Trying to get in touch with Crepe Erase? You're not alone. Whether you're dealing with common frustrations like billing disputes or just trying to figure out how to cancel a subscription, which many people on the Better Business Bureau site seem to struggle with, getting a clear answer can be a pain. You can generally contact them via their phone number or a contact form on their official website. Honestly, the brand has been around longer than most TikTok trends, a true survivor from the golden age of infomercials. To get started, you can always visit Crepe Erase at www.crepeerase.com, but for direct support, we've gathered the details you'll need below.
Different Ways to Contact Crepe Erase
Navigating customer service can be a hassle. Here’s a quick breakdown of the best ways to reach out to Crepe Erase depending on your issue.
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | 1-888-708-2042 Mon-Fri: 6am-6pm PST Sat-Sun: 6am-4pm PST |
Urgent issues, billing disputes, and canceling subscriptions. |
| Website Form | Accessed via their 'Contact Us' page | Non-urgent questions, providing feedback, or when you need a written record. |
| Live Chat | Automated bot on the website | Answering basic FAQs about products or order status. |
Customer Support Channels
Here are the specific details for each support channel Crepe Erase offers.
a. 📞 Phone Support
This is the most direct way to get help, especially for complex issues.
| Department | Phone Number | Hours (PST) |
|---|---|---|
| Main Customer Support | 1-888-708-2042 | Mon-Fri: 6am-6pm, Sat-Sun: 6am-4pm |
b. 📧 Email Support
Crepe Erase uses a contact form on their website instead of a direct email address. You fill out the form, and they email you back.
| Purpose | Access | Notes |
|---|---|---|
| General Inquiries | Contact Us Form | Expect a response within 1-2 business days. Good for non-urgent matters. |
c. 💬 Live Chat or Website Bot
The chat feature on their site is primarily an automated bot. It's useful for quick questions but limited for complex problems.
- Where to access: Look for the chat bubble icon in the bottom corner of the Crepe Erase website.
- Types of problems it handles: It's programmed to answer frequently asked questions about products, shipping, and returns.
- Escalation: The bot does not typically escalate to a live human agent. It will likely direct you to call support for complex issues.
⏱️ Estimated Response Times from Crepe Erase
| Method | Expected Wait Time |
|---|---|
| Phone | 5-20 minute hold time, depending on call volume |
| Email (via Form) | 24-48 business hours |
| Chat | Instant (Bot response) |
🔍 Tips to Reach Support Faster from Crepe Erase
- Call during off-peak hours: Try calling mid-week in the morning (PST) to avoid the longest wait times.
- Check the FAQ first: Their website has a decent FAQ section that might answer your question without you needing to contact anyone.
- Have your info ready: Don't waste time. Have your account and order details on hand before you call or email.
Before You Call: What to Have Ready
Don't waste your time on hold. Before you even think about dialing, make sure you have your full name and the email you signed up with handy. If it's about a specific purchase, find your order number from your confirmation email. Trust me, the support agent will ask for it, and having it ready makes everything go smoother.
Where to Quickly Solve Problems with Crepe Erase
Here’s a cheat sheet for getting the right help for the most common problems.
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error or Unexpected Charge | Phone Support (1-888-708-2042) | This is the fastest way to get a charge reviewed. Have the date and amount of the charge ready to go. |
| Canceling Your Subscription | Phone Support (1-888-708-2042) | Many users report that canceling online is difficult. Calling is the most reliable way to stop auto-shipments. Always ask for a confirmation number. |
| Returning a Product | Phone Support (1-888-708-2042) | You must call to get a required Return Authorization Number. Do not just mail the product back, or you risk not getting a refund. |
| Questions About How to Use a Product | Website FAQ / Chat Bot | This is much faster than waiting on hold. The website has detailed guides for their products. |
Additional Helpful Links for Crepe Erase
For additional resources, check out the following links on the official Crepe Erase website:
Frequently Asked Questions about Crepe Erase Customer Service
What's the fastest way to contact Crepe Erase?
How do I file a complaint about Crepe Erase?
Where can I find my account detail number for Crepe Erase?
How long does it take for Crepe Erase to get back to me?
What's the quickest way to cancel a subscription with Crepe Erase?
Can I return the product if I've opened it?
Is Jane Seymour still the spokesperson?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
