Complain About Beachbody - learn how to file a complaint

Best ways to complain to Beachbody

Honestly, getting a response can feel like a workout in itself.

🔍 Tips to Get a Quicker Response from a Complaint

• Call early: Try calling right when their lines open at 6 AM PT before the queues build up.
• Have your info ready: Know your account number, email, and the date and amount of the charge you're disputing. Don't give them an excuse to put you on hold.
• Use the chat transcript: If you use live chat, save the transcript. It's proof of your conversation and what was promised.

If customer service is giving you the runaround, it's time to escalate. Your best bet is filing a formal complaint with the Better Business Bureau (BBB). Beachbody is an accredited business and, based on their history, they actively respond to complaints filed there. You'll need to provide a detailed account of your issue and what you've done to resolve it so far. The BBB then forwards your complaint to a corporate contact at Beachbody.

BBB works, but prepare to wait. It's not instant. Beachbody typically responds within a week or two, but the process forces them to address the issue formally. Before you can file with the BBB, you usually need to show that you've already tried to resolve the problem directly with the company, so make sure you've called or used their chat first.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Account Number or Email]]

To Whom It May Concern,

I am writing again to resolve an incorrect charge on my account. This is my second attempt to contact you about this, as my previous attempt on [[Date of first contact]] did not lead to a resolution.

On [[Date of charge]], my card was charged [[$Amount]] for a subscription I had already cancelled. I have confirmation of my cancellation, but the charge went through anyway. Frankly, having to chase this down and spend my time correcting your company's billing error has been incredibly frustrating.

To resolve this, I require a full refund of the [[$Amount]] to be processed immediately. Please also provide written confirmation that my subscription is indeed cancelled and that no further charges will be made to my account.

If I do not receive a satisfactory response and confirmation of my refund within 3 business days, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

• Ask for a supervisor immediately. If the first-level support agent is reading from a script, politely but firmly say, "I'd like to speak with a supervisor or manager, please."
• Use the words "formal complaint." This can sometimes trigger a different internal process. State clearly, "I would like to log a formal complaint."
• Request a reference number. For any phone call or chat, ask for a ticket or reference number. It creates a paper trail.
• Go public on social media. A tweet to @Beachbody detailing your issue (e.g., "Charged after cancelling, support won't help, ticket #12345") can get a quick response from their social media team.
• Mention the BBB. One user on a forum mentioned that simply saying "My next step is the BBB" during a live chat suddenly made a refund possible. It's worth a shot.

Tired of the runaround from Beachbody's support? The endless hold music, the chat bots that don't understand, the emails that go unanswered. Sound familiar? It's exhausting just trying to get them to stop charging you for something you don't want. No joke.

Instead of wasting another hour of your life navigating their system, let Pine AI handle it. We send the formal complaint, manage the follow-ups, and deal with the corporate pushback on your behalf. We know the right channels to use and the right things to say to get their attention. Let us take over so you can get back to your actual life.