Trying to get in touch with Lola can feel like a bit of a runaround, especially when you're dealing with common frustrations like managing a subscription or figuring out a shipping delay, which people seem to mention a lot on sites like the Better Business Bureau. It's all part of that big push for clean, organic products, a trend you see all over TikTok, where everyone is suddenly an expert on ingredients. The good news is, you can reach them. Your main ways to contact Lola are through email at help@mylola.com or by messaging them on their social media profiles like Instagram. For most account-related things, you can visit Lola's official site and manage it yourself.
Different Ways to Contact Lola
Getting help from a company shouldn't be a mystery. Here’s a straightforward breakdown of the best ways to contact Lola, since just wishing for an answer won't make it appear.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| help@mylola.com (Mon-Fri, 10 AM - 6 PM ET) | Detailed questions, order issues, billing disputes, and formal complaints. | |
| Website Help Center | help.mylola.com (Available 24/7) | Finding answers to common questions yourself without waiting for a person. |
| Social Media | Direct Message on Instagram (@lola) | Quick, non-urgent questions or public feedback. Not great for sensitive account info. |
Customer Support Channels
Lola keeps its support channels pretty focused. You won't find a dozen different departments to get lost in, which can be both good and bad.
a. 📞 Phone Support
Lola does not currently offer phone support. You can't call them, which can be a pain if you have an urgent issue. All support is handled online.
b. 📧 Email Support
This is your primary method for contacting a human. They are pretty good at getting back to you, but it's not instant.
| Purpose | Notes | |
|---|---|---|
| General Support | help@mylola.com | Expect an average response time of 1-2 business days. Make your subject line clear. |
| Press/Media Inquiries | press@mylola.com | Only for media, not for customer support issues. |
c. 💬 Live Chat or Website Bot
As of late 2023, Lola does not have a live chat feature or an automated bot on their main website for customer service. You must use their email or help center.
⏱️ Estimated Response Times from Lola
Knowing how long you'll have to wait can save you some stress. These are realistic estimates based on user feedback and standard practices.
| Method | Expected Wait Time |
|---|---|
| 24 - 48 business hours | |
| Social Media DM | Varies, could be a few hours or a few days |
🔍 Tips to Reach Support Faster from Lola
Since you can't just pick up the phone, getting a fast email response is key.
- Use a clear subject line. Instead of "Help," try "Order #12345 - Missing Item."
- Email during business hours. Sending an email at 11 PM on a Friday means you likely won't hear back until Monday.
- Include all your details upfront. Don't make them ask for your order number or email address.
Before You Email: What to Have Ready
Don't waste your own time. Before you hit 'send' on that email, make sure you have your account email address and your most recent order number handy. Trust me, they will ask for it, and having it ready prevents that annoying back-and-forth email chain where nothing gets solved for two days.
Where to Quickly Solve Problems with Lola
Here’s how to get the most common problems solved with the least amount of headache.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Canceling Your Subscription | Your Account Dashboard (Self-Service) | This is way faster than emailing. Log in, find "Manage Subscription," and cancel it there. Do it a few days before your renewal date to be safe. |
| A Missing or Incorrect Order | Email (help@mylola.com) | Provide your order number and a photo if the item is wrong or damaged. This speeds things up immensely. |
| You Have a Product Question | Help Center, then Email | Check the Help Center first. It has tons of info on ingredients and usage. It's quicker than waiting for an email reply for a simple question. |
| Filing a Formal Complaint | Email (help@mylola.com) | Use a subject line like "Formal Complaint Regarding Order #12345." Be polite but firm, and clearly state the outcome you want (e.g., a refund, a replacement). |
Additional Helpful Links for Lola
For additional resources, check out the following links:
Frequently Asked Questions about Lola Customer Service
What's the fastest way to contact Lola?
How do I file a complaint about Lola?
Where can I find my account detail number for Lola?
How long does it take for Lola to get back to me?
What's the quickest way to cancel a subscription with Lola?
How do I raise a complaint to Lola?
Can I change the products in my next subscription box?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
