Complain About Scent Bird - learn how to file a complaint

They say 24-48 hours, but users report it can feel like an eternity.

• Be hyper-specific in your first message. Include your account email, order numbers, and the exact dates of the problem.
• Attach screenshots of everything. The incorrect charge on your bank statement, the confirmation email, the part of the website that isn't working. Proof is everything.
• Follow up politely but firmly if you don't hear back within their stated timeframe. A simple, "Following up on ticket #12345" is enough.
• Casually mentioning that your next step is the BBB can sometimes light a fire under them.

If Scent Bird is giving you the silent treatment or their final answer is unacceptable, it's time to escalate. Your best bet is filing a complaint with the Better Business Bureau (BBB). The BBB isn't a government agency, but they act as a mediator, and most companies don't want a public, unresolved complaint on their record. Filing with the BBB seems to get their attention, but prepare to wait. It's a process, not an instant fix. You'll need to show that you tried to resolve the issue with Scent Bird first, so make sure you have your email correspondence ready to submit as evidence.

Subject: Formal Complaint: Unresolved Issue with Account [[Your Account #]]

I am writing again to resolve an issue with my Scent Bird subscription. Despite contacting your support team on [[Date of first contact]], my problem remains unsolved, and frankly, my patience is wearing thin.

On [[Date of incident]], I was incorrectly billed [[$Amount]] for a shipment I never authorized or received. Chasing this down and trying to get a clear answer from your team has been a complete waste of my time and incredibly frustrating.

To resolve this matter, I require you to process a full refund of [[$Amount]] to my original payment method immediately. I also need written confirmation that this has been completed and that my subscription has been adjusted or cancelled as requested.

Please be aware that if I do not receive a satisfactory response and confirmation of the refund within 3 business days, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

• Use the subject line of your email to your advantage. "Second Attempt: Refund Request for Order #12345" gets more attention than "Help."
• When you finally get a reply, ask for the agent's name or a ticket reference number. It makes them more accountable.
• Some users on Reddit have said that commenting on their most recent Instagram post about your issue gets a faster DM than using their official support form. It's a public call-out they want to resolve quickly.
• Always request written confirmation of any resolution, especially for cancellations or refunds. Don't just take their word for it.

Tired of sending emails into the Scent Bird support void, only to get a generic response two days later? Sound familiar? It's exhausting. You follow all the steps, send all the details, and still end up chasing them for a simple refund or cancellation. Honestly, it feels like they make it difficult on purpose. Pine AI can take over this whole frustrating process. We handle the persistent follow-ups and deal with their customer service pushback for you. No more checking your inbox every hour. Just let us handle it.