Maybe you just signed up for Crepe Erase to try the neck cream. It happens. Established around 2014 by Guthy-Renker, this brand offers skincare subscriptions ranging from $39.95 to $59.95. Cancelling can save you up to $720 annually. You can handle this on iOS, Android, or desktop. Visit Crepe Erase at crepeerase.com. With the "de-influencing" trend on TikTok pushing back against pricey routines, many are quitting. Pissed Consumer shows over 200 complaints in the last 3 years, citing "billing issues" and "poor customer service." Trustpilot data confirms frustration with auto-ship policies. If you are tired of surprise boxes, here is how to cancel.
How to Cancel Crepe Erase on iPhone (iOS)
Managing subscriptions on a small screen can be annoying. Here is how to do it on your iPhone.
How to Cancel Crepe Erase on Android
Android users face the same mobile web hurdles. Follow these steps to navigate their portal.
How to Cancel Crepe Erase on Desktop or Laptop
Using a desktop is often the best way to ensure you actually find the cancel button.
Cancel Crepe Erase by Phone
If the online options are giving you the run-around, calling is the most direct method. Be prepared for a sales pitch.
- Phone Number: 1-888-708-2042 (Guthy-Renker Customer Service)
- Hours: Generally 9:00 AM to 8:00 PM EST
- Tip: Have your account number or the email address you used to sign up ready. When they ask why you are leaving, just say "financial reasons" to shorten the script.
What is Crepe Erase Cancellation Policy
Crepe Erase, managed by Guthy-Renker, operates on a negative option basis. This means they keep billing you until you scream stop. Their policy states you can cancel at any time, but you must do so before the next shipment processes. Once a box ships, you are on the hook for shipping costs even if you return it. They offer a 60-day money-back guarantee on the product itself, but getting that refund often requires you to pay for return shipping. Pissed Consumer reviews frequently mention that "cancelling" via email often gets ignored, so stick to phone or chat.
Before You Cancel Crepe Erase: What You Should Know
Make sure you are ready before you cut the cord.
- Fees: There is no cancellation fee, but you won't get back shipping fees for prior orders.
- Data: Your account data usually stays in their system for marketing. You have to specifically request data deletion.
- Refunds: Only available if you return the empty bottles within 60 days. It is a hassle.
- Timing: Cancel at least 3-5 days before your next billing date to avoid an accidental charge.
Having Trouble Cancelling Your Crepe Erase Subscription?
If you are hitting a wall, try these tricks.
- Check Third Parties: Did you buy it on Amazon or QVC? You have to cancel through their portals, not the Crepe Erase site.
- Clear Cache: Sometimes the "Cancel" button is hidden by old browser data. Clear your cache or use Incognito mode.
- Call Early: Call right when they open (usually 9 AM EST) to avoid the "higher than normal call volume" excuse.
- Check Spam: If you cancelled by chat, the confirmation email might be in your Junk folder.
Subscription Plans and Pricing (2025)
| Plan Name |
Monthly Cost |
Details |
| Introductory System |
~$39.95 |
Basic 2-step system (Body Polish + Treatment). Auto-renews at higher rate often. |
| Maximum Results |
~$54.95 |
Includes the basic system plus an refining treatment or oil. |
| Ultimate System |
~$59.95+ |
Full suite of products. Highest recurring cost. |
| Single Purchase |
Varies |
One-time buy, usually 20-30% more expensive than subscribing. |
How Pine AI Can Help You Cancel Your Crepe Erase Subscription
