Complain About BEVEL - learn how to file a complaint

If you're ready to make some noise, here’s where to direct it. Be prepared, getting a response can be a test of patience.

Honestly, it feels like sending a message into a black hole. But if you must know, here are the typical wait times.

• Be Specific in Your Subject Line: Don't just write "Complaint." Use "Urgent: Incorrect Billing on Order #12345" to get noticed.
• Have Your Details Ready: Before you even start typing, have your account number, order IDs, and relevant dates in front of you.
• Text During Off-Peak Hours: Try texting them right at 10 AM EST when they open or in the mid-afternoon to avoid the lunch rush.

If Bevel is ignoring you, it's time to take it to the next level. Don't just give up. Your first stop should be the Better Business Bureau (BBB). You can file a formal complaint on their website. Bevel, like most companies, wants to maintain a good BBB rating, so they are more likely to respond to a complaint filed there. The process can be slow, but it often gets results. Just be aware that you typically need to show the BBB that you tried to resolve the issue with Bevel directly first, so keep copies of your emails. You can also file a complaint with the Federal Trade Commission (FTC) if you believe their business practices are deceptive, especially regarding subscriptions.

Subject: Formal Complaint Regarding Unresolved Issue with Account [[Your Account Number]]

I am writing to you again because my previous attempts to resolve an issue with my account have been unsuccessful. Frankly, I am at the end of my rope.

On [[Date of incident]], [[describe the problem clearly, e.g., I was incorrectly charged $XX.XX for a subscription I had already cancelled, or my order #XXXXX never arrived]]. This has been a significant inconvenience, and the time I've spent trying to get this fixed is incredibly frustrating.

To resolve this, I require you to [[state your demand clearly, e.g., issue a full refund of $XX.XX to my original payment method immediately]]. I also need written confirmation that this issue has been corrected and my account is settled.

Please be aware that if I do not receive a satisfactory response within 48 hours, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use Keywords: When you email, use words like "Formal Complaint" or "Unresolved" in the subject line. It can help get your message routed past the first line of basic support.
• Screenshot Everything: Screenshot your cancellation confirmation, your account page, your emails, everything. You'll need this evidence if you have to escalate.
• Mention Public Reviews: Casually drop in your email that you're disappointed and were hoping to avoid leaving a negative review on Trustpilot or BBB. Sometimes that's all it takes to get their attention.
• **One user on Reddit said they only got a refund after they replied to the same email chain every single day for a week. A bit extreme, but it worked.

Tired of sending emails into the void at Bevel? Sound familiar? It's exhausting trying to fight a company that makes it difficult on purpose. Instead of wasting your time hitting refresh on your inbox or trying to navigate their social media, let Pine AI handle it. We send the formal complaints, manage the follow-ups, and deal with the corporate pushback for you. No more wondering if they got your message. We make sure they do and push for the resolution you deserve. It just saves your sanity.