Trying to get in touch with Oura can feel like a workout in itself. Whether you're dealing with common frustrations like a battery that won't hold a charge or confusing subscription billing questions, which pop up a lot on sites like Trustpilot, getting help isn't always straightforward. You can primarily contact them through their official help center request form or try reaching out on social media like X (formerly Twitter), Instagram, or Facebook. Even celebrities like Prince Harry, who famously wears one, would likely have to go through the same digital channels. Before you dive in, it's best to know your options. Visit Oura at https://ouraring.com to start.
Different Ways to contact Oura
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Web Form / Email | Available 24/7 via the Oura Help Center | Detailed, non-urgent issues, warranty claims |
| In-App Support | Available 24/7 within the Oura App | Technical glitches, syncing problems, quick questions |
| Help Center | Available 24/7 for self-service | Finding answers to common questions yourself |
| Phone Support | Not available | N/A |
Customer Support Channels
Oura's support is almost entirely digital, which can be a bit of a headache if you want to talk to a person. Here’s the breakdown.
📞 Phone Support
Oura does not provide a public customer support phone number. All inquiries must be handled through their digital channels. It's a common complaint, so don't waste time looking for a number that isn't there.
📧 Email Support
You can't just email them directly. You have to go through their website's request form, which then creates an email ticket.
| Purpose | How to Access | Typical Response Time |
|---|---|---|
| General & Technical Support | Submit a Request via the Help Center | 1-3 business days |
| Warranty Claims | Use the same 'Submit a Request' form, select 'Warranty' | 2-4 business days |
💬 Live Chat or Website Bot
Oura does not offer a live chat with human agents. Their website has an automated chatbot in the Help Center that can suggest articles, but it cannot handle account-specific issues. It will eventually direct you to the same web form if it can't find a relevant article.
📱 In-App Support
This is often the most direct way to get help since it automatically includes some of your device and account information.
- Platforms: iOS and Android
- Steps to contact support:
- Open the Oura app.
- Tap the menu icon (☰) in the top-left corner.
- Scroll down and tap 'Help'.
- Select 'Contact Us' to open the request form within the app.
Estimated Response Times from Oura
| Method | Expected Wait Time |
|---|---|
| Web Form / Email | 1-3 business days (can be longer during peak times) |
| In-App Support Request | 1-3 business days |
| Phone | Not Available |
| Live Chat | Not Available |
Tips to Reach Support Faster from Oura
- Be Super Detailed: In your first message, include your ring model, phone model, and a step-by-step description of the problem. The less back-and-forth, the better.
- Use the In-App Option: Submitting a ticket through the app automatically sends them diagnostic data, which can speed things up.
- Choose the Right Category: On the web form, picking the most accurate category (e.g., 'Warranty' vs. 'Technical Issue') routes your ticket to the right team from the start.
- Attach Screenshots or Videos: If you have an error message or weird behavior, a picture is worth a thousand words and can prevent a lot of follow-up questions.
Before You Call: What to Have Ready
Okay, so you can't actually call them, but the same logic applies to filling out their support form. Don't waste your own time. Before you start typing, get this stuff ready.
- The email address linked to your Oura account. This is the most important thing. It's how they find you.
- Your original order number. If your issue is about a purchase, warranty, or return, this is non-negotiable. Find it in your email confirmation.
- Your Ring's serial number. You can find this in the app under 'Settings'. It's sometimes needed for tricky hardware issues.
- A clear, simple summary of the problem. Write it out first so you can copy and paste it. Avoid a long, rambling story.
Where to Quickly Solve Problems with Oura
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing or Membership Question | Web Form (select 'Membership & Billing') | Have the date and amount of the charge ready. Be very specific about the charge you're questioning. |
| Ring Won't Sync or Connect | In-App Support | This is faster because the app can send diagnostic logs directly to the support team. |
| Resetting Your Password | Password Reset Page (Self-Service) | This is way faster than contacting a human. Just do it yourself. |
| Filing a Warranty Claim | Web Form (select 'Warranty') | Include your original order number and photos of the issue if it's physical damage. This will prevent the first one or two emails just asking for them. |
Additional Helpful Links for Oura
How Pine AI Can Help You Save Time Contacting Oura
Tired of navigating confusing websites just to manage a subscription? If you need to cancel your Oura membership, Pine AI can handle it for you. No forms, no waiting for email replies. We securely manage the cancellation process so you can save time and avoid the headache. Let us deal with it.
Frequently Asked Questions about Oura
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My Oura Ring battery is draining super fast, what do I do?
Ethan Davis
Senior Fitness and Wellness Editor
Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.
