Body Groove has an "F" rating from the Better Business Bureau. Seriously, their BBB page is a disaster, with 111 complaints filed against them in the last three years alone. It's not just a few angry customers, their Trustpilot score is a dismal 2.5 stars, with users constantly flagging issues with unauthorized billing and impossible cancellations. The most common complaints are about getting charged after cancelling and customer service being completely unresponsive. If you're at your wit's end trying to get a straight answer or your money back, you're in the right place. Official site: Visit Body Groove
Best ways to complain to Body Groove
Best ways to complain to Body Groove
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Phone | (800) 515-1151. Likely standard M-F business hours. | Best for urgent issues where you need to speak to a person directly. |
| Email / Contact Form | Contact Form on their website. They claim a 24-48 hour response time. | Good for creating a paper trail of your complaint. Attach screenshots. |
| Social Media | Use this for public complaints when other methods have failed. Companies often respond faster to public pressure. |
⏱️ Estimated Response Times from Body Groove After Complaining
They say 24-48 hours for email, but based on complaints, you might want to pack a lunch.
| Method | Expected Wait Time |
|---|---|
| Phone | Immediate to 30 minutes |
| 24 - 72 hours (or longer, according to user reviews) |
🔍 Tips to Get a Quicker Response from a Complaint
- Call during off-peak hours, like mid-morning on a Tuesday or Wednesday.
- Have your account email, order numbers, and billing dates ready before you contact them.
- State your problem and what you want (e.g., "I was overcharged and I need a refund of $XX.XX") in the first sentence.
- Mention that you are keeping a record of all communication, including dates and representative names.
How to Escalate Your Complaint
If Body Groove is giving you the runaround, stop talking to them and start talking to someone with more authority. Your first move should be filing a complaint with the Better Business Bureau. The BBB will formally contact Body Groove on your behalf, and companies are often more motivated to resolve issues when a third party is involved. Filing with the BBB often gets a response, but don't expect an overnight miracle. It's a process. For billing issues, your most powerful tool is a credit card chargeback. Contact your bank or credit card company, explain the situation, and provide any evidence you have. This reverses the charge and forces Body Groove to prove the charge was legitimate.
Email Template to Complain to Body Groove
Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Email/Account #]]
I'm writing again after my previous attempt on [[Date]] to resolve an issue with my account failed.
On [[Date]], I was incorrectly billed [[$Amount]] for a service I had already cancelled. Frankly, the amount of time I've had to spend chasing this down is incredibly frustrating. I have attached a screenshot of my cancellation confirmation and the charge on my bank statement.
To fix this, I require a full refund of [[$Amount]] to be processed immediately.
If this is not resolved within 48 hours, my next step will be to file a chargeback with my bank and a formal complaint with the Better Business Bureau.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
- Ask for a supervisor immediately. If the first person you speak to can't help, don't waste time re-explaining. Just say, "I'd like to speak with a supervisor, please."
- Demand a reference number. For any call or email, ask for a ticket or reference number. If they can't provide one, note the date, time, and the name of the person you spoke with.
- Go public. A user on a BBB complaint mentioned they only got a refund after posting their issue on Body Groove's Facebook page. Sometimes public visibility is the only thing that works.
- Save everything. Keep every email, screenshot, and note. You'll need this paper trail if you have to escalate the complaint to your bank or the BBB.
Let Pine AI Help Raise the Complaint to Body Groove
Tired of getting generic email responses from Body Groove or trying to figure out how to even cancel? Sound familiar? Pine AI handles the whole mess for you. We navigate their confusing website and deal with the back-and-forth so you don't have to. No more waiting for an email that might never come or sitting on hold. No joke. We send the formal complaint, manage the follow-ups, and push for a resolution on your behalf. Seriously, let us take this off your plate.
Frequently Asked Questions about Body Groove Complaint Filing
What if Body Groove doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Body Groove?
Is this the right phone number to contact Body Groove?
What's the easiest way to cancel a subscription with Body Groove?
Other ways that I can contact the Body Groove?
Why am I still being charged after I cancelled?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
