Complain About Lola - learn how to file a complaint

Getting a reply can feel like a waiting game, honestly.

• Be incredibly specific in your first email. Include your order number, account email, and the exact date of the issue.
• Use a clear, direct subject line like "Urgent: Incorrect Charge on Order #12345".
• If you don't hear back in 3 days, send a follow-up email and also try messaging them on social media.

If Lola is ignoring you, it's time to escalate. Your best bet is filing a complaint with the Better Business Bureau (BBB). It's a formal process, and companies often respond to avoid a negative mark on their record. Just go to the BBB website, find Lola's profile, and file the complaint. Be prepared to wait, though. The BBB process isn't instant. Another powerful move? A credit card chargeback. If you were charged incorrectly for a product or subscription, contact your bank or credit card company. Explain the situation and that you tried to resolve it with Lola first. This often gets a company's attention faster than anything else.

Subject: Urgent: Unresolved Issue with Account [[Your Email]] / Order [[Order #]]

I am writing again to resolve an issue with my Lola subscription. Despite contacting support on [[Date of first contact]], my problem remains unsolved, and honestly, my patience is wearing thin.

On [[Date of incident]], I was incorrectly charged [[$Amount]] for my subscription, even though I had attempted to cancel it beforehand. The cancellation process was confusing, and now having to chase down this refund is taking up time I don't have. This has been a very frustrating experience.

To resolve this, I need you to process a full refund of [[$Amount]] to my original payment method immediately. I also require written confirmation that my subscription has been successfully and permanently canceled.

Please be aware that if I do not receive a satisfactory response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]]

1. Ask for a supervisor in your first email. State that if the initial agent can't resolve it, you'd like the issue immediately escalated. It cuts down on the back-and-forth.
2. Attach screenshots. Always. Screenshot the incorrect charge, your cancellation confirmation (if you have one), or even the confusing part of their website. Visual proof is hard to argue with.
3. Reference their own policies. If their terms of service say you can cancel anytime, quote that back to them in your email.
4. The Reddit Tactic: One user on a consumer forum mentioned they got a response only after they commented on one of Lola's Instagram ads. It's a bit aggressive, but public comments are harder to ignore than private emails.

Tired of writing follow-up emails to Lola's support team and getting nothing but silence? Sound familiar? It's exhausting trying to get a simple refund or confirmation that your subscription is actually canceled. Honestly, your time is worth more than that. Pine AI can take over from here. We handle the persistent follow-ups and the annoying back-and-forth for you. No more checking your inbox every hour or wondering if you'll ever get your money back. Let us deal with the headache so you don't have to. Seriously.