Trying to get in touch with Hims can feel like a hassle, especially when you're dealing with common frustrations like surprise billing disputes or trying to figure out how to cancel a subscription, which are frequent complaints seen on sites like the Better Business Bureau. It's not just you. Even with their memorable Snoop Dogg ads making men's wellness mainstream, navigating customer service can be tricky. The good news is you have options. You can reach them by phone at (800) 368-0078, email, live chat on their website, or even through their social media profiles on Instagram, Facebook, and X. For most account management, your best bet is to visit the official Hims site directly.
Different Ways to contact Hims
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone Support | (800) 368-0078 (5 AM - 8 PM PT, 7 days a week) | Urgent issues, billing disputes, prescription problems |
| [email protected] | Non-urgent questions, providing documentation | |
| Live Chat | Available on the Hims website (Hours may vary) | Quick questions, technical support, order status |
| Help Center | Self-service articles available 24/7 | Finding answers to common questions on your own |
Customer Support Channels
📞 Phone Support
Getting a human on the line is often the quickest way to solve a real problem. Just be prepared for a potential wait during peak times.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Customer Support | (800) 368-0078 | 5:00 AM - 8:00 PM PT, Daily |
📧 Email Support
Good for when you're not in a rush and need to send screenshots or documents. Not so great for anything urgent.
| Purpose | Email Address | Notes |
|---|---|---|
| General Inquiries | [email protected] | Expect a response within 1-2 business days. Sometimes longer. |
💬 Live Chat
Their live chat can be a bit hit or miss. It's great for simple questions, but for anything complex, you'll probably get transferred or told to call anyway.
- Where to access: Look for the chat bubble on the main Hims website or Help Center page.
- Steps to access: Click the chat icon, fill out your name and email, and state your issue.
- Types of problems it handles: Order status, basic account questions, website navigation.
- Escalation: The bot will try to answer first. You usually have to type 'speak to an agent' to get a real person.
📱 In-App Support
Contacting support through the app is basically a shortcut to their other channels. It's convenient since you're already logged in.
- Platform: Available on iOS and Android.
- Steps to contact: Open the app, navigate to your account section, and look for a 'Help' or 'Contact Us' option. This will typically open the live chat or provide the support email.
Estimated Response Times from Hims
| Method | Expected Wait Time |
|---|---|
| Phone | 5 - 30 minutes (Varies greatly by time of day) |
| 24 - 48 business hours | |
| Live Chat | 2 - 15 minutes for an agent to connect |
| In-App Support | Same as Live Chat or Email |
Tips to Reach Support Faster from Hims
- Call early: Try calling right when their lines open at 5 AM PT. Avoid lunchtime and late afternoons.
- Use specific keywords in chat: Type 'talk to a human' or 'live agent' to bypass the bot faster.
- Have your info ready: Don't make them wait while you search for your order number. More on this below.
- Be clear and concise: State your problem in the first sentence. For example, 'I need to report a billing error on my last order.'
- Check the Help Center first: For common stuff like password resets, the self-service portal is genuinely faster than a person.
Before You Call: What to Have Ready
Seriously, don't waste your own time. Before you even think about dialing, get these things ready. Trust me, the agent will ask for them, and it's so much less frustrating if you have them on hand.
- The email address you used to sign up. Not your work email, not your alternate email, the one tied to your Hims account.
- Your full name and date of birth. They use this for verification.
- Your order number or subscription ID. This is crucial for any questions about a specific shipment or charge.
- A brief, calm summary of your issue. Knowing what you need to say helps you stay on track and get a resolution faster.
Where to Quickly Solve Problems with Hims
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A billing error or unexpected charge | Phone Support at (800) 368-0078 | Phone agents seem to have the most authority to process refunds or credits on the spot. Have the charge date and amount ready. |
| Your shipment is delayed or lost | Live Chat | It's faster for getting a quick tracking update or seeing if a replacement can be sent. |
| You need to update your prescription or medical info | Phone Support | This is sensitive information. It's best handled over the phone to ensure accuracy and privacy. |
| The website or app is glitching | Live Chat or Email | Use email if you need to send screenshots of the error. It helps their tech team see what's actually happening. |
| You want to cancel your subscription | Your Account Dashboard (Self-Service) | This is way faster than contacting a human. Just log in and navigate to your subscriptions page. |
Additional Helpful Links for Hims
How Pine AI Can Help You Save Time Contacting Hims
Tired of waiting on hold or navigating confusing websites? Let Pine AI handle it. We can contact Hims on your behalf to cancel subscriptions, dispute charges, or manage your account. Skip the frustration and let our smart technology do the work. It's fast, secure, and designed to save you time and headaches.
Frequently Asked Questions about Hims
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Why was my prescription refill delayed and who do I talk to?
Ethan Davis
Senior Fitness and Wellness Editor
Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.
