Complain About Audible - learn how to file a complaint

Getting a first response is one thing, getting a resolution is another. Here's what to expect.

• Call during off-peak hours (like mid-morning on a weekday).
• Use their live chat for a documented paper trail.
• Have your account number and billing details ready before you contact them.
• Be clear and concise about what you want (e.g., "I want a refund for the charge on May 15th").

If Audible support is giving you the runaround or just plain ignoring you, it's time to escalate. Don't just give up.

Step 1: Ask for a Supervisor

When you're on the phone or live chat, your first move is to politely but firmly ask to speak with a manager or supervisor. Say something like, "I understand this is not your fault, but I need to speak with someone who has the authority to resolve this."

Step 2: File a Complaint with the Better Business Bureau (BBB)

This is your strongest move. Seriously. Companies like Audible hate having unresolved complaints on their public BBB profile.

• How it works: Go to the BBB website, find Audible, Inc.'s profile, and file a complaint. You'll detail your issue and what you want as a resolution. The BBB then forwards this to a specific contact at Audible.
• What to expect: Audible is usually pretty quick to respond to BBB complaints, often within a few days. But be prepared to wait a bit for the whole process to close out. It's not instant, but it gets their attention. You have to try contacting Audible directly first, the BBB will ask if you did.

Step 3: Initiate a Credit Card Chargeback

If you were charged unfairly for a service you cancelled, this is your nuclear option. Contact your credit card company (the number is on the back of your card) and explain the situation. Provide dates and any proof you have (like cancellation confirmation emails). This forces Audible to prove they were right to charge you.

Subject: Urgent: Unresolved Billing Issue on Account [[Your Account Email/ID]]

To Whom It May Concern,

I am writing again to resolve a persistent issue with my account. Despite contacting customer support on [[Date of first contact]], I was incorrectly charged [[$Amount]] on [[Date of charge]].

This charge occurred after I had already cancelled my membership. Frankly, having to chase this down and spend my time correcting your company's billing error has been incredibly frustrating. I have attached a screenshot of the charge for your reference.

To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately. I also require written confirmation that my membership is cancelled and no further charges will be made.

If I do not receive a satisfactory response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Here are a few extra tips that people online swear by.

• Always Ask for a Reference Number. At the end of any call or chat, say, "Can I get a ticket or reference number for this conversation?" It makes it much harder for them to claim there's no record of your contact.
• Use the "Public Shame" Tactic. Post a short, polite, but firm complaint on their Twitter/X feed (@audible). A user on Reddit mentioned they got a DM from support within an hour after a public tweet, when their emails had been ignored for a week.
• Keep it About the Facts. Emotion is fine, but don't let it cloud the issue. Stick to the timeline: "On this date, I did this. On that date, you did that. I want this refund." It's harder to argue with facts.
• Request Written Confirmation. Whatever they promise you on the phone, ask them to send it in an email. "Could you please send me an email confirming that my account is cancelled and the refund has been processed?" No email? It didn't happen.

Tired of explaining your cancellation issue to three different Audible support reps, only to be put on hold again? Sound familiar? It's exhausting. You've already done the work of cancelling, you shouldn't have to fight to get your money back for a charge that never should have happened.

Honestly, your time is worth more than this. Instead of getting stuck in another support loop, let Pine AI handle it. We'll manage the persistent follow-ups and deal with the pushback on your behalf. No more hold music. No more repeating yourself. Just give us the details and we'll take over the headache.