Complain About Cheers Health Inc. - learn how to file a complaint

Trying to get a straight answer from Cheers Health Inc. can feel impossible. They seem to push you towards their chat bot, but other channels exist. Here’s how to navigate their system to actually speak with a human or at least create a paper trail.

Immediate to 48 hours, but let's be real, it often feels like an eternity.

• Call their live chat the minute it opens (e.g., 9 AM ET sharp).
• Use the support function in the app; sometimes it's faster than the website.
• Have your account number, email, and the date of the issue ready to go. Don't give them an excuse to delay.

If Cheers Health Inc. is ignoring you or gives you a final 'no' that you don't agree with, it's time to escalate. Don't just give up.

Better Business Bureau (BBB)

Filing a complaint with the BBB is surprisingly effective. It's a formal process where the BBB acts as a mediator. Cheers Health Inc. will have to respond to the complaint publicly. The BBB process works, but don't expect an overnight fix. Cheers Health usually gets a move on after the second nudge from them. You must try to resolve it with the company first.

Federal Trade Commission (FTC)

If you believe Cheers Health Inc. is using deceptive advertising or unfair billing practices, you can report them to the FTC. While the FTC doesn't resolve individual disputes, your complaint helps them build cases against companies with a pattern of bad behavior.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Account #]]

To Whom It May Concern,

I am writing again to resolve an incorrect charge on my account, [[Account #]]. This is my third attempt to get help with this, and my patience is wearing thin.

On [[Date]], I was charged [[$Amount]] despite having cancelled my subscription on [[Cancellation Date]]. I have already contacted support via chat on [[Date of first contact]] and was promised a resolution that never happened. Frankly, having to chase this down and spend my time correcting your company's error has been incredibly frustrating.

To resolve this, I require you to issue a full refund of [[$Amount]] to my original payment method immediately. I also need written confirmation that my subscription has been terminated and no further charges will be made.

Please be aware that if I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Demand a Human: If you're stuck with a bot in live chat, just keep typing 'speak to an agent' or 'human'. Eventually, it should give up and transfer you.
• Get It In Writing: After a chat conversation, ask the agent to email you a transcript of the discussion. This is your proof.
• Mention a Chargeback: A user on Reddit mentioned that casually saying 'I guess my only option is a chargeback' during a live chat got them an instant refund. It shows you're serious.
• Use Specific Dates and Amounts: Don't just say 'you overcharged me.' Say 'You charged me $49.99 on May 15th when my account was cancelled on May 1st.'

Tired of the endless 'your health is important to us' hold music from Cheers Health? Or refreshing your email for a support reply that never seems to come? Sound familiar? It's a total time-waster. Let Pine AI handle the annoying back-and-forth for you. We'll manage the complaint process, follow up persistently, and make sure your issue doesn't get ignored or lost in their system. No more wasting your afternoon arguing with a chatbot. We get it done so you don't have to.