Trying to contact Strava can feel like you're running an ultra-marathon with no finish line. If you're dealing with common frustrations like device syncing issues or trying to cancel a subscription that just won't die, you're not alone. Many users on sites like TrustPilot share these exact problems. The main way to get help is through their online support ticket system, though you can also try calling them out on social media. Forget looking for a phone number, it's not a thing. Whether you're a pro cyclist or just someone trying to make cool Strava art with your jogging route, getting help shouldn't be this hard. You can start by visiting the official Strava site, but we'll show you the shortcuts. Visit Strava
Different Ways to Contact Strava
Strava keeps its support channels lean, which can be frustrating. They push users towards self-service articles first. If you need to talk to a human, your options are limited to their online ticket system or, in some cases, social media.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Support Ticket | Submit a Request via Help Center | Technical support, billing disputes, account issues, and detailed problems. |
| Social Media | Twitter/X: @Strava | Public complaints, getting attention when other methods fail. Not for detailed technical support. |
Customer Support Channels
Here’s a breakdown of what you can realistically expect from each channel.
a. 📞 Phone Support
Strava does not have a customer support phone number. Any number you find online is likely not legitimate. All support is handled digitally.
b. 📧 Email Support
This is their primary support method, but you can't just email them directly. You must go through their website and Submit a Request. Once you submit the form, the conversation continues over email.
| Purpose | Notes | |
|---|---|---|
| General & Technical Support | Via Support Ticket Form | Average response time is 1–3 business days, but can vary. |
| Billing & Subscription | Via Support Ticket Form | Select the 'Billing' category for faster routing. |
c. 💬 Live Chat or Website Bot
There is no live chat option available to speak with a human agent. The Strava Help Center has a search bar that functions like a bot to find relevant articles, but it does not offer a live conversation or escalate to a person.
d. 📱 In-App Support
You can access the support system directly from the Strava app.
- Platform: iOS & Android
- Steps to access:
- Open the Strava app.
- Go to your Profile > Settings (the gear icon in the top right).
- Scroll down and tap on Help or Support.
- This will open the Help Center, where you can search for articles or find the link to 'Submit a Request'.
⏱️ Estimated Response Times from Strava
Patience is key when dealing with Strava support. Since they don't offer instant support channels like phone or chat, you should be prepared to wait.
| Method | Expected Wait Time |
|---|---|
| Phone | Not Available |
| Email / Support Ticket | 1–3 business days |
| Chat | Not Available |
| App (via ticket) | 1–3 business days |
🔍 Tips to Reach Support Faster from Strava
- Be incredibly detailed: Don't just say "my Garmin isn't syncing." Include the model, what you've already tried, and any error messages.
- Attach screenshots: A picture of the problem is worth a thousand words and can prevent a lot of back-and-forth emails.
- Use the right category: When you submit a ticket, choose the most accurate category (e.g., Billing, Technical Issue) to get it to the right team faster.
- Mention you're a subscriber: It's not guaranteed to work, but some users report that mentioning you have a paid subscription can sometimes get a quicker look.
Before You Submit a Ticket: What to Have Ready
Don't get stuck in a back-and-forth email chain. Before you hit 'submit' on that support ticket, make sure you have the email you signed up with and your device type (e.g., Garmin Forerunner 945, iPhone 15) ready. If it's a visual bug or a weird error message, a screenshot of the issue will save you a ton of time. Trust me, they will ask for it.
Where to Quickly Solve Problems with Strava
For some common issues, contacting support is actually the slowest method. Here's where to go for a faster fix.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A device (Garmin, Wahoo, etc.) isn't syncing | Help Center (Self-Service) | Check the Strava Status Page first. The problem might be a known outage, not your device. |
| A billing error or wrong charge | Support Ticket (Billing Category) | Have the date and amount of the charge ready. This is the only way to get a potential refund reviewed by a human. |
| You need to cancel your subscription | Your Account Settings (Self-Service) | This is much faster than contacting support. Only submit a ticket if the cancel button is genuinely broken or not appearing. |
| An activity was recorded incorrectly | Activity Edit Tools (In-App/Website) | You can crop activities, change the sport type, or exclude from leaderboards yourself without needing any help. |
| Someone has an impossible segment time | Flagging Tool (In-App/Website) | Don't use a support ticket for this. Find the activity on the leaderboard and use the built-in 'Flag' feature. |
Additional Helpful Links for Strava
For additional resources, check out the following official links:
Frequently Asked Questions about Strava Customer Service
What's the fastest way to contact Strava?
How do I file a complaint about Strava?
Where can I find my account detail number for Strava?
How long does it take for Strava to get back to me?
What's the quickest way to cancel a subscription with Strava?
How do I escalate an issue if the first reply from Strava support is useless?
Why can't I find a phone number for Strava?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
