Hims has built a loyal following for its telehealth subscriptions covering hair loss, ED, skincare, and mental health, but getting help when something goes wrong is a different story. Billing disputes and subscription cancellation problems are the top complaints logged across review platforms, and Hims has accumulated over 900 complaints on the BBB in the last three years. Trustpilot shows roughly 3,200 reviews at a 2.8-star average, and PissedConsumer users rate their customer service experience at around 1.8 out of 5. Contact options include phone, live chat, email, in-app support, and social media. Even as Hims expanded its GLP-1 weight loss offerings in 2025 amid widespread cultural buzz, customer service frustrations kept piling up. Visit Hims at https://www.forhims.com.
Best Ways to Contact Hims
Here is a quick-reference table of every verified contact channel Hims offers. Use this to pick the right path before you waste time on the wrong one.
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | 1-800-368-4467, Monday–Friday 9 AM–5 PM ET | Urgent issues, billing disputes, escalations |
| Live Chat | forhims.com/contact, Monday–Friday 9 AM–5 PM ET | Quick questions, technical support |
| support@forhims.com, response within 1–3 business days | Non-urgent issues, formal complaints | |
| Social Media | @hims on Twitter/X, @hims on Instagram | Public complaints, quick acknowledgment |
| Help Center | help.forhims.com | Self-service, FAQs, account management |
Note: Phone and live chat hours are limited to weekdays. If you contact Hims on a weekend, expect a delayed response until Monday morning.
Contact Channels in Detail
Each channel below is verified. Follow the steps for the fastest path to a real resolution.
1 📞 Hims Phone Support
| Department | Phone Number | Hours (ET) |
|---|---|---|
| Main Support | 1-800-368-4467 | Mon–Fri, 9 AM–5 PM |
| Billing | 1-800-368-4467 (same line, billing prompt) | Mon–Fri, 9 AM–5 PM |
Call flow tips:
- When the automated menu picks up, say "billing" or "cancel" clearly. These keywords tend to route faster than pressing numbers.
- Ask for a human agent within the first 30 seconds. Say: "I need to speak with a customer service representative."
- Hold times are reportedly shortest between 9 AM and 10 AM ET on Tuesdays and Wednesdays, based on user reports on Reddit and Trustpilot.
- If you are placed on hold for more than 15 minutes, hang up and try live chat. Multiple users report chat resolves billing issues just as effectively.
2 📧 Hims Email Support
| Purpose | Email Address | Average Response Time |
|---|---|---|
| General Inquiries | support@forhims.com | 1–3 business days |
| Billing or Disputes | support@forhims.com | 1–3 business days |
Tips for a faster email response:
- Subject line format that works: "Account Issue [Your Full Name] [Order Number]" gets routed faster than vague subjects like "Help."
- In the body, include: your registered email address, the date of the charge or issue, the dollar amount if billing-related, and a one-sentence description of what you need.
- Known delay pattern: emails sent Friday afternoon often do not receive a first response until Tuesday. Send Monday through Wednesday for the fastest turnaround.
- If you do not hear back within 3 business days, reply to your original thread rather than sending a new email. This keeps your ticket in one place.
3 💬 Hims Live Chat or Website Bot
- Where to access: https://help.forhims.com or via the chat icon on forhims.com
- Steps to start a chat:
- Go to help.forhims.com
- Click the chat bubble in the bottom-right corner
- Select your issue category from the menu
- Type a brief description of your problem
- If the bot cannot resolve it, type "agent" or "speak to a person" to request escalation
- Issue types it handles: order status, subscription changes, billing questions, product questions, account access
- Escalation: The bot does escalate to a live agent during business hours (Mon–Fri, 9 AM–5 PM ET). Outside those hours, it logs your request for a callback or email follow-up. Multiple users on Trustpilot note the bot loops on password reset prompts even when already logged in, so skip that option if it appears and type your issue manually.
4 📱 Hims In-App Support
- Available on: iOS and Android
- Steps to access support through the app:
- Open the Hims app and log in
- Tap the profile icon in the bottom-right corner
- Scroll down and tap "Help" or "Support"
- Choose your issue category
- Select "Chat with us" or "Send a message"
- What can be resolved in-app: subscription pauses, order tracking, messaging your provider, updating payment info, and general account questions
- What requires a phone call: formal billing disputes involving refunds over $50, account closures, and escalated complaints. In-app support is best for routine account management, not complex issues.
Estimated Response Times from Hims
| Contact Method | Expected Wait Time |
|---|---|
| Phone | 10–25 minutes on hold during peak hours |
| 1–3 business days | |
| Live Chat | 5–15 minutes for bot; up to 20 minutes for a live agent |
| In-App | Same as live chat during business hours; next-day outside hours |
The busiest times to avoid are Monday mornings between 9 AM and 11 AM ET and any day following a weekend or federal holiday. Those windows see the highest call and chat volume. Tuesday and Wednesday mid-morning are consistently reported as the fastest times to get through. One pattern worth knowing: the live chat bot has a habit of cycling users through FAQ links before offering a human agent. If that happens, type the word "agent" directly into the chat box rather than clicking the suggested links.
Before You Call: What to Have Ready
Do not sit on hold unprepared. Hims agents will ask for this information within the first 60 seconds, and fumbling for it just adds time to an already frustrating call.
- Your registered email address. This is how they pull up your account. If you signed up with a work email you barely check, find it before you dial.
- Your most recent order number or transaction date. Log into your account at forhims.com or check your inbox for a confirmation email. Having the exact charge date and dollar amount speeds up any billing conversation significantly.
- The last four digits of the card on file. Billing agents will verify your identity this way. It is faster than answering security questions.
- A clear, one-sentence description of your issue. Agents handle dozens of calls a day. The clearer you are upfront, the faster they can route you to the right resolution. "I was charged $75 on March 10th for a subscription I cancelled in February" is better than "I have a billing problem."
- A pen or somewhere to take notes. Get the agent's name and a case or ticket number before you hang up. If the issue is not resolved and you need to call back, that reference number is your best friend.
Tips to Reach Hims Support Faster
These are based on real patterns pulled from Reddit threads, Trustpilot reviews, and BBB complaint responses.
- Call Tuesday or Wednesday between 9 AM and 10 AM ET. This is consistently the lowest-volume window. Monday mornings and post-holiday Tuesdays are the worst.
- Use live chat for subscription changes. Multiple users report that chat agents can pause or cancel subscriptions faster than phone agents, who sometimes transfer you to a retention team first.
- Say "cancel" early in the phone menu. This keyword tends to skip two or three menu layers and routes you to a live agent faster than navigating the full automated tree.
- Use desktop for live chat, not mobile browser. A few users on Reddit note the chat widget does not load reliably on mobile browsers. Use the app for in-app support or a desktop browser for the website chat.
- Ask for a supervisor if your issue involves a refund over $50. Front-line agents have limited refund authority. Politely asking for a supervisor or escalation team at the start of a billing dispute saves a second call.
- Screenshot everything before you call. If you have a billing error or a charge you did not authorize, screenshot your account page and your bank statement before contacting support. Agents cannot see your bank records, and having the exact figures ready prevents back-and-forth.
Where to Quickly Solve Common Hims Problems
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A billing error or unexpected charge | Phone support | Have the charge date and dollar amount ready. Phone agents have the most authority to issue credits or refunds. |
| Technical glitch or error message in the app | Live chat | Faster than phone. You can describe the error in detail without being put on hold. |
| Can't log in or need a password reset | Help Center (self-service) | Try help.forhims.com first. Only escalate to chat or phone if the automated reset fails after two attempts. |
| Filing a formal complaint | Phone (ask for a supervisor) | A phone call with a case number creates a clearer record and a better shot at escalation than email alone. |
| Subscription cancellation | Live chat or in-app | Chat agents can process cancellations quickly. In-app is also reliable for this. Avoid email for cancellations since delays can result in another billing cycle. |
| Delayed or missing shipment | Phone or live chat | Have your order number ready. Phone agents can initiate a replacement or refund faster than email for shipping issues. |
Additional Helpful Links for Hims
All links below have been verified as live and accurate.
- Help Center: https://help.forhims.com
- Start Live Chat: https://help.forhims.com (chat icon, bottom-right)
- Billing Portal: https://www.forhims.com/account/billing
- Report Fraud or Phishing: support@forhims.com (subject line: "Fraud Report")
- Download the App (iOS): https://apps.apple.com/us/app/hims-hers-health-wellness/id1200014802
- Download the App (Android): https://play.google.com/store/apps/details?id=com.hims.hims
- How to cancel Hims: How to cancel Hims
How Pine AI Can Help You Contact Hims
Hims customer service complaints have spiked noticeably over the past year, with subscription billing errors and cancellation runarounds topping the list on both Trustpilot and the BBB. If you have been bounced between a chatbot and a hold queue without a real answer, you are not alone.
Pine handles it for you. The average person spends 240 minutes navigating phone trees and waiting on hold for issues like this. Pine cuts that to almost nothing.
Step 1: Tell us your issue. Describe what went wrong with your Hims account. We will ask for a few account details to get started.
Step 2: Pine gets to work. We navigate the menus, wait on hold, and handle the back-and-forth with Hims directly. We do not just start the process. We finish it.
Step 3: Your issue is resolved. You get a confirmed result, whether that is a refund, a cancellation, or a corrected charge. No retention offers, no runaround, no second call needed.
Frequently Asked Questions about Hims
