Trying to contact Strava can feel like you're running an ultra-marathon with no finish line. If you're dealing with common frustrations like device syncing issues or trying to cancel a subscription that just won't die, you're not alone. Many users on sites like TrustPilot share these exact problems. The main way to get help is through their online support ticket system, though you can also try calling them out on social media. Forget looking for a phone number, it's not a thing. Whether you're a pro cyclist or just someone trying to make cool Strava art with your jogging route, getting help shouldn't be this hard. You can start by visiting the official Strava site, but we'll show you the shortcuts. Visit Strava
Different Ways to contact Strava
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Help Center / Ticket | Online form, 24/7 submission | All non-urgent issues, technical problems, billing questions |
| Social Media (X/Twitter) | @StravaSupport | General questions, outage updates, public feedback |
| Phone Support | Not available | N/A |
| Live Chat | Not available | N/A |
Customer Support Channels
Strava's support is almost entirely online, which can be a bit of a headache. They don't offer traditional phone or live chat support, pushing users toward their web-based ticket system.
📞 Phone Support
Strava does not provide a public phone number for customer support. Any numbers found online are likely not legitimate. All support requests must be initiated through their website or app.
📧 Email Support (Ticket System)
This is the primary way to contact Strava. You don't email them directly; you fill out a form that creates a support ticket.
| Purpose | How to Access | Notes |
|---|---|---|
| General & Technical Support | Submit a Request on the Strava Help Center | This is the official channel. Response times can vary. You'll get email updates on your ticket. |
💬 Live Chat or Website Bot
Strava does not currently offer a live chat feature for customer support. Their help center has a search function, but it does not connect you with a live agent.
📱 In-App Support
You can access the help center and submit a ticket directly from the Strava app.
- Platform: iOS & Android
- Steps to access:
- Open the Strava app.
- Tap on your Profile icon.
- Go to Settings (the gear icon in the top right).
- Scroll down and tap on Help.
- Select Support and use the search or 'Submit a Request' link.
Estimated Response Times from Strava
| Method | Expected Wait Time |
|---|---|
| Support Ticket (Email) | 24 - 72 hours (can be longer during peak times) |
| Social Media (@StravaSupport) | A few hours for a public reply, but they will likely direct you to the ticket system for account-specific issues. |
Tips to Reach Support Faster from Strava
- Be incredibly detailed. Provide as much information as possible in your first message. Include the activity date, device used, and what you've already tried.
- Include screenshots or screen recordings. For technical glitches, this is the single best way to get your point across quickly.
- Submit your ticket under the correct category. Mis-categorizing your request can add delays as it gets rerouted.
- Check the Strava Status Page first. The problem might be a known, widespread outage, saving you the trouble of creating a ticket.
- Don't submit multiple tickets for the same issue. This can actually clog up the queue and slow down the response for everyone.
Before You Call: What to Have Ready
Okay, so you can't actually call them, but the same logic applies to submitting a ticket. Don't waste your own time with back-and-forth emails. Get this stuff ready before you hit 'submit'.
- Your Strava Athlete ID. You can find this number at the end of your profile URL (e.g., strava.com/athletes/1234567).
- The email address linked to your account. Obvious, but people sometimes forget if they use multiple emails.
- Device and software details. For technical issues, list your phone model (e.g., iPhone 14 Pro), its operating system version (e.g., iOS 17.1), and the Strava app version.
- A clear, concise description of the problem. Write it out beforehand so you can just copy and paste it. What did you expect to happen versus what actually happened?
Where to Quickly Solve Problems with Strava
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A billing error or subscription question | Support Ticket via Help Center | Choose the 'Billing & Subscription' category. Have the date of the charge and the last 4 digits of the credit card ready. |
| An activity won't sync or has incorrect data | Help Center (Self-Service) first, then Support Ticket | First, try the troubleshooting steps for your specific device (Garmin, Apple Watch, etc.) in the Help Center. They solve most sync issues. |
| You forgot your password | Password Reset Page (Self-Service) | This is always faster than contacting a human. Check your spam folder if you don't see the reset email. |
| A feature isn't working as expected | Support Ticket via Help Center | Attach a screenshot or screen recording. It makes explaining a bug so much easier and can lead to a faster resolution. |
| Filing a formal complaint | Support Ticket via Help Center | Start your subject line with 'Formal Complaint:' to make the purpose clear. Be factual and include a history of the issue. |
Additional Helpful Links for Strava
How Pine AI Can Help You Save Time Contacting Strava
Tired of navigating help centers and waiting for email responses? If you just want to cancel your Strava subscription without the hassle, Pine AI can help. We handle the cancellation process for you securely and efficiently. No more searching for hidden buttons or waiting on support tickets. Let Pine AI save you time and frustration.
Frequently Asked Questions about Strava
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What's the quickest way to cancel a subscription with Strava?
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Why is my Strava activity not syncing from my Garmin/Apple Watch?
Ethan Davis
Senior Fitness and Wellness Editor
Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.
