Trying to get in touch with Dollar Shave Club? It can feel like a bit of a runaround sometimes. Whether you're dealing with common frustrations like billing disputes or just trying to figure out how to cancel a subscription, which many users on Trustpilot seem to struggle with, getting a straight answer is key. You can try reaching them via their website's contact form, live chat, or even social media like Facebook and Twitter. This guide will break down the best ways to contact them. It's a far cry from the simple, direct message of their classic viral video, but we'll help you navigate it. For official information, you can always visit Dollar Shave Club at https://www.dollarshaveclub.com.
Different Ways to Contact Dollar Shave Club
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| 💬 Live Chat / Bot | Accessible via the Help Center on their website. Availability can vary, but typically during business hours. | Quick questions, order status, simple account changes. |
| 📧 Email / Contact Form | Submit a request through their official Help Center. This is their primary support channel. | Detailed issues, billing disputes, product problems (attach photos). |
| 📞 Phone | (310) 975-8528. Note: This number is often cited but can be hard to get through to a live person. | Urgent or complex issues that require a direct conversation. |
| 📱 Social Media | Twitter (X): @AskDSC, Facebook: /DollarShaveClub | Public complaints, getting a faster initial response. |
Customer Support Channels
a. 📞 Phone Support
While Dollar Shave Club heavily pushes users toward digital support, a phone number is available for more direct contact.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Support | (310) 975-8528 | Typically Mon-Fri, 9 AM - 5 PM (PT) (unconfirmed) |
b. 📧 Email Support
This is the most reliable, albeit slower, method to get a documented response from their team.
| Purpose | Notes | |
|---|---|---|
| General Support | Via Official Contact Form | This is the main channel. Expect a response within 1–2 business days. |
c. 💬 Live Chat or Website Bot
For quick questions, the chat feature on their website is your best bet.
- Where to access: Look for the chat bubble or "Help" button on the bottom right of the Dollar Shave Club website, especially on the Help Center page.
- Steps to access: Navigate to the Help Center, and the chat option should appear.
- Types of problems it handles: It's great for simple things like tracking an order, asking about a product, or basic account questions.
- Escalation: The bot will first try to answer your question with help articles. If it can't, it should give you an option to connect with a live agent during business hours.
d. 📱 In-App Support
If you use the Dollar Shave Club app, you can sometimes find support options there.
- Platform: iOS and Android.
- Steps to contact: Open the app, go to your Account or Profile section, and look for a "Help," "Support," or "Contact Us" link. This will likely redirect you to the mobile version of their help center or contact form.
Estimated Response Times from Dollar Shave Club
| Method | Expected Wait Time |
|---|---|
| Phone | 5-20 minutes (if you get through) |
| 24-48 business hours | |
| Chat | 2-15 minutes |
| App | Same as Email/Chat |
Tips to Reach Support Faster from Dollar Shave Club
- Try Chat First: For simple issues, the live chat is almost always faster than email.
- Call During Off-Peak Hours: If you must call, try right when they open or mid-afternoon (e.g., 2-4 PM PT) to avoid the lunch rush.
- Be Prepared: Don't waste your own time. Have all your information ready before you make contact.
Before You Call: What to Have Ready
Seriously, don't make them wait while you search for your details. Before you even think about typing or dialing, have your account email address and your order number if it's about a specific shipment handy. Trust me, they will ask for it. If it's a billing issue, also have the name and last four digits of the credit card on file ready to go.
Where to Quickly Solve Problems with Dollar Shave Club
Here’s a quick cheat sheet for getting the right help without the runaround.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| An unexpected billing charge | Phone Support or Email Form | The phone is better for immediate action. With email, be very specific about the charge date and amount in your first message. |
| You want to cancel your subscription | Website Self-Service | This is much faster than contacting a human. Log in, find 'Membership Settings,' and click through until you get a confirmation email. Some users report it's tricky, so make sure it's confirmed. |
| A product arrived damaged | Email / Contact Form | It's the best way to create a paper trail. Attach a photo of the damaged item right away to speed up the process. |
| Filing a formal complaint | Phone Support (Ask for a Supervisor) | A direct call is harder to ignore than an email. If the first agent isn't helping, politely ask to escalate the issue. |
Additional Helpful Links for Dollar Shave Club
For additional resources, check out the following links:
Frequently Asked Questions about Dollar Shave Club Customer Service
What's the fastest way to contact Dollar Shave Club?
How do I file a complaint about Dollar Shave Club?
Where can I find my account detail number for Dollar Shave Club?
How long does it take for Dollar Shave Club to get back to me?
What's the quickest way to cancel a subscription with Dollar Shave Club?
My razor handle broke. How do I get a replacement?
Can I skip a shipment instead of canceling?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
