It's not just you. Dealing with Henry Meds can be a nightmare of billing errors and ghosting from customer service. Seriously, their Better Business Bureau page is a mess, showing over 100 complaints filed against them in the last three years alone. Many people are getting fed up with the constant runaround. Common complaints flagged on the BBB site often involve billing problems and poor customer service, where getting a straight answer feels impossible. If you've hit your limit with confusing charges or delayed responses, you're in the right place. Official site: Visit Henry Meds
Best ways to complain to Henry Meds
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Phone | (503) 406-1113. Hours are typically business hours, Mon-Fri. | Best for urgent issues where you need an immediate answer, like a critical prescription question. |
| support@henrymeds.com | Good for non-urgent issues or when you need a written record of your conversation for proof. | |
| Patient Portal | Login via their website. Available 24/7. | Use this for direct messaging about your account, prescriptions, or appointments. It's their main channel. |
⏱️ Estimated Response Times from Henry Meds After Complaining
Getting a response can feel like a lifetime. Here's a realistic breakdown.
| Method | Expected Wait Time |
|---|---|
| Phone | Immediate to 30 minutes |
| 24 - 72 hours | |
| Chat | 5 - 45 minutes |
| App | 24 - 48 hours |
🔍 Tips to Get a Quicker Response from a Complaint
- Call right when they open, usually around 9 AM PST, to avoid the lunchtime rush.
- Use the patient portal's messaging system, it creates a clear paper trail tied to your account.
- Have your account number, order details, and any relevant dates ready before you contact them. Don't give them an excuse to put you on hold to 'look up your account'.
How to Escalate Your Complaint
If Henry Meds is ignoring you, it's time to go over their head. Your best bet for service and billing issues is filing a complaint with the Better Business Bureau (BBB). It's a formal process where the BBB acts as a mediator. You submit your complaint online, Henry Meds is notified, and they are pressured to respond publicly. BBB works, but prepare to wait. It can take a few weeks for a resolution. Before you do, make sure you've given Henry Meds a fair chance to fix it themselves, as the BBB will ask if you've already contacted the business directly.
Email Template to Complain to Henry Meds
Subject: Formal Complaint Regarding Account [[Account #]] - Unresolved Billing Issue
To Whom It May Concern,
I am writing again to resolve a persistent billing error on my account, [[Account #]]. Despite contacting support on [[Date]], the incorrect charge of [[$Amount]] from [[Date of charge]] remains on my statement.
This was for a service I had already paused, and frankly, the time I've had to spend chasing this down has been incredibly frustrating. This isn't the service I expected.
To resolve this, I require you to issue a full refund of [[$Amount]] to my original payment method immediately. I also need written confirmation sent to this email address that the issue has been corrected and my account balance is zero.
If I do not receive a satisfactory response and confirmation of the refund within 3 business days, my next step will be to file a formal complaint with the Better Business Bureau and initiate a chargeback with my credit card provider.
Thank you for your prompt attention to this matter.
[[Your Name]]
Additional Helpful Tips to get Your Complaint Resolved
Pro Tips for Making Your Complaint Heard
- Use keywords in your email subject. Instead of 'Help', write 'Urgent Billing Dispute: Account 8XXXXX'. It gets routed faster.
- Ask for a reference number. At the end of any call or chat, say, 'Can I get a ticket or reference number for this conversation?' It makes it harder for them to claim there's no record of your complaint.
- Mention the BBB. One user on a forum said they got an instant callback after sending an email that ended with, 'My next step is the Better Business Bureau.' It seems to light a fire under them.
- Keep it about the facts. Ranting feels good, but listing dates, amounts, and who you spoke to is more effective. Emotions get ignored, but data is hard to dispute.
Let Pine AI Help Raise the Complaint to Henry Meds
Tired of the endless email chain with Henry Meds support about a simple billing question? Or refreshing the patient portal waiting for a reply that never seems to come? Sound familiar? It's exhausting. You're just trying to get a straight answer, not a part-time job as a follow-up specialist. Pine AI handles the annoying parts for you. We send the emails, handle the persistent follow-ups, and stay on the case until it's resolved. No more canned responses or being ignored. Let us take over the headache.
Frequently Asked Questions about Henry Meds Complaint Filing
What if Henry Meds doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Henry Meds?
Is this the right email to contact Henry Meds?
What's the easiest way to cancel a subscription with Henry Meds?
Other ways that I can contact the Henry Meds?
Why is my prescription so delayed?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
