Complain About Vegamour - learn how to file a complaint

Trying to get in touch with Vegamour can feel like you're shouting into the void, especially since they make it so hard to find a phone number. Here are the official channels people have had the most (and least) luck with.

They say 24-48 hours for an email response, but honestly, it can feel like an eternity when you're waiting for a refund.

• Use the live chat feature right when they open in the morning to avoid the longest queues.
• Be extremely clear and concise in your first message. Include your order number, email, and the exact problem.
• Have all your details ready to go before you start a chat or write an email. Don't give them a reason to delay.

If Vegamour is giving you the silent treatment, it's time to escalate. Don't let them just ignore you. Your first step after they fail to respond should be filing a formal complaint with an external body. The Better Business Bureau (BBB) is a good place to start. You can file a complaint directly on the BBB website, and they will forward it to Vegamour for a response. Filing with the BBB gets their attention, but prepare to wait, it is not an overnight fix. For any billing errors, you can also issue a chargeback with your credit card company. Explain the situation, provide any evidence you have (like cancellation emails), and let the bank fight on your behalf. This often works much faster for getting your money back.

Subject: Urgent: Unresolved Issue with Order [[Order #]] / Account [[Account Email]]

I am writing again to resolve an issue with my subscription.

Despite contacting support on [[Date]], my problem remains unsolved. On [[Date]], I was charged [[$Amount]] for my subscription, even though I have confirmation that I cancelled it on [[Cancellation Date]]. Frankly, having to track this down and spend my time on it has been incredibly frustrating.

To resolve this, I need you to process a full refund of [[$Amount]] immediately and provide written confirmation that my subscription has been permanently cancelled and my payment details have been removed from your system.

If I do not receive a response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my bank and report this matter to the Better Business Bureau.

Thank you for your prompt attention to this matter.

• Take screenshots of everything. The cancellation confirmation page, the error message you got, your chat with support. Everything. You need a paper trail.
• Always ask for a transcript. If you use the live chat, request a copy of the conversation be sent to your email before you close the window.
• Go public if you have to. A user on the BBB site mentioned they only got a response after posting a negative review on Trustpilot. Sometimes public pressure is the only thing that works.

Tired of getting the runaround about your subscription cancellation? Or chasing a refund that never seems to arrive? Sound familiar? It's exhausting trying to deal with a company that makes it intentionally difficult. What a headache. Pine AI can handle the frustrating back-and-forth for you. We will persist with the complaint, follow up, and manage the entire process so you don't have to. No more waiting for an email reply that never comes or wasting time in a support queue. Let us take over the fight.