Over 110 complaints in the last three years. That's what the Better Business Bureau page for Primal Harvest shows. And it's not just the volume of complaints, their customer review score on the BBB is a shocking 1.1 out of 5 stars. Seriously. If you're stuck dealing with unexpected charges, subscription traps, or products that never arrived, you are definitely not alone. Many customers on the BBB site flag major issues with billing and getting refunds for products they didn't want. It feels like you're shouting into the void. Getting a straight answer or your money back shouldn't be this difficult, but here's how you can fight back.
Best ways to complain to Primal Harvest
| Contact Method | Details & Availability | Why use this instead... |
|---|---|---|
| Phone | 1-631-769-2227 (Mon-Sun 9am-9pm EST) | Best for urgent issues where you need an immediate, though not always helpful, response. |
| support@primalharvest.com | Use this to create a paper trail. It's essential for proving you tried to resolve the issue. | |
| Live Chat | Available on their website | Good for quick questions, but can be frustrating if you get disconnected or need to send documents. |
| Mailing Address | 2005 W Cypress Creek Rd, Suite 110, Fort Lauderdale, FL 33309, USA | A last resort for formal complaints, but don't expect a fast reply. |
⏱️ Estimated Response Times from Primal Harvest After Complaining
Good luck getting a quick reply. Here's what you can probably expect.
| Method | Expected Wait Time |
|---|---|
| Phone | Immediate to 30 minutes (on hold) |
| 24 - 72 hours (or never) | |
| Chat | 5 - 45 minutes |
🔍 Tips to Get a Quicker Response from a Complaint
- Have your details ready. Don't give them an excuse to put you on hold. Have your order number, account email, and payment details in front of you.
- Call during their quiet times. Try calling mid-morning on a Tuesday or Wednesday. Avoid Mondays and lunch hours.
- Be direct. State your problem and what you want in the first 30 seconds. For example, "I was charged for a subscription I cancelled, and I need a full refund."
How to Escalate Your Complaint
If Primal Harvest is giving you the runaround, it's time to escalate. Don't just give up. Your first step if they ignore you should be filing a complaint with the Better Business Bureau (BBB). The BBB forwards your complaint directly to the company, and businesses are often more motivated to resolve issues that are made public. The process works, but prepare to wait. Primal Harvest might take a while to respond even then.
For more serious issues, like deceptive advertising or business practices, you can file a report with the Federal Trade Commission (FTC). While the FTC won't resolve your individual dispute, your complaint helps them build a case against companies with a pattern of bad behavior. Remember, you usually have to show you tried to resolve it with the company first.
Email Template to Complain to Primal Harvest
Subject: Urgent: Unresolved Issue with Order #[Your Order #] / Account #[Your Account #]
I am writing again to resolve an issue with my account.
On [Date], I was charged [$Amount] for a subscription I did not authorize or had already cancelled. Frankly, trying to get this sorted out through your regular support channels has been incredibly frustrating and a complete waste of my time.
To fix this, I need you to process a full refund of [$Amount] to my original payment method immediately and confirm that my subscription is permanently cancelled.
If I do not receive written confirmation of this refund and cancellation within 48 hours, my next step will be to file a chargeback with my bank and report this matter to the Better Business Bureau.
Thank you for your prompt attention to this matter.
[Your Name]
Additional Helpful Tips to get Your Complaint Resolved
- Ask for a supervisor immediately. If the first support agent is reading from a script or can't help, don't waste time. Politely but firmly say, "I understand, but I need to speak with a manager or supervisor to resolve this."
- Use keywords in your email. When writing, use phrases like "unauthorized charge," "subscription trap," and "failure to cancel." These are red flags that can sometimes trigger a more serious review.
- Take screenshots of everything. Seriously. Screenshot your cancellation confirmation email, the chat transcript where they promised a refund, and the charge on your bank statement. Proof is your best weapon.
- Go public. One user on the BBB site mentioned they only got a response after posting their complaint. Sometimes a public post on their Facebook page is what it takes to get noticed.
Let Pine AI Help Raise the Complaint to Primal Harvest
Tired of getting stuck in Primal Harvest's support loop? The one where they promise a callback that never actually comes? Sound familiar? It's a huge time waster. Pine AI can handle the complaint for you. It deals with the follow-ups and the persistent pushback so you don't have to. No more checking your email every five minutes for a reply that isn't there. No joke. Let an AI advocate take over and actually get it done, saving you the headache.
Frequently Asked Questions about Primal Harvest Complaint Filing
What if Primal Harvest doesn't reply?
Can I escalate my complaint legally?
Are there lots of people leaving Primal Harvest?
Is this the right phone number to contact Primal Harvest?
What's the easiest way to cancel a subscription with Primal Harvest?
Other ways that I can contact the Primal Harvest?
Why am I still being charged after I cancelled?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
