Complain About Supernatural - learn how to file a complaint

Best ways to complain to Supernatural

Your options are limited, which is part of the problem. They funnel everyone through the same digital channels, so picking the right one depends on how public you want to be.

Immediate to 48 hours, but honestly, some users on Reddit say they've waited over a week for a real solution.

🔍 Tips to Get a Quicker Response from a Complaint

• Be incredibly specific: Don't just say "it's not working." Your first message should include your account email, the device you're using (Quest 2, Quest 3), and the exact date the problem started.
• Send proof: Attach screenshots or, even better, a screen recording of the bug. A video of a glitch is much harder for them to ignore or misunderstand.
• Use a clear subject line: A subject like "Urgent: Billing Error on Account [Your Email]" will get more attention than a vague "Help" or "Issue."
• Push past the bot: If you get a generic, automated reply, respond to it immediately by asking to speak with a human agent. Sometimes you have to specifically request it.

How to Escalate Your Complaint

If your emails are going unanswered, it's time to escalate. First, try asking for a supervisor within your existing email thread. If that gets you nowhere, you have a few other options.

• Better Business Bureau (BBB): Filing a complaint with the BBB often gets a company's attention because it impacts their public rating. Supernatural's parent company, Within, Inc., is listed and seems to respond to complaints there. The BBB works, but prepare to wait. It's not a legal body, but it is a good way to get an official response.
• Your State Attorney General: For serious issues like deceptive billing or false advertising, you can file a consumer complaint with your state's Attorney General. This is a more formal step and should be used if you feel the company has broken consumer protection laws.
• Meta Quest Store Review: If your problem is with the app's performance, bugs, or an in-app purchase, leaving a detailed one-star review on the Meta Quest Store can work. Developers hate negative reviews, and a public callout might get a response.

Email Template to Complain to Supernatural

Subject: Urgent: Unresolved Issue with Subscription - Account [[Your Email Address]]

To Whom It May Concern,

I am writing again to resolve an issue with my Supernatural account, as my previous support request (Ticket #[[Your Ticket #, if you have one]]) on [[Date]] has not been resolved.

On [[Date of charge]], my account was incorrectly billed for [[$Amount]] despite [[reason, e.g., my cancellation on a prior date]]. Frankly, the time I've had to spend chasing this down and the lack of a clear resolution has been incredibly frustrating.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately and written confirmation that my subscription has been terminated.

If I do not receive a satisfactory response and confirmation of the refund within 3 business days, my next step will be to file a chargeback with my bank and report this issue to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

• Mention Reddit: Casually drop in your email that you've seen other users on the r/SupernaturalVR subreddit discussing the same issue. It shows you've done your research and that it's not an isolated problem.
• Save Everything: Keep a complete record of your communication. Save the entire email thread as a PDF. If you ever communicate on social media, take screenshots. You'll need this evidence if you have to escalate.
• Follow Up Methodically: Don't spam them. Send one polite but firm follow-up email every 48 to 72 hours. In the email, reference your original ticket number and state that the issue remains unresolved. It shows persistence without getting you flagged as a nuisance.

Tired of sending your support request into the void at Supernatural? You write a detailed email, hit send, and then... crickets. Sound familiar? Instead of refreshing your inbox for days or trying to figure out if their support team even exists, let Pine AI handle it. We'll manage the follow-ups and the persistent nudging for you. No more waiting. It saves you the headache of dealing with a support system that feels designed to wear you down. We take on the tedious back-and-forth so you can get back to your actual workout, not the workout of chasing a refund.