So, you're looking to cancel your Lola subscription. It happens. Founded in 2015, Lola aimed to simplify business travel with its booking and expense management tools. But since it was acquired by Capital One, many businesses are re-evaluating. Maybe the new system isn't for you, or you're just cutting costs. This guide covers canceling on desktop and mobile. With plans ranging from $125 to $500, you could save up to $6000 a year by making the switch. Let's get it done.
How to Cancel Lola Subscription on Desktop
Canceling Lola is best done on a desktop computer, as the admin settings you need aren't always available on the mobile app. Since the Capital One acquisition, the interface might have changed, so these steps are based on the classic Lola dashboard. Be prepared for a slightly different layout.
1 Log In to Your Admin Account
First, open your web browser and sign in to your Lola.com account. You'll need administrator privileges to access the billing section, so make sure you're using the right login.
2 Find the Settings or Admin Panel
This is sometimes the tricky part. Look for a gear icon or your company's name, usually in the top-right or left-hand sidebar. Click on it and find a menu item labeled 'Admin', 'Company Settings', or 'Billing'.
3 Navigate to Subscription & Billing
Once you're in the admin area, navigate to the 'Subscription & Billing' tab. This page should show your current plan, payment method, and billing history. It's a good idea to take a screenshot of this page for your records.
4 Locate the Cancel Option
Look for a link or button that says 'Cancel Subscription' or 'Manage Plan'. Sometimes they hide it at the bottom of the page in small text. Honestly, I had to refresh the page once because the button didn't load the first time. Click it.
5 Confirm Your Cancellation
A confirmation pop-up will likely appear, asking why you're leaving. You can usually skip this. Confirm the cancellation. You should receive an email almost immediately confirming your subscription has been cancelled. If you don't get one, something went wrong.
How to Cancel Lola Subscription on Mobile
Thinking of canceling through the app? Don't bother. The Lola app for iOS and Android is for booking travel, not for account management. You have to use the website.
1 Cancellation Not Available on App
You can't actually cancel your company's subscription from the Lola mobile app. The app is designed for travelers to book and manage trips, not for administrators to handle billing.
2 Use a Desktop Browser Instead
You'll need to grab your laptop and follow the Desktop cancellation guide to get it done. It's a bit of a pain, but that's how most of these business platforms work.
Cancel Lola Subscription with email
If you can't find the cancellation button, your best bet is to email support. Send a message to support@lola.com or your dedicated Capital One Business Travel contact. Make your subject line clear, like 'Subscription Cancellation Request for [Your Company Name]'. Expect a response within 1-2 business days. One user on a forum mentioned, 'I just emailed them and they handled it, which was way easier than hunting for the button.'
Cancel Lola Subscription with phone
For more urgent issues, you might have a dedicated account manager, especially if you're a larger company that was moved over to Capital One Business Travel. Check your original contract or welcome email for a direct phone number. Calling a general support line might be less effective, as they'll likely just tell you to email or use the self-serve portal.
Before you cancel, make sure to export all your travel data, expense reports, and invoices. Once your subscription ends, you will lose access to this information permanently. Lola's policy, like most B2B software, does not offer prorated refunds. If you cancel mid-month, you'll have access until the end of your billing cycle, but you won't get any money back. Pausing your account is not an option.
Lola Plans and Pricing 2025
| Plan | Price (Per Month) | Details |
|---|---|---|
| Lola Starter (Legacy) | $125 | Designed for small teams. Includes basic travel booking (flights, hotels), standard reporting, and email support. Limited to 10 active users. |
| Lola Growth (Legacy) | $299 | For growing businesses. All Starter features plus advanced expense management, policy controls, and dedicated chat support. Up to 50 users. |
| Capital One Business Travel | Custom Pricing | This is the new platform post-acquisition. Pricing is typically customized. Offers deeper integration with Capital One products and more robust enterprise features. |
Frequently Asked Questions about Lola
Can I unsubscribe from Lola anytime?
Can I get a refund from Lola if I forgot to cancel?
How do I know my Lola subscription is cancelled?
How long does it take for Lola to cancel?
What else should I know before I cancel my Lola subscription?
How do I raise a complaint to Lola?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
