Complain About Alo Moves - learn how to file a complaint

Best ways to complain to Alo Moves

⏱️ Estimated Response Times from Alo Moves After Complaining

Getting a reply can feel like a workout in itself. Here's what you can generally expect.

🔍 Tips to Get a Quicker Response from a Complaint

• Use the Live Chat: It's generally faster than email, but be prepared to wait in a queue.
• Be Specific in Your First Message: Include your account email, the date of the charge, and exactly what you want (e.g., "a refund for the charge on May 15th").
• Keep it Short and Clear: Long, angry emails are easy to ignore. A clear, concise message is more likely to get a quick, professional response.
• Take Screenshots: Have proof of your cancellation email, the weird charge on your bank statement, or the technical glitch. Attach it to your email.

How to Escalate Your Complaint

If customer support is giving you the silent treatment, it's time to escalate. First, try asking for a supervisor in the live chat or email. Use the phrase, "Please escalate this ticket to a manager." If that goes nowhere, you have other options.

• File a Complaint with the BBB: The Better Business Bureau is a non-profit that helps resolve consumer disputes. Go to BBB.org, find Alo, LLC, and file your complaint. It's public, which often gets a company's attention. BBB works, but prepare to wait. Alo Moves seems to respond to most complaints there, but it can take a couple of weeks for the whole process to play out.
• Initiate a Chargeback: This is your nuclear option. If you paid with a credit card for a service you canceled or didn't receive, you can contact your bank or credit card company to dispute the charge. This is called a chargeback. Make sure you have evidence (like your cancellation email) to support your claim. Companies hate chargebacks, so this often gets an immediate reaction.

Email Template to Complain to Alo Moves

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Email Address]]

To Whom It May Concern,

I am writing again to resolve an incorrect charge on my account. Despite contacting support on [[Date of first contact]], the problem remains unsolved, and frankly, I'm getting tired of chasing this down.

On [[Date of charge]], my card was charged [[$Amount]] for a subscription renewal, even though I had already canceled my membership on [[Date of cancellation]]. Having to spend my time monitoring my bank statements and writing emails to fix your company's billing error is incredibly frustrating.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately. Please also send a written confirmation that my account is closed and no further charges will be made.

If I do not receive a satisfactory response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Additional Helpful Tips to get Your Complaint Resolved

• Use "Chargeback" and "BBB" in Your Email: Mentioning these keywords can sometimes get your email flagged for a higher-priority response from support agents who are trained to avoid escalations.
• Request a Transcript: If you use the live chat, always ask for a copy of the transcript to be emailed to you. It's your proof of what was said and promised.
• Check Reddit for Tactics: One user on the r/yoga subreddit mentioned they only got a refund after publicly tweeting at both @alo and @alomoves with their complaint ticket number. It's a long shot, but it has worked.
• Don't Close the Chat Window: If you're in a live chat queue, don't navigate away. Some systems will boot you if you switch tabs for too long. Just open it and wait.

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