Complain About Calm - learn how to file a complaint

Best ways to complain to Calm

A few days to never, it feels like.

🔍 Tips to Get a Quicker Response from a Complaint

• Be specific and brief. State your problem, account email, and what you want (e.g., a refund) in the first two sentences.
• Use the words 'Formal Complaint' in your subject line to get it routed past the basic FAQ bots.
• Attach screenshots. Show them the charge, the error, or the cancellation confirmation. Proof is hard to ignore.

If Calm is giving you the silent treatment, it's time to escalate. Your best bet is filing a complaint with the Better Business Bureau (BBB). It's a free service where the BBB formally sends your complaint to Calm, creating public pressure for them to respond and resolve the issue. You'll need to provide details of your complaint and your previous attempts to contact them.

The BBB process works, but prepare to wait. Calm usually responds after they get the official notice, but it can take a couple of weeks to get a final resolution. Make sure you've already tried contacting Calm directly first, as the BBB will ask if you've made that effort.

Subject: Formal Complaint: Unresolved Billing Issue on Account [[Your Email Address]]

To Whom It May Concern,

I am writing again to resolve an issue with an incorrect charge on my account, associated with the email [[Your Email Address]]. This is my second attempt to get help with this, as my previous request on [[Date of first contact]] has gone unanswered.

On [[Date of charge]], my card was charged [[$Amount]] for a subscription renewal that I had already cancelled. Frankly, having to spend my time tracking this down and chasing your support team has been incredibly frustrating and has caused the exact opposite of 'calm'.

To resolve this, I need you to issue a full refund of [[$Amount]] to my original payment method immediately and confirm in writing that my subscription is cancelled and will not be billed again.

If I do not receive a satisfactory response within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Ask for a human immediately. If you get an automated response, reply directly with 'I need to speak with a human representative.'
• Mention a 'chargeback'. This word often gets a faster, more serious response from billing departments because chargebacks cost them money.
• Request a ticket number. Always ask for a reference or ticket number for your complaint so you can refer to it in follow-up communications.
• Use their own language. One user on Reddit mentioned they got a refund after saying the billing issue was 'disrupting their mindfulness journey.' A little dramatic, but it seemed to work.

Tired of getting automated replies from Calm about a charge you never approved? Sound familiar? It’s maddening when an app meant for peace gives you a headache. Forget waiting days for a copy-paste email that doesn't solve your problem. Pine AI handles the back-and-forth for you. We chase them down, handle the persistent follow-ups, and manage the entire cancellation or complaint process. No more refreshing your inbox hoping for a real human to reply. Let us take over the fight.