Dollar Shave Club kicked off in 2011, completely changing the game for buying razors and grooming supplies with its direct-to-your-door subscription model. Remember that viral video from 2012 where the founder said their blades were 'f***ing great'? It created the playbook for so many brands. But maybe the cabinet is full, or you're just tired of another recurring charge. With subscription prices ranging from $20 to $70 a box, you could save up to $500 a year by cancelling. This guide covers how to cancel on Desktop and Mobile Web.
How to Cancel Dollar Shave Club Subscription on Desktop / Mobile Web
Cancelling your Dollar Shave Club subscription is mainly done through their website. The process is the same whether you're on a computer or just using the browser on your phone. They make you jump through a few hoops, but it's manageable if you know where to look.
1 Log In to Your Account
First, head over to the Dollar Shave Club website and get signed in. This is a mandatory first step, so if you've forgotten your password, you'll need to go through the reset process before you can do anything else.
2 Navigate to Membership Settings
Once you're logged in, find your account section. It's usually in the top-right corner under your name or a profile icon. From the dropdown menu, click on 'Membership Settings' to get to the right page.
3 Find the 'Cancel Membership' Link
Here's where they try to hide it. Scroll down the page, past all the details about your next box and shipping info. You're looking for a small text link at the bottom that says 'Cancel Membership'. It's designed to be missed, so look carefully.
4 Complete the Exit Survey
Of course, they're going to ask you why you're leaving. You'll have to click through a short survey. They will almost certainly offer you a discount or a special deal to convince you to stay. If you're determined to cancel, just ignore these offers and proceed.
5 Confirm the Cancellation
This is the most important step. After the survey, you must click the final 'Confirm Cancellation' button. Don't just close the browser tab. Wait for a confirmation message on the screen. Honestly, I had to refresh the page before it showed as cancelled, so make sure you see it in writing.
Cancel Dollar Shave Club Subscription with Live Chat
If the website isn't working or you're stuck in a loop, you can try their Live Chat. Go to the Help Center on their site and look for the chat icon. It's typically available during standard business hours, but be prepared for a potential wait to connect with a real person.
Cancel Dollar Shave Club Subscription with Email / Contact Form
For a less direct approach, you can submit a request through their contact form, which is found in the Help Center. This is basically like sending an email. You can expect a response within 1-2 business days. Make sure to include your full name and account email to avoid back-and-forth.
Dollar Shave Club won't delete your account data right away; you'll just stop getting shipments. Don't expect a refund if you cancel after your monthly box has been processed or shipped, that charge is final. They will, however, probably offer you a discount or the option to just skip your next box instead of fully cancelling, which can be a decent alternative if you're just overstocked on razors.
Dollar Shave Club Plans and Pricing 2025
| Plan Type | Price | Details |
|---|---|---|
| Starter Set | ~$5.00 - $10.00 | A one-time trial kit. Usually includes a handle and some cartridges. This is how they get you hooked. |
| Restock Box | $20.00 - $70.00+ (Varies) | This is the main subscription. The price totally depends on what you put in your box. You can add blades, shave cream, body wash, and more. It ships every 1, 2, or 3 months. |
Frequently Asked Questions about Dollar Shave Club
Can I unsubscribe from Dollar Shave Club anytime?
Can I get a refund from Dollar Shave Club if I forgot to cancel?
How do I know my Dollar Shave Club subscription is cancelled?
How long does it take for Dollar Shave Club to cancel?
What else should I know before I cancel my Dollar Shave Club subscription?
How do I raise a complaint to Dollar Shave Club?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
