacting support about this, and my problem remains unsolved.

My box never arrived, yet I was still charged [[$Amount]] for it on [[Date of charge]]. Frankly, the whole point of using Green Chef was to save time, but I've spent way too much of it chasing down this missing order and trying to get a straight answer from your support team.

To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately. I also require written confirmation that this has been processed.

Please be aware that if I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Ask for a supervisor immediately. If the first person you speak to is clearly reading from a script and not helping, politely but firmly ask to be transferred to a manager or supervisor.
• Request a reference number. At the end of every call or chat, ask for a ticket or reference number. This creates a record and proves you contacted them.
• Mention the BBB. One user on a forum said the agent's tone changed completely once they casually mentioned, "Okay, well I guess my next step is filing a BBB complaint." It can signal that you're serious.
• Take screenshots. Before you end a live chat, screenshot the conversation. If you're canceling online, screenshot the confirmation page. Proof is everything.

Tired of explaining your missing box of kale for the third time? Or trying to navigate their website just to find out why you were overcharged? Sound familiar? It's exhausting. Instead of blocking out an hour of your day to listen to hold music and re-explain your situation to three different people, let Pine AI handle it. We draft the complaint, send it, and manage the follow-ups so you don't have to. No more repeating yourself. Just tell us the problem, and we'll take it from there. It's the path of least resistance to getting your money back or your issue fixed.