Founded in 2016, Lola provides organic period care subscriptions costing $11 to $45 monthly. Amidst viral TikTok debates about the "pink tax" and inflation, many users are cutting costs or switching to reusable discs. You could save over $130 annually by cancelling. However, data from Trustpilot highlights frustration, with users citing "shipping delays" and "hard to cancel" features among common complaints. If you want to avoid another charge, visit Lola. Whether using iOS or Android browsers, this guide helps you navigate the site to stop billing. Avoid the headache of unwanted boxes piling up.
How to Cancel Lola on iPhone (iOS)
Since Lola does not have a native iOS app, you will need to handle this via Safari. It can be a bit finicky on smaller screens.
1 Open Safari or Chrome
Launch your preferred browser on your iPhone and go to mylola.com. There is no dedicated app in the App Store, so you must use the mobile site.
2 Log In to Your Account
Tap the menu icon (three lines) in the top corner and select Log In. Enter your email and password. If you forgot it, reset it now because you cannot cancel without access.
3 Access Subscriptions
Once logged in, tap on the Account icon or navigate to My Subscriptions. You will see your active monthly box details here.
4 Select Edit
Tap the Edit button next to the subscription you want to kill. It might be small or hard to see on a mobile screen.
5 Scroll to Cancel
Scroll all the way to the bottom of the page. Look for a text link that says Cancel Subscription or Deactivate. They often hide this below the fold to keep you subscribed.
6 Confirm Cancellation
Follow the prompts. They might offer you a discount or a pause option. Ignore it and tap Cancel Subscription again until you see a confirmation screen.
How to Cancel Lola on Android
Android users also need to use the mobile web browser. The interface can be cluttered, so zoom in if you need to find the right link.
1 Navigate to the Website
Open Chrome or Firefox on your Android device and visit mylola.com.
2 Sign In
Tap the hamburger menu and hit Log In. Input your credentials. If the page loads slowly, try refreshing; mobile optimization can be hit or miss.
3 Find Your Plan
Go to the My Subscriptions section within your account dashboard. This lists your current tampon or pad deliveries.
4 Tap Edit Settings
Select Edit on the active subscription. You have to do this for every product line if you subscribe to multiple items.
5 Execute Cancellation
Scroll down to find the Cancel Subscription link. It is usually greyed out or smaller than the other buttons. Tap it.
6 Finalize the Process
Confirm your choice. Ensure you receive an email confirmation immediately, otherwise, the cancellation might not have stuck.
How to Cancel Lola on Desktop
Using a desktop is highly recommended. The 'Cancel' button is much harder to miss on a big screen compared to mobile.
1 Go to Lola Website
Open your browser and head to mylola.com. This is generally the easiest way to cancel since the layout is clearer.
2 Log In
Click Log In at the top right corner. Enter your details.
3 Manage Subscription
Click on My Subscriptions in the main dashboard view.
4 Click Edit
Select the Edit button under the subscription details. If you have multiple boxes, you must repeat this process for each one.
5 Click Cancel Subscription
Scroll to the bottom left or right of the management pane. Click the Cancel Subscription link.
6 Reject Offers and Confirm
They will likely ask why you are leaving or offer a pause. Click Proceed to Cancel or Cancel Anyway to finish the job.
Cancel by Email or Live Chat
If the website is glitching (which happens more than it should), you can try contacting support directly.
- Email: Send a request to [email protected]. Be explicit. Subject line: "CANCEL MY SUBSCRIPTION IMMEDIATELY." Include your full name and the email associated with the account.
- Response Time: They typically reply within 24 to 48 hours. If your renewal is tomorrow, do not rely on this method. You might get charged before they read it.
What is Lola Cancellation Policy
Lola requires you to cancel before your next order processes. Once an order is generated and you get that "Order Confirmed" email, it is too late. They do not offer refunds on processed orders, even if they haven't shipped yet. This is a huge point of contention on the Better Business Bureau, where users complain about being charged mere hours before trying to cancel. You must be proactive. If you cancel mid-cycle, you will not be charged again, but you will still receive (and pay for) any order already in the pipeline.
Before You Cancel Lola: What You Should Know
- Points Expiration: If you have accumulated rewards points, they usually vanish the moment you sever the subscription. Use them or lose them.
- Data Retention: Cancelling the sub does not delete your account. Your credit card info might stay on file. You should manually delete payment methods in the settings before leaving.
- Pause Option: They allow you to skip a month or pause. If you are just overstocked, this might be easier than a full cancel-and-resubscribe loop.
Having Trouble Cancelling Your Lola Subscription?
Stuck in a loop? Here are a few tricks that might help:
- Switch Devices: If the mobile site isn't loading the cancel button, log in from a laptop. The mobile overlay sometimes hides the footer links.
- Incognito Mode: Cookies can sometimes mess up the account dashboard. Try opening a private window.
- Check Third Parties: Did you sign up via a bundle or a third-party promo? You might need to cancel through that provider instead of the Lola site directly.
- Email Trail: If the button doesn't work, email them immediately to create a paper trail. This helps if you need to dispute the charge later.
Subscription Plans and Pricing (2025)
| Plan Type | Approx. Cost | Details |
|---|---|---|
| Tampon Subscription | ~$11 / box | 18 count box. Customizable absorbency. |
| Pads Subscription | ~$10 / box | 12 count box. Organic cotton topsheet. |
| Value Packs | ~$30 - $45 | Bulk bundles (3+ boxes). Saves slightly on per-box cost. |
| First Period Kit | ~$34 | One-time purchase usually, but check for auto-renew settings. |
How Pine AI Can Help You Cancel Your Lola Subscription
With subscription fatigue hitting an all-time high in 2025, getting rid of recurring charges like Lola is a smart financial move. Pine AI makes this effortless.
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Step 1: Let's get started to cancel Lola Simply tell us you want to end your Lola subscription. We will ask for a few basic account details to locate your membership.
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Step 2: Pine gets to work We navigate the confusing clicks, wait on hold, and handle the awkward conversations to ensure it is actually cancelled. We don't just suggest it; we finish it.
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Step 3: You're free from Lola The payments stop and you get your time back. No "retention offers," no run-around, just a confirmed "one-and-done" result.
Frequently Asked Questions about Lola
Can I unsubscribe from Lola anytime?
Can I get a refund from Lola if I forgot to cancel?
How do I know my Lola subscription is cancelled?
How long does it take for Lola to cancel?
What else should I know before I cancel my Lola subscription?
How do I raise a complaint to Lola?
How does Pine AI work with Lola to cancel my subscription?
