Trying to get in touch with Crepe Erase? You're not alone. Whether you're dealing with common frustrations like billing disputes or just trying to figure out how to cancel a subscription, which many people on the Better Business Bureau site seem to struggle with, getting a clear answer can be a pain. You can generally contact them via their phone number or a contact form on their official website. Honestly, the brand has been around longer than most TikTok trends, a true survivor from the golden age of infomercials. To get started, you can always visit Crepe Erase at www.crepeerase.com, but for direct support, we've gathered the details you'll need below.
Different Ways to contact Crepe Erase
| Contact Method | Details & Availability | Best For |
|---|---|---|
| Phone | 1-888-708-2042 (24/7) | Urgent issues, cancellations, returns |
| Website Form | Contact Us Page | Non-urgent questions, order inquiries |
| Crepe Erase, P.O. Box 5035, Roanoke, VA 24012 | Formal correspondence, written complaints |
Customer Support Channels
📞 Phone Support
Getting someone on the phone is usually the most direct way to solve a problem with Crepe Erase, especially for anything money-related.
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Customer Service | 1-888-708-2042 | 24 hours a day, 7 days a week (ET) |
💻 Website Contact Form
This is basically their version of email support. It's decent for questions that don't need an immediate answer.
- Where to access: You can find the form on the official Crepe Erase Contact Us page.
- Steps to access: Navigate to the page, fill in your name, email, and message, then hit submit.
- Types of problems it handles: Good for general questions about products, order status inquiries, or providing feedback.
- Does it escalate to humans? Yes, all submissions are reviewed by the customer service team. It just takes a day or two.
Estimated Response Times from Crepe Erase
| Method | Expected Wait Time |
|---|---|
| Phone | 1-15 minutes (depending on call volume) |
| Website Form | 24-48 business hours |
| 7-10 business days (plus transit time) |
Tips to Reach Support Faster from Crepe Erase
- Call during off-peak hours. Try calling late at night or early in the morning (like 6 AM ET) to avoid the midday rush. Since they're 24/7, you have options.
- Be direct with your request. Use keywords like "cancel subscription" or "return authorization" right away to get routed to the right agent.
- Use the website form for simple questions. If you just want to know about an ingredient, use the form. It keeps the phone lines free for people with urgent billing issues.
- Have your info ready. Don't make them wait while you search for your order number. It just slows everything down for everyone.
Before You Call: What to Have Ready
Seriously, don't waste your own time. Before you even dial the number, get your stuff together. They are definitely going to ask for it.
- Your Order or Account Number: This is the most important piece of info. It's usually in your confirmation email or on the packing slip.
- Full Name and Address: The one you used for shipping. They'll use this to verify it's you.
- Email Address on File: The email you used when you placed the order.
- The Last 4 Digits of Your Credit Card: They often ask for this to confirm your identity before discussing billing or making changes to an account.
Where to Quickly Solve Problems with Crepe Erase
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Canceling Your Subscription | Phone Support (1-888-708-2042) | Be firm. State clearly you want to cancel all future shipments. Ask for a confirmation number before you hang up. |
| Requesting a Return | Phone Support (1-888-708-2042) | You need to call to get a Return Authorization Number. Without it, your return won't be processed. |
| A Question About a Product | Website Contact Form | This is a low-priority issue, so email is fine. You'll get a detailed response without waiting on hold. |
| Filing a Formal Complaint | Phone Support (Ask for a Supervisor) | A phone call creates a clear record of your attempt to resolve the issue. The first agent might not be able to help, so you have to ask to escalate. |
Additional Helpful Links for Crepe Erase
How Pine AI Can Help You Save Time Contacting Crepe Erase
Tired of waiting on hold or trying to navigate confusing websites? Let Pine AI handle it. We can cancel your Crepe Erase subscription quickly and securely. No more phone calls or follow-up emails. Just connect your account, and we'll take care of the rest, saving you time and frustration.
Frequently Asked Questions about Crepe Erase
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Why did I get charged again? I thought I only bought it once.
Ethan Davis
Senior Fitness and Wellness Editor
Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.
