Trying to get in touch with Elysium Health? You're not alone. With everyone from Netflix's 'Blue Zones' documentary to biohacking influencers talking about longevity, it's no wonder people are trying new supplements. But then you run into an issue. Based on chatter online from places like the Better Business Bureau, it seems common problems include sorting out billing disputes or trying to cancel a subscription that keeps renewing. Getting help shouldn't be a headache. You can contact them by phone at (888) 220-6436, email at support@elysiumhealth.com, or through their social media channels. For general info, you can always visit Elysium Health's official site.
Different Ways to Contact Elysium Health
Not sure which contact method is right for your problem? Here’s a quick breakdown to save you some time and hopefully, some frustration.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | (888) 220-6436 M-F, 9 AM–5 PM (ET) |
Urgent issues, canceling a subscription, billing disputes. |
| support@elysiumhealth.com | Non-urgent questions, creating a paper trail for your complaint. | |
| Website Form | Available on their 'Contact Us' page | General inquiries when you don't need an immediate response. |
| Social Media | Facebook, Instagram, X (Twitter) | Public complaints or getting general brand attention. Not great for account-specific issues. |
Customer Support Channels
Here are the specific details for each support channel Elysium Health offers.
a. 📞 Phone Support
This is often the most direct way to get a resolution, especially for money-related issues.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Customer Support | (888) 220-6436 | 9 AM – 5 PM (ET) |
b. 📧 Email Support
Good for when you want a written record of your conversation. Just be prepared to wait a bit.
| Purpose | Notes | |
|---|---|---|
| General Support | support@elysiumhealth.com | Average response time is 1–2 business days. |
c. 💬 Live Chat or Website Bot
Elysium Health does not currently offer a live chat feature on their website. Your best bet for web-based contact is the email form on their 'Contact Us' page. It functions like sending an email directly.
d. 📱 In-App Support
There is no mobile app for managing your Elysium Health account, so in-app support is not an available option.
⏱️ Estimated Response Times from Elysium Health
Knowing how long you might have to wait can manage expectations. Here's a realistic look.
| Method | Expected Wait Time |
|---|---|
| Phone | 5–20 minutes on hold, depending on the time of day. |
| 1–2 business days. | |
| Website Form | 1–2 business days. |
| Social Media | Highly variable, could be hours or days. Not reliable for support. |
🔍 Tips to Reach Support Faster from Elysium Health
Want to get to the front of the line? Here are a few tips that actually work.
- Call them right when they open at 9 AM Eastern Time. You'll likely beat the afternoon rush.
- Avoid calling on a Monday, as that's usually the busiest day for customer service teams.
- For simple questions, check their online Help Center first. It might save you a call.
- Have all your account information ready before you dial.
Before You Call: What to Have Ready
Don't waste your time. Before you call or email, make sure you have your information handy. Trust me, they will ask for it, and it's so annoying to have to search for it while you're on the phone.
- The email you signed up with: This is the main way they identify your account.
- Your most recent order number: If you have a question about a specific shipment or charge, this is essential.
- Your full name and shipping address: They'll use this to verify it's really you.
Where to Quickly Solve Problems with Elysium Health
Different problems are best handled by different channels. Here’s a cheat sheet based on what other customers have said online.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Canceling a Subscription | Phone Support at (888) 220-6436 | This is the number one complaint online. Calling is the most direct way to confirm cancellation and prevent the next charge. Ask for a confirmation email before you hang up. |
| A Billing Error or Unexpected Charge | Phone Support | Phone agents seem to have the most power to address billing issues immediately. Have the date and amount of the charge ready. |
| Questions About Product Ingredients | Help Center & Email | The Help Center is full of scientific details. If you can't find your answer there, email support. This isn't an urgent issue, so email works fine. |
| A Late or Missing Shipment | Phone or Email | Have your order number and tracking information (if you have it) ready. Email creates a good paper trail if the issue isn't resolved quickly. |
Additional Helpful Links for Elysium Health
For additional resources, check out the following official links from the Elysium Health website.
Frequently Asked Questions about Elysium Health Customer Service
What's the fastest way to contact Elysium Health?
How do I file a complaint about Elysium Health?
Where can I find my account detail number for Elysium Health?
How long does it take for Elysium Health to get back to me?
What's the quickest way to cancel a subscription with Elysium Health?
How do I raise a complaint to Elysium Health?
Can I return an opened bottle of Basis for a refund?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
