Complain About Hims - learn how to file a complaint

Feeling ignored? Here are the best channels to make Hims listen. Be persistent, they count on you giving up.

Immediate to 24 hours, but honestly, it often feels like you're shouting into the void.

• Call first thing in the morning (around 5-6am PST) to avoid peak wait times.
• Use specific keywords like "Cancel Subscription" or "Incorrect Billing" in your email subject line.
• Have your account number, order details, and any relevant dates ready before you contact them.
• Don't be afraid to hang up and call again if you get an unhelpful representative.

If Hims is giving you the runaround, it's time to escalate. Don't let them ignore you.

Better Business Bureau (BBB)

If your issue involves billing, service quality, or advertising, filing a complaint with the BBB is a solid next step. Hims is an accredited business and seems to respond to most complaints filed there, even if it's just with a corporate-speak answer. It forces them to address your issue publicly. The process is straightforward: you file online, Hims gets notified, and they have a set time to respond. Prepare to wait, though. It's not instant, but it creates a public record they can't ignore.

Credit Card Chargeback

For issues with billing, like being charged after you canceled, a chargeback is a powerful tool. Contact your credit card company (Visa, Amex, etc.) and explain the situation. You must have tried to resolve it with Hims first. Provide them with any evidence you have, like cancellation confirmation emails. This directly disputes the charge and pulls the money back from Hims while the bank investigates.

Subject: Formal Complaint Regarding Subscription & Billing Error on Account [[Your Account Number]]

To Whom It May Concern,

I am writing again to resolve an ongoing issue with my account. Despite my previous attempt to contact support on [[Date]], the problem with an unauthorized charge of [[$Amount]] remains unresolved.

On [[Date of charge]], this amount was taken from my account, even though I had already processed a cancellation. Frankly, the amount of time I've had to spend chasing this down and navigating your support system has been incredibly frustrating.

To resolve this, I require a full refund of [[$Amount]] to be processed immediately. I also need written confirmation that my subscription is fully canceled and that no further charges will be made to my account.

If I do not receive a satisfactory response and confirmation of the refund within 48 hours, my next step will be to file a chargeback with my credit card provider and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[[Your Name]]

Pro Tips for Making Your Complaint Heard

• Use the word "Cancel" immediately. When you get a human on the phone or chat, your first sentence should be "I need to cancel my subscription and get a refund." Don't get drawn into a long conversation about why.
• Ask for a reference number. At the end of any call or chat, ask for a ticket or reference number. If they say they don't have one, ask for the agent's name and the date/time of the call. Document everything.
• Take screenshots. Before you hit that final "cancel" button on their website, take a screenshot. One user on Reddit mentioned Hims claimed they never canceled, but the screenshot with the timestamp saved them and got them their money back.
• Mention the BBB. Casually dropping "My next step is the Better Business Bureau" into the conversation can sometimes magically unlock a supervisor's availability. It shows you're serious.

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