Launched back in 2014, Crepe Erase is that skincare brand you've probably seen in a million infomercials, often with Jane Seymour, promising to fix crepey skin. It feels like it's been around forever. Maybe you signed up after a late-night ad, but now the auto-shipments are piling up. Subscriptions start around $39.95 for an intro kit and can jump to $59.95 for recurring orders. This guide covers cancelling on their website (desktop and mobile) or over the phone. Getting this off your plate can save you up to $240 a year. Let's get it done.
How to Cancel Crepe Erase on iPhone (iOS)
It's a common mix-up, but your Crepe Erase subscription is tied to their website, not your Apple ID. Here’s how to cancel it using your phone's browser.
1 This Isn't an App Store Subscription
First things first, Crepe Erase doesn't manage its subscriptions through Apple. You can't cancel it from your iPhone's 'Subscriptions' settings. You have to use a web browser.
2 Open Your Web Browser
Tap on Safari or any other browser you use on your iPhone.
3 Go to the Crepe Erase Website
Navigate to the official Crepe Erase website. It's usually something like crepeerase.com.
4 Log In to Your Account
Find the 'My Account' or 'Log In' button, which is typically at the top right of the page. Enter your email and password.
5 Find and Cancel Your Auto-Delivery
Once logged in, look for a section called 'My Subscriptions' or 'Auto-Delivery Program'. From there, you should see an option to cancel. Follow the prompts to confirm your cancellation.
How to Cancel Crepe Erase on Android
Cancelling on an Android device is straightforward, but you have to remember it's done through their website, not the Google Play app.
1 It's Not in the Google Play Store
Just like with iPhones, you won't find your Crepe Erase subscription in the Google Play Store. The company manages billing directly through its own website.
2 Launch Your Browser
Open Chrome, Firefox, or whatever browser you prefer on your Android device.
3 Navigate to the Crepe Erase Site
Type crepeerase.com into the address bar and go to their official site.
4 Sign In to Your Account
Look for the account login page. You'll need the credentials you used when you first signed up for the auto-delivery service.
5 Manage and Cancel Your Subscription
In your account dashboard, find the subscription management area. There should be a clear option to cancel your plan. Make sure you complete all the confirmation steps.
How to Cancel Crepe Erase on Desktop or Laptop
This is probably the easiest and most reliable way to cancel. Using a computer gives you a clearer view of your account settings.
1 Visit the Official Crepe Erase Website
Open your preferred web browser and go to the Crepe Erase homepage.
2 Log In to Your Account
Click on the 'My Account' or 'Log In' link, usually found in the top navigation bar. Enter your email address and password.
3 Navigate to the 'My Account' Section
Once you're logged in, you should be taken to your account dashboard. If not, find the 'My Account' link.
4 Locate Your Subscription Settings
Look for a tab or link labeled 'Auto-Delivery', 'My Subscriptions', or 'Manage Subscription'. This is where your recurring order information is stored.
5 Select 'Cancel' and Confirm
Click the option to cancel your subscription. They might make you click through a few 'Are you sure?' screens or offer you a discount to stay. Just push through and make sure you get a final confirmation message or email.
Cancel Crepe Erase by Phone
If you'd rather talk to a person, or if the website is giving you trouble, calling them is a solid option.
- Phone Number: 1-888-708-2042
- Hours of Operation: Typically available 24/7, but it's always best to call during standard business hours for potentially shorter wait times.
Tip: Have your account number or the email address associated with your account ready before you call. This will speed up the process significantly.
Before You Cancel: What You Should Know
- Refund Policy: Crepe Erase offers a 60-day money-back guarantee on your initial purchase price, but this usually doesn't apply to recurring auto-delivery charges if you forget to cancel on time. Once a shipment is processed, getting a refund for it is tough.
- Keep Your Products: You are not required to return any products you have already received and paid for.
- Get Confirmation: Whether you cancel online or by phone, insist on getting a confirmation email or a cancellation number. Keep it for your records in case of any billing disputes.
Having Trouble Cancelling Your Crepe Erase Subscription?
It can be frustrating when cancellation doesn't go smoothly. Here are a few things to try:
- Use a Desktop Computer: Sometimes, company websites have glitches on mobile browsers. Try logging in and cancelling from a laptop or desktop computer.
- Clear Your Browser Cache: Old data stored in your browser can sometimes cause issues. Clear your cache and cookies, then try again.
- Try Incognito Mode: Opening an incognito or private browsing window can also help bypass any weird site bugs.
- Call Them Directly: If the website simply won't cooperate, your best bet is to call their customer service line at 1-888-708-2042. They can process the cancellation for you manually.
Subscription Plans and Pricing (2025)
| Plan Name | Auto-Delivery Price (per shipment) | Details |
|---|---|---|
| 2-Pc Advanced Body System | $39.95 | Includes Body Smoothing Pre-Treatment and Advanced Body Repair Treatment. Ships every 90 days. |
| 3-Pc Advanced Body System | $49.95 | Includes the 2-Pc system plus the Refining Facial Scrub. Ships every 90 days. |
| 5-Pc Advanced Body System | $69.95 | Includes the 3-Pc system plus the Restorative Facial Treatment and Advanced Firming Eye Cream. Ships every 90 days. |
How Pine AI Can Help You Cancel Your Crepe Erase Subscription
Tired of navigating confusing websites or waiting on hold? Pine AI can cancel your Crepe Erase subscription for you. It's fast, secure, and takes the stress out of the process. Let us handle the hassle so you can move on.
Frequently Asked Questions about Crepe Erase
Can I unsubscribe from Crepe Erase anytime?
Can I get a refund from Crepe Erase if I forgot to cancel?
How do I know my Crepe Erase subscription is cancelled?
How long does it take for Crepe Erase to cancel?
What else should I know before I cancel my Crepe Erase subscription?
How do I raise a complaint to Crepe Erase?
How does Pine AI work with Crepe Erase to cancel my subscription?
Ethan Davis
Senior Fitness and Wellness Editor
Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.
