Complain About BlueChew - learn how to file a complaint

Trying to get a straight answer from BlueChew can feel like a full-time job. Here are the official channels, but you'll need patience.

Good luck getting a quick reply. Here's what you can probably expect, based on user complaints.

• Have your info ready. Don't give them an excuse to delay. Have your account email, order numbers, and billing dates ready to go.
• Call during off-peak hours. Try calling first thing in the morning on a Tuesday or Wednesday to avoid the longest queues.
• Be persistent. One email probably won't cut it. Follow up every 24-48 hours if you don't hear back.

If BlueChew is ignoring you, it's time to go public. Your best bet is filing a formal complaint with the Better Business Bureau (BBB). It's free and relatively straightforward. You submit your complaint online, and the BBB forwards it to BlueChew, asking for a response. The whole process is public, which often motivates companies to resolve the issue. The BBB process isn't fast, but it definitely gets their attention when emails and calls fail. Just remember, you should always try to resolve it with BlueChew directly first, as the BBB will ask if you've already done that.

Subject: Urgent: Unresolved Billing Issue on Account [[Your Account Email]]

Hi there,

I'm writing again to resolve an issue with my subscription. This is my third attempt to get help with this, and frankly, my patience is running out.

On [[Date]], I was charged [[$Amount]] even though I had already processed my cancellation on [[Date of Cancellation Attempt]]. Having to track this down and spend my time correcting your company's billing error has been incredibly frustrating and a huge waste of my time.

To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately. I also require a written confirmation sent to this email address verifying that my subscription has been permanently cancelled and I will not receive any future charges.

If I don't receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use the word 'Chargeback'. I saw a user on their BBB page mention that the support agent's tone changed immediately once they stated they would be initiating a chargeback with their bank. It shouldn't have to come to that, but it's a powerful keyword.
• Request a confirmation number. Whether you cancel online or talk to a person, always ask for a cancellation confirmation number or email. If they say they can't provide one, that's a huge red flag.
• Take screenshots. If you cancel through their website portal, take a screenshot of the confirmation screen. Proof is everything when they inevitably claim you never cancelled.
• Go public. If you're getting nowhere, post a polite but firm comment on their Facebook or Instagram page. Sometimes the fear of bad PR is the only thing that works.

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