Complain About Curology - learn how to file a complaint

Honestly, getting a quick reply feels like a lottery. Expect to wait.

• Be persistent. Send a follow-up email every 48 hours if you don't get a response.
• Use a clear and direct email subject line, like "Urgent: Cancellation Issue - Account [Your Email]".
• Prepare all your details beforehand, including your account email, order numbers, and dates.
• Take screenshots of everything, especially cancellation confirmation pages.

If Curology is giving you the silent treatment, it's time to escalate. Don't just give up. Your first step should always be to use their internal process, but if that fails, here are your next moves.

Better Business Bureau (BBB)

Filing a complaint with the BBB is often the fastest way to get a company's attention. It's a public record, and companies are rated on how they respond. Curology seems to respond to most BBB complaints, even if it takes a nudge. Be prepared to wait, though, it's not an instant process.

Credit Card Chargeback

If your complaint is about an unauthorized charge or a service you canceled but were still billed for, contact your credit card company or bank. Explain the situation and request a chargeback. This is highly effective because it directly impacts their bottom line. Have your evidence (like that cancellation screenshot) ready.

State Attorney General

For issues that feel deceptive or fraudulent, you can file a complaint with your state's Attorney General. This is a more serious step, but it's an important consumer protection tool if you feel the company's practices are illegal.

Subject: Urgent: Unresolved Issue with Account [[Your Email/Account ID]]

Hi there,

I am writing again to resolve an issue with my account. This is my second attempt to get help with this problem, and my patience is running thin.

On [[Date]], I was charged [[$Amount]] despite having canceled my subscription on [[Date of Cancellation]]. I have a confirmation screenshot saved for my records. Frankly, having to chase this down and spend my time correcting your company's billing error has been incredibly frustrating and is not the experience I expected.

To resolve this, I require you to issue a full refund of [[$Amount]] to my original payment method immediately. I also need written confirmation that my subscription is, in fact, canceled and that I will not receive any future charges.

If I do not receive a satisfactory response and confirmation of my refund within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Always Get It in Writing: Never rely on a verbal promise. After any interaction, ask for a summary and confirmation number to be sent to your email. This creates a paper trail.
• Use Keywords in Your Complaint: When you write to them, use words like "unauthorized charge," "failed to cancel," or "formal complaint." These phrases can trigger internal flags for escalation.
• Reference Their Own Policies: If they violate a term in their own Terms of Service, quote it back to them. It shows you've done your homework.
• The BBB Tactic Works: As mentioned across Reddit and the BBB site itself, filing a complaint there seems to be the magic wand. One user said, "I emailed them three times with no reply. Filed a BBB complaint and got a refund in two days." It seems to be their biggest weakness.

Tired of waiting days for a reply from Curology's support portal? Sound familiar? It's exhausting sending messages into a void, checking your email constantly, and getting nothing back but silence or a generic auto-reply. You just want the problem fixed, but instead, you're stuck in a customer service loop.

Let Pine AI handle it. We send the emails, manage the follow-ups, and handle the persistent pushback for you. No more crafting the perfect angry-but-polite message or wondering if they've even seen your complaint. We'll manage the entire process to get your issue resolved. No joke.