Over 1,100 complaints filed with the Better Business Bureau in the last three years. That’s the reality for BetterMe. It’s not just you, their BBB page is a mess of billing disputes and service issues, earning them a dismal 1.1 out of 5 stars from customers. While their Trustpilot score looks shiny, hundreds of one-star reviews tell a different story about unauthorized charges and impossible cancellations. People are fed up with the confusing subscription models and the feeling of being trapped. When you’ve tried everything and they still won’t listen, it’s time to get someone in your corner who will push back for you. That’s where Pine AI comes in.
Best ways to complain to BetterMe
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| In-App Support Chat / Email | Available 24/7 via the app's "Help" section. Email: support@betterme.world | This is their main channel. Use it for a documented paper trail of your complaint. Good for non-urgent billing questions or technical glitches. |
| Website Contact Form | Available on their official contacts page. | If you can't access the app. It's basically the same as emailing them, but it's another official route to take. |
| Public Social Media | Post on their Instagram (@betterme.health.coaching) or Facebook page. | For when you're being ignored. Companies often respond faster to public complaints to protect their image. Best for getting their attention. |
⏱️ Estimated Response Times from BetterMe After Complaining
Honestly, getting a reply can feel like a waiting game. Here's what you can probably expect.
| Method | Expected Wait Time |
|---|---|
| In-App Chat/Email | 24 - 72 hours |
| Website Form | 48 - 96 hours |
| Social Media | 12 - 48 hours |
| App | Immediate (bot) to 72 hours (human) |
🔍 Tips to Get a Quicker Response from a Complaint
- Use keywords like "Formal Complaint" or "Billing Dispute" in your subject line.
- Send a follow-up email every 48 hours if you don't get a response.
- Attach screenshots of the problem, especially for billing errors or app glitches.
- Be direct and state exactly what you want, for example, "I demand a refund of $29.99 for the unauthorized charge."
How to Escalate Your Complaint
If BetterMe is giving you the silent treatment, it's time to go over their heads. Your first stop should be the Better Business Bureau (BBB). Filing a complaint there is free and gets their attention because it's public. Seriously, BetterMe seems to respond to most complaints there, even if it takes a nudge. Just be prepared to wait, the process isn't instant. You'll submit your case, they'll forward it to BetterMe, and the company has a set time to respond. Another powerful move is a credit card chargeback. If you were charged unfairly, call your bank and dispute the transaction. Explain the situation, provide your evidence (like cancellation emails), and let the bank fight for you. This often works, but you must have tried to resolve it with BetterMe first.
Email Template to Complain to BetterMe
Subject: Formal Complaint - Unresolved Issue with Account [[Your Email or Account ID]]
Hello,
I am writing again to resolve an issue with my BetterMe subscription. Despite my previous attempts to contact support on [[Date]], the problem remains unsolved, and frankly, my patience is wearing thin.
On [[Date of charge]], my account was charged [[$Amount]] for a subscription renewal that I did not authorize or had already cancelled. Having to chase this down and spend my time correcting your company's billing error has been incredibly frustrating.
To resolve this, I require a full refund of [[$Amount]] to be processed immediately and written confirmation that my subscription has been permanently cancelled so no future charges occur.
Please be aware that if I do not receive a satisfactory response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Ask for a transcript. If you use the live chat, always request a copy of the conversation to be emailed to you. It's your proof.
- Mention the BBB. Casually dropping "I'm considering filing a BBB complaint" in your email can sometimes speed things up. They don't want that public record.
- Check your app store subscription. One user on Reddit mentioned they cancelled in the app, but the actual subscription was managed through their Apple ID. They got charged again. Always double-check your phone's subscription settings.
- Don't close the chat window. Weirdly, some users report the chat disconnecting if they switch apps. Stay on the screen until you get a confirmation.
Let Pine AI Help Raise the Complaint to BetterMe
Tired of getting automated, unhelpful replies from BetterMe's support bot? Sound familiar? You follow all the steps to cancel, but then another charge appears on your card. It's a common story on their BBB page. Instead of getting stuck in an endless email loop or trying to navigate their confusing help center, let Pine AI handle it. We draft the complaint, follow up persistently, and manage the entire frustrating process for you. No more wasting your time arguing with a chatbot or waiting days for a reply that doesn't even solve your problem. Seriously, let us take over the headache.
Frequently Asked Questions about BetterMe Complaint Filing
What if BetterMe doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving BetterMe?
Is this the right phone number to contact BetterMe?
What's the easiest way to cancel a subscription with BetterMe?
Other ways that I can contact the BetterMe?
Why is my subscription so hard to manage?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
