Complain About Planet Fitness - learn how to file a complaint

Good luck getting a quick answer. It's a real test of patience.

• Go in person. It's the most effective way to get anything done.
• Have your membership key tag number and agreement details ready before you talk to them.
• Get written proof of everything. If you cancel, do not leave without a signed and dated copy of the cancellation form.
• Stay calm but be persistent. Clearly state what you need and don't leave until you have a resolution.

If your local club is giving you the runaround, don't give up. Your next move is to escalate it. The Better Business Bureau (BBB) is a solid next step. Planet Fitness seems to respond to complaints there, but prepare to wait. For issues like deceptive billing or contract disputes, you can file a complaint with your State Attorney General's office, which handles consumer protection. If they've hit you with unauthorized charges, your final move is a credit card chargeback. Just tell your bank you tried to resolve it with the merchant first. It works, but it's the nuclear option.

Subject: Urgent: Unresolved Issue with Membership [[Your Membership #]]

To Whom It May Concern,

I am writing again to resolve an issue with my membership at the [[Your Club Location]] club.

On [[Date]], I attempted to [[describe issue, e.g., cancel my membership, dispute a charge]] but the problem remains unresolved. The annual fee of [[$Amount]] was charged to my account on [[Date]] despite my request to cancel prior to the billing date. Frankly, the amount of time I've had to spend on this is incredibly frustrating.

To resolve this, I require a full refund of [[$Amount]] and written confirmation that my membership is cancelled, effective immediately.

Please be aware that if I do not receive a response and confirmation of this resolution within 5 business days, I will proceed with filing a formal complaint with the Better Business Bureau and initiating a chargeback with my credit card provider.

Thank you for your prompt attention to this matter.

[[Your Name]] [[Your Membership #]]

• Always get a copy of your cancellation form. Don't leave the gym without it. A Reddit user mentioned their club 'lost' the paperwork, and they were billed for three more months.
• Check your bank statements like a hawk. Look for charges for a few months after you cancel. Seriously. They are notorious for this.
• Don't bother with the corporate website's contact form for cancellations. It's a black hole. You must go to your club in person or send a certified letter as per your agreement.
• If you call, get the manager's name. Write it down with the date and time. It creates a small bit of accountability when you have to call back.

Tired of driving to your Planet Fitness club just to argue about a $39 annual fee you were told you wouldn't be charged? Sound familiar? It's a common story on their BBB page. Let us deal with the corporate runaround. Pine AI handles the annoying parts for you. We'll draft the formal complaint, follow up, and make sure it gets to the right people, so you don't have to waste your gas or your patience. No more awkward conversations at the front desk or wondering if your certified letter ever arrived. No joke.