Trying to contact Thistle but not sure where to start? It can be a little frustrating, especially when you're dealing with common problems like a missing delivery or a surprise billing dispute. Many users on Trustpilot mention these exact issues. Whether you're trying to live that healthy lifestyle you saw on TikTok or just need to sort out your account between binge-watching sessions of The Bear, getting in touch shouldn't be a hassle. The main ways to contact them are through their website's email form and social media. You can find their official site by visiting Thistle at https://www.thistle.co.
Different Ways to Contact Thistle
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Email / Web Form | hello@thistle.co or the contact form on their Help Center. Available 24/7, but responses are during business hours. | Detailed account issues, billing disputes, delivery problems, and formal complaints. |
| Social Media | @ThistleCo on Instagram, Facebook, X (Twitter) | Quick questions, sharing feedback publicly, or trying to get a faster response if email fails. |
Customer Support Channels
a. 📞 Phone Support
Thistle does not list a public customer service phone number. Their support is primarily handled online through email and their website.
b. 📧 Email Support
This is the main channel for getting help. You can either email them directly or use the request form on their website, which essentially creates an email ticket.
| Purpose | Notes | |
|---|---|---|
| General Support | hello@thistle.co | Average response time is typically 1–2 business days. |
| Web Form | Contact Form Link | This is the recommended method as it likely captures all necessary info upfront. |
c. 💬 Live Chat or Website Bot
Thistle does not currently offer a live chat feature on their website. All inquiries are directed towards their email and web form system.
d. 📱 In-App Support
Support within the Thistle app (iOS and Android) typically directs you to the same resources as the website.
- Open the Thistle app.
- Navigate to your 'Account' or a 'Help' section.
- Look for a 'Contact Us' or 'Support' link, which will usually open the web form in a browser.
⏱️ Estimated Response Times from Thistle
| Method | Expected Wait Time |
|---|---|
| Phone | Not Available |
| 24 - 48 Business Hours | |
| Chat | Not Available |
| App | 24 - 48 Business Hours |
🔍 Tips to Reach Support Faster from Thistle
- Use the Web Form: Submitting a request through their official web form is the most direct way to create a support ticket.
- Be Detailed: Include your account email, order number, and specific dates in your first message to avoid back-and-forth.
- Add Photos: If your issue is with a delivery or meal quality, attach clear photos. It speeds everything up.
Before You Contact Support: What to Have Ready
Seriously, don't waste your time. Before you even start typing that email, make sure you have your account email address and the specific delivery date or order you're having an issue with handy. If it's a problem with the food itself, take a picture. Trust me, they will ask for it, and having it ready makes you look prepared and gets your problem solved faster.
Where to Quickly Solve Problems with Thistle
Here are some of the most common topics Thistle customer service can assist with, based on frequent user complaints online.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Missing or Damaged Delivery | Email / Web Form | Attach photos of any damage immediately. This is the fastest way to prove your case and get a credit or resolution. |
| A Billing Error or Charge After Cancellation | Email / Web Form | Be very specific. State the exact date and amount of the charge. Always ask for written confirmation when you cancel to prevent this. |
| You Want to Cancel Your Subscription | Your Account on the Website (Self-Service) | This is way faster and safer than contacting a human. Log in and cancel it yourself to ensure you don't get billed again while waiting for an email response. |
| A Food Quality Complaint | Email / Web Form | Again, photos are your best friend. Describe the issue clearly, whether it's spoiled ingredients or a missing item. |
Additional Helpful Links for Thistle
For additional resources, check out the following links:
Frequently Asked Questions about Thistle Customer Service
What's the fastest way to contact Thistle?
How do I file a complaint about Thistle?
Where can I find my account detail number for Thistle?
How long does it take for Thistle to get back to me?
What's the quickest way to cancel a subscription with Thistle?
How do I raise a complaint to Thistle?
Can I get a refund for a meal I didn't like?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
