Elysium Health, founded in 2014, sells dietary supplements aimed at improving long-term health by focusing on the cellular level. Maybe you signed up after hearing about the whole biohacking trend, with tech millionaires trying to reverse their age. It's a wild concept. But if the supplements aren't for you or the cost is adding up, canceling is the next step. With subscriptions ranging from $40 to $100, you can save up to $600 a year by canceling an unused plan. This guide covers how to cancel your subscription through their website, which you can access on a desktop or mobile browser.
How to Cancel Elysium Health Subscription on Desktop
Canceling your Elysium Health subscription happens on their website. It's not super difficult, but they definitely make you click through a few screens hoping you'll change your mind. Honestly, I found it works best on a desktop computer since the mobile site can be a bit clunky for account management.
1 Log In to Your Account
Head over to the Elysium Health website and find the little person icon, usually at the top right. Click it to sign in with your email and password. If you can't remember your password, the 'Forgot Password' link is right there for you.
2 Navigate to 'My Subscriptions'
Once you're logged in, you need to get to your account dashboard. Click on 'My Account'. From there, look for a tab or a link that says 'My Subscriptions' and click it.
3 Select the Subscription to Manage
You'll see a list of your active subscriptions, like Basis or Matter. Find the specific one you want to stop and click the 'Manage Subscription' button next to it.
4 Find and Click 'Cancel Subscription'
This is the part where they try to keep you. You'll have to scroll past options to change your shipment date or product frequency. Keep looking until you find the 'Cancel Subscription' link. It's usually at the bottom and not very prominent.
5 Confirm You Want to Cancel
Of course, they'll ask why you're leaving and might even flash a discount offer to tempt you. You have to ignore that and confirm your cancellation. Keep clicking until a final confirmation message appears on the screen.
6 Check for the Confirmation Email
You should get a confirmation email almost right away. If it's not in your inbox within an hour, check your spam folder. If there's still no email, I'd log back in just to see if the subscription status says 'Cancelled'. Better to be safe than to get another charge.
Cancel Elysium Health Subscription with email
You can email their customer care team at care@elysiumhealth.com. This is a good way to have a written record of your request. Expect a response within one or two business days. Make your subject line clear, something like 'Subscription Cancellation Request' works well.
Cancel Elysium Health Subscription with phone
If you'd rather talk to a person, you can call them at (888) 220-6438. Their team is available Monday through Friday, from 9 AM to 5 PM Eastern Time. Have your account info ready. A user on a forum mentioned, 'I had to be really firm. The rep tried to offer me a discount for 10 minutes before finally processing the cancellation.' So, be prepared to be direct.
Before you finalize the cancellation, here are a couple of things to know. Elysium Health will not refund you for orders that have already been processed or shipped, so timing is critical. Also, if you're just overloaded with supplements, you can usually skip a shipment or change the delivery date in your account settings. That might be a better move than canceling outright. Your account data will remain unless you contact them to request its deletion.
Elysium Health Plans and Pricing 2025
| Plan | Monthly Price (Approx.) | Details |
|---|---|---|
| Basis | $50 | The company's main NAD+ supplement. It's designed to support cellular health and energy levels. This is the standard monthly plan. |
| Matter | $60 | A supplement focused on long-term brain health. It's often taken together with Basis for a combined effect. |
| Signal | $45 | This one targets metabolic health. It aims to help with managing blood sugar and improving metabolism with age. |
| Basis + Matter Bundle | $100 | A discounted bundle for taking both products. This is a popular choice for users who are committed to the routine. |
Frequently Asked Questions about Elysium Health
Can I unsubscribe from Elysium Health anytime?
Can I get a refund from Elysium Health if I forgot to cancel?
How do I know my Elysium Health subscription is cancelled?
How long does it take for Elysium Health to cancel?
What else should I know before I cancel my Elysium Health subscription?
How do I raise a complaint to Elysium Health?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
