Complain About Strava - learn how to file a complaint

Strava makes it difficult to talk to a human, pushing everyone towards their online support system. There's no public phone number or live chat, so you have to be persistent.

Patience is key, unfortunately. It feels like they get back to you when they feel like it.

• Be incredibly specific in your first message. Include dates, amounts, and a link to the activity in question.
• Attach screenshots or even a screen recording of the bug. Proof makes it harder for them to ignore.
• If your ticket goes unanswered for more than three days, post publicly on X (Twitter) and include your ticket number.

If Strava support is giving you the runaround or just not responding, you have a couple of options. Your first move for billing errors should be a chargeback. Just call your credit card company and explain the situation. They will investigate on your behalf.

For service issues, file a complaint with the Better Business Bureau (BBB). It's a formal process and companies like Strava don't like having unresolved complaints on their public profile. The BBB works, but prepare to wait. Strava usually responds after a reminder or two from the BBB. You have to show the BBB that you tried to resolve it with Strava first, so keep copies of your support tickets.

Subject: Formal Complaint Regarding Subscription Issue - Ticket #[Your Ticket #]

Hi there,

I'm writing again to resolve an issue with my account. Despite contacting support on [Date], my problem with [briefly describe the problem, e.g., an incorrect subscription charge] remains unsolved.

On [Date of incident], I was charged [$Amount] incorrectly because [reason, e.g., I had already cancelled my renewal]. Frankly, having to chase this down and spend my time on it has been incredibly frustrating, especially when I'm paying for a premium service.

To resolve this, I need you to issue a full refund of [$Amount] to my original payment method and confirm that my subscription has been properly cancelled.

Please be aware that if I don't receive a satisfactory response within 48 hours, my next step will be to file a chargeback with my credit card company and submit a formal complaint to the Better Business Bureau.

Thank you for your prompt attention to this matter.

[Your Name] [Your Strava Account Email]

Pro Tips for Making Your Complaint Heard

• Use the words "Formal Complaint" in your subject line. This can sometimes get your ticket routed to a higher-level support agent.
• Reference a specific activity. If you have a problem with GPS data or a segment, don't just describe it. Provide the exact date and a link to the activity page.
• Mention their competitors. Casually dropping that you're considering moving your data to a competitor like Garmin Connect or Ride with GPS can sometimes add a sense of urgency.
• Check the status page first. Before you complain about an outage, check status.strava.com. If it's a known issue, referencing it shows you've done your homework.

Tired of sending a support ticket to Strava and getting an automated reply, only to wait days for a real human? Sound familiar? It's a common story on Reddit and Trustpilot. People are just done with the endless waiting and canned responses for a service they pay good money for.

Instead of refreshing your inbox, let Pine AI handle it. We send the emails, manage the follow-ups, and keep pushing until your complaint about that incorrect charge or buggy feature gets a real answer. No more wasting your energy. Let us deal with the back-and-forth so you can get back to your runs and rides.