Complain About Beauty Fix by Dermstore - learn how to file a complaint

Trying to get a straight answer can be a real test of patience. Here’s who to contact and why, so you can hopefully skip some of the runaround.

Immediate to 30 minutes on the phone, but honestly, it often feels longer with all the hold music.

• Call early: Try calling right when their lines open at 7 a.m. PT to avoid the midday rush.
• Have your order number ready: Don't give them an excuse to put you on hold to "look up your account."
• Use specific keywords in chat: Start the live chat with direct phrases like "incorrect charge" or "cancel subscription" to bypass the bot faster.

If customer service is giving you the runaround, it's time to go over their heads. Your best bet in the US is filing a complaint with the Better Business Bureau (BBB). It's a formal process, and companies are often motivated to resolve BBB complaints to protect their rating. Just go to the BBB website, search for Dermstore (their parent company), and fill out the form. It's free. The BBB works, but prepare to wait. Dermstore will get a notification and usually has to respond within 14 days. You'll be able to see their response and continue the conversation until the issue is closed, for better or worse.

Subject: Formal Complaint Regarding Order #[Your Order Number] / Account #[Your Account Number]

Hi there,

I'm writing again to resolve an issue with my recent Beauty Fix box. This is my second time contacting you about this, as my initial attempt on [Date] didn't lead to a solution.

My order #[Your Order Number] arrived with [describe the specific problem, e.g., a missing product, a damaged item, the wrong box entirely]. Frankly, it's frustrating to pay for a service and not receive what was advertised, and then have to spend my own time chasing down a fix.

To resolve this, I need you to [state your desired outcome clearly, e.g., ship the correct item immediately, issue a partial refund for the missing product, provide a full refund of $XX.XX].

Please confirm in writing that this has been handled. If I don't receive a satisfactory response within 3 business days, my next step will be to file a formal complaint with the Better Business Bureau.

Thank you for your prompt attention to this matter.

[Your Name]

• Ask for a reference number. At the end of any call or chat, always ask for a ticket or reference number. It's your proof that the conversation happened.
• Mention their social media. Casually dropping "I saw a lot of people on Facebook mentioning this same issue" can sometimes light a fire under the agent.
• Use the word "disappointed." It sounds less aggressive than "angry" but conveys that the brand has failed to meet expectations. One user on Reddit said this was the key word that finally got them a refund.
• Keep it short. Long, rambling emails get ignored. State the problem, what you want, and your next step. That's it.

Tired of waiting on hold with Beauty Fix just to argue about a missing serum? Or getting stuck in an email loop where they ask for the same information three times? Sound familiar? It's exhausting. Pine AI handles the complaint for you. We send the emails, follow up when they don't respond, and manage the entire tedious process so you don't have to. No more listening to their hold music. No more wondering if they even read your message. We just handle it. It's the perfect tool for when you're done being patient and just want the problem fixed.