Complain About Burst Oral Care - learn how to file a complaint

Getting a response can feel like a test of patience. Good luck.

• Call first thing in the morning (like, 7:05 AM PST) before the queues build up.
• Have your order number and account email ready. Don't make them ask for it.
• If you email, use a clear, direct subject line like "Complaint: Defective Toothbrush - Order #12345".

If you've emailed and called and are still getting nowhere, it's time to escalate. Don't just give up. Your next step should be filing a formal complaint with an external body. For a company like Burst Oral Care in the US, your best bet is the Better Business Bureau (BBB).

Filing a complaint on the BBB website is free and creates public pressure. The BBB forwards your complaint to the company and asks for a response, usually within 14 days. Burst Oral Care is BBB accredited, which means they've pledged to respond to complaints filed through the bureau. It works, but prepare to wait. Sometimes a company needs that official nudge to take your issue seriously. Just remember, you should always try to resolve it with Burst directly first, as the BBB will ask if you've already done that.

Subject: Formal Complaint Regarding Defective Product - Order #[Your Order Number]

To Whom It May Concern,

I am writing again to resolve an issue with my Burst Sonic Toothbrush, which I purchased on [Date of Purchase]. This is my second time contacting you about this, as my initial email on [Date of First Contact] has not resolved the problem.

My toothbrush has completely stopped charging. It is well within the warranty period, and I have followed all the troubleshooting steps available on your website. Frankly, it's been incredibly inconvenient to be without a product I rely on daily, and the lack of a clear solution from my first inquiry has been very frustrating.

To resolve this, I require a replacement toothbrush or charging base to be sent to my address on file immediately. I also need written confirmation that the replacement has been shipped, along with a tracking number.

If I do not receive a satisfactory response and a resolution plan within 48 hours, my next step will be to file a formal complaint with the Better Business Bureau and dispute the original charge with my credit card company.

Thank you for your prompt attention to this matter.

[Your Name] [Your Account Number, if applicable]

• Ask for a supervisor. If the first-level support agent is giving you a script, politely but firmly ask to speak with a manager or supervisor who has more authority to solve your problem.
• Mention the warranty. Burst offers a warranty on their brushes. Use that word specifically. It shows you know your rights as a consumer.
• Go public. One user on Reddit mentioned they got an instant DM from the support team after they commented on one of Burst's Instagram ads about their brush dying. A little public visibility can work wonders.
• Request a ticket number. Always ask for a reference or ticket number for your conversation. It makes it much harder for them to claim there's no record of your complaint.

Tired of getting the runaround about a faulty toothbrush head or a subscription you can't seem to pause? Sound familiar? It's exhausting trying to explain the same problem for the third time over email, only to get another generic, unhelpful response. Honestly, your time is worth more than that.

Let Pine AI handle the persistent follow-up for you. We take your complaint and make sure it gets to the right people, pushing back against scripted answers and handling the tedious email chains. No more checking your inbox for a reply that never comes. We do the annoying part so you can get on with your life.