Complain About Bomi Box - learn how to file a complaint

When your Bomi Box order goes wrong, getting in touch can feel like a challenge. They don't make it easy, but here are the official channels. Using email is your best bet for creating a paper trail you can reference later.

Good luck. Response times are all over the place, from a day to never.

• Be extremely specific. Include your order number, the date you ordered, and the names of any missing or damaged products.
• Attach clear photos or videos of the issue right in your first email. Don't wait for them to ask.
• If you get no reply in 3-4 business days, send a follow-up email. Be polite but firm.
• Try commenting on a recent Instagram post if your emails are being ignored. A little public visibility can sometimes work wonders.

If Bomi Box is ignoring you, it's time to go over their heads. Don't just give up.

File a Complaint with the Better Business Bureau (BBB)

The BBB acts as a mediator to resolve disputes. Even if Bomi Box isn't accredited, you can still file a complaint, which creates a public record of the issue. The company is then prompted to respond. It's not a guarantee, but it often gets a company's attention when direct emails fail. Prepare to wait, as the process can take a few weeks.

Initiate a Credit Card Chargeback

This is your most powerful tool. If you paid by credit card and didn't receive your items, or they were not as described (e.g., broken), you can dispute the charge with your bank. A chargeback is often faster than other methods. You'll need to provide evidence like your emails to Bomi Box, so keep those records. Think of this as your final step, it's very effective for getting your money back.

Subject: Formal Complaint: Unresolved Issue with Order #[Your Order Number]

Hello,

I'm writing again to resolve an issue with my order, #[Your Order Number], placed on [[Date]]. My previous attempts to contact support on [[Date of first contact]] have gone unanswered.

My issue is that [[Clearly and briefly describe the problem, e.g., "the main product from the box, the XYZ Serum, was missing entirely," or "my box arrived with three items shattered due to poor packaging."]]

Frankly, it's incredibly disappointing to pay for a service and have to spend my own time chasing down a resolution for something that should have been right the first time.

To resolve this, I require that you [[State your desired outcome clearly, e.g., "ship the missing item immediately and provide a tracking number," or "issue a partial refund of XX for the damaged products."]]

Please be aware that if I don't receive a satisfactory response within 3 business days, my next step will be to file a chargeback with my bank for services not rendered as promised.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use One Email Thread: Don't start a new email for every follow-up. Keep replying to the same chain so the support agent (if you ever get one) can see the entire history of your attempts to contact them.
• State Your Order Number in the Subject: Make it easy for them. A subject like "Damaged Item - Order #54321" is much harder to ignore than a generic "Help."
• Mention a Public Complaint: One user on Reddit said they only got a response after they mentioned in their third email that their next step was to share their experience on social media and beauty forums. Sometimes, that's the push they need.
• Request Written Confirmation: Once they agree to a refund or a reshipment, ask for a confirmation email. Don't just take their word for it.

Tired of sending emails into the void at Bomi Box and getting nothing back? It's exhausting. You paid for a fun subscription box, not a part-time job chasing down customer support. Sound familiar? Instead of refreshing your inbox a dozen times a day, let Pine AI take over the annoying part. We handle the persistent follow-ups and firm reminders on your behalf. No more wondering if your email was even read. Let our AI deal with the back-and-forth so you can get the resolution you deserve without the headache.