Launched back in 2014, Crepe Erase is that skincare brand you've probably seen in a million infomercials, often with Jane Seymour, promising to fix crepey skin. It feels like it's been around forever. Maybe you signed up after a late-night ad, but now the auto-shipments are piling up. Subscriptions start around $39.95 for an intro kit and can jump to $59.95 for recurring orders. This guide covers cancelling on their website (desktop and mobile) or over the phone. Getting this off your plate can save you up to $240 a year. Let's get it done.
How to Cancel Crepe Erase Subscription on Desktop
Canceling online should be straightforward, but let's be real, companies don't always make it easy. This method works on a desktop or mobile browser, but I've found that using a desktop computer is often less glitchy. Weirdly, the 'cancel' button sometimes doesn't load properly on mobile.
1 Log In to Your Account
First, head over to the Crepe Erase website and find the login page. It's usually tucked away in the top-right corner of the homepage. You'll need your email and password to get in.
2 Find Your Account Settings
Once you're logged in, look for a link that says 'My Account' or has your name on it. This is your main dashboard for everything related to your orders.
3 Navigate to Auto-Delivery Management
This is where it can get a little annoying. You need to find the section for your recurring shipments. It's often labeled 'Auto-Delivery Management' or 'My Subscriptions.' I had to click around for a minute before I found it.
4 Select and Cancel Your Subscription
You should see your active plan listed. There will be an option to 'Edit' or 'Cancel.' Click the Cancel button. Be ready for them to ask you if you're really sure you want to leave, maybe with a last-ditch discount offer. Just confirm your choice.
5 Look for a Confirmation Email
Don't just assume it's done. A confirmation email is your proof. If you don't get one within an hour, something might have gone wrong. It's a good idea to log back in and check that your subscription status now says 'Cancelled' or 'Inactive.'
Cancel Crepe Erase Subscription with phone
Phone Number: 1-888-708-2042
Hours of Operation: Standard business hours, but it's always best to call on a weekday morning to avoid a long wait.
What to expect: Calling is often the most direct route. You'll probably have to navigate an automated menu first. Just select the options for 'customer service' or 'managing an order.' Have your account info ready. Be prepared for a sales pitch to keep you subscribed. One user on a forum mentioned, 'The rep tried to offer me a discount three times before finally processing my cancellation.' Just stay firm.
Before you cancel, you need to know their rules. Crepe Erase generally will not refund you for a shipment that has already been processed. So, if you forget to cancel before your renewal date, you're probably stuck with the charge. They have a 60-day money-back guarantee, but that's for your very first order, not the auto-shipments that follow. You can also adjust your shipment frequency in your account, which is their version of pausing your subscription.
Crepe Erase Plans and Pricing 2025
| Plan | Price | Details |
|---|---|---|
| Introductory 2-Piece System | $39.95 | Includes Body Smoothing Pre-Treatment and Advanced Body Repair Treatment. This automatically enrolls you in a 90-day auto-delivery program. |
| Auto-Delivery 5-Piece System | $59.95 | A larger kit that ships every 90 days. It usually includes the 2-piece system plus other products. This is the recurring charge you need to cancel to stop payments. |
Frequently Asked Questions about Crepe Erase
Can I unsubscribe from Crepe Erase anytime?
Can I get a refund from Crepe Erase if I forgot to cancel?
How do I know my Crepe Erase subscription is cancelled?
How long does it take for Crepe Erase to cancel?
What else should I know before I cancel my Crepe Erase subscription?
How do I raise a complaint to Crepe Erase?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
