Trying to get in touch with Hims can feel like a hassle, especially when you're dealing with common frustrations like surprise billing disputes or trying to figure out how to cancel a subscription, which are frequent complaints seen on sites like the Better Business Bureau. It's not just you. Even with their memorable Snoop Dogg ads making men's wellness mainstream, navigating customer service can be tricky. The good news is you have options. You can reach them by phone at (800) 368-0078, email, live chat on their website, or even through their social media profiles on Instagram, Facebook, and X. For most account management, your best bet is to visit the official Hims site directly.
Different Ways to Contact Hims
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | (800) 368-0078 (Available 5 AM - 8 PM PT, 7 days a week) | Urgent issues, billing disputes, complex problems. |
| Live Chat | Via the Hims website (Available 5 AM - 8 PM PT, 7 days a week) | Quick questions, order status, technical support. |
| [email protected] | Non-urgent issues, providing documentation or screenshots. | |
| Social Media | @Hims on X (Twitter), @Hims on Instagram | Public complaints, getting a company's attention. |
Customer Support Channels
a. 📞 Phone Support
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Support | (800) 368-0078 | 5 AM - 8 PM (PT) |
b. 📧 Email Support
| Purpose | Notes | |
|---|---|---|
| General Support | [email protected] | Avg. response: 24-48 business hours |
c. 💬 Live Chat or Website Bot
To access the live chat, visit the Hims website and look for the chat icon, usually in the bottom-right corner of the screen. It starts with a bot to handle simple questions like order tracking but can escalate you to a human agent during support hours for more complex problems.
d. 📱 In-App Support
The Hims app, available on both iOS and Android, offers support features. To use it, download the app, log in to your account, navigate to your profile or account settings, and look for a 'Help' or 'Contact Us' section. This often connects you to the same resources as the website, like chat and email.
⏱️ Estimated Response Times from Hims
| Method | Expected Wait Time |
|---|---|
| Phone | 5-15 minutes (can be longer during peak hours) |
| 24-48 business hours | |
| Chat | Under 5 minutes |
| App | Varies (similar to chat or email) |
🔍 Tips to Reach Support Faster from Hims
- Call early or late: Try calling right when they open at 5 AM PT or in the last hour before they close at 8 PM PT to avoid the midday rush.
- Use Live Chat: For simple questions, live chat is almost always faster than waiting on hold on the phone.
- Have your info ready: Don't waste time. Have your account email and order details handy before you contact them.
Before You Call: What to Have Ready
Look, don't get stuck on hold just to be told you need to find your information. Before you even dial, make sure you have your full name and the email address associated with your Hims account handy. Trust me, it's the first thing they will ask for. If you're calling about a specific order, have the order number ready. For billing questions, knowing the date and amount of the charge will save you a massive headache.
Where to Quickly Solve Problems with Hims
Here's a quick guide to getting the right help for the most common Hims issues.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Cancelling a Subscription | Your Online Account Portal | This is much faster than calling. Log in, go to 'Account', then 'Subscriptions', and find the cancel option. Do it at least 48 hours before your next renewal to be safe. |
| A Billing Error or Surprise Charge | Phone Support ((800) 368-0078) | Phone agents have the most power to review charges and issue refunds immediately. Have the charge date and amount from your bank statement ready. |
| Checking Order or Shipping Status | Live Chat or Your Account Portal | The portal has your tracking number. Use the live chat if the tracking hasn't updated in a few days or seems stuck. |
| A Technical Glitch on the Website/App | Email Support ([email protected]) | It's easier to explain a technical problem in writing. You can also attach screenshots of the error, which helps them solve it way faster. |
Additional Helpful Links for Hims
For additional resources, check out these official links:
- Hims Help Center
- Log In to Your Hims Account
- Track Your Order (Requires login)
- Download the Hims App
Frequently Asked Questions about Hims Customer Service
What's the fastest way to contact Hims?
How do I file a complaint about Hims?
Where can I find my account detail number for Hims?
How long does it take for Hims to get back to me?
What's the quickest way to cancel a subscription with Hims?
My Hims issue isn't getting resolved. What now?
Can I pause my Hims subscription instead of cancelling?
Ethan Davis
Senior Fitness and Wellness Editor
Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.
