What's the fastest way to contact Carewell?

Just call them. Their phone line is open 24/7, it's faster than waiting for an email.

How do I file a complaint about Carewell?

Your best bet is calling and asking to speak to a supervisor to get a record of the complaint. I did this when a box arrived looking like it had been used as a soccer ball. Just calling gets it logged.

Where can I find my account detail number for Carewell?

Looking for an account number? Carewell doesn't really use one. They identify you by your email address or your order number, which you can find in that first order confirmation email they sent you.

How long does it take for Carewell to get back to me?

Honestly, it depends on your luck, because while their phone support is almost instant, I once sent an email asking about the absorbency of a specific adult brief and I'm pretty sure I could have knit a sweater in the time it took for them to reply.

What's the quickest way to cancel a subscription with Carewell?

Log into your account. Don't even bother calling or emailing because you'll just get stuck in a loop, the fastest way is to go directly into your online account dashboard where you can manage your Autoship settings and cancel it with a few clicks. Do it online.

How do I return something to Carewell?

You have to call them to start a return. It's a bit of a process. You have to call them to get a return authorization, they don't have an automated online form, which is annoying, and they'll email you a shipping label that you have to print out yourself, so make sure your printer has ink before you start.

Can I use my FSA/HSA card on Carewell?

Yes, you can. It's actually one of their best features, you can use your Flexible Spending Account or Health Savings Account card directly at checkout for eligible items, which saves you the massive headache of submitting receipts for reimbursement later. Super convenient.

How to Contact Carewell Customer Service

Different Ways to Contact Carewell

Contact Method	Details & Availability	Best for...
Phone	1-800-696-CARE (2273), Available 24/7	Urgent issues, order problems, billing disputes
Live Chat	Available on the Carewell website, 24/7	Quick product questions, order status checks
Email	[email protected]	Non-urgent inquiries, detailed questions, documentation
Social Media	Facebook, Instagram	General questions, public feedback

Customer Support Channels

Here’s a more detailed look at each support channel.

a. 📞 Phone Support

This is often the fastest way to resolve complex issues.

Department	Phone Number	Hours (Timezone)
Main Customer Support	1-800-696-CARE (2273)	24 hours, 7 days a week (ET)

b. 📧 Email Support

Good for when you need to send documents or don't need an immediate answer.

Purpose	Email	Notes
General Support	[email protected]	Average response time is 1-2 business days.

c. 💬 Live Chat

Carewell's live chat is a great option for quick questions without picking up the phone.

Where to access: Look for the chat bubble icon in the bottom right corner of the Carewell website.
Steps to access: Click the icon and a chat window will open to connect you with an agent.
Types of problems it handles: Best for order status, product availability, and basic account questions.
Escalation: Yes, if the chat agent cannot solve your issue, they can escalate it or direct you to call.

d. 📱 In-App Support

Carewell does not currently offer a dedicated mobile app for shopping or support. All support is handled through their website or by phone.

⏱️ Estimated Response Times from Carewell

Method	Expected Wait Time
Phone	Usually under 5 minutes
Email	1-2 business days
Chat	Typically a few minutes
App	N/A

🔍 Tips to Reach Support Faster from Carewell

Use Live Chat for simple questions. It's often faster than the phone queue for things like checking on an order.
Call during off-peak hours. Even with 24/7 support, calling late at night or very early in the morning (Eastern Time) can mean shorter waits.
Have your information ready. Don't wait until they ask. Have your order number and email handy.

Before You Call: What to Have Ready

Seriously, don't waste your time or the agent's. Before you even think about dialing, make sure you have your order number and the email you signed up with ready to go. Trust me, they will ask for it. It also helps to have the name and shipping address for the order on hand, just in case.

Where to Quickly Solve Problems with Carewell

Here’s a quick guide to getting the right help for the most common problems people report online.

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
An Order Hasn't Arrived	Phone Support (1-800-696-2273)	This is the most direct way to track down a missing package. Have your order number ready.
A Billing Error or Refund Question	Phone Support (1-800-696-2273)	Phone agents have the most direct access to resolve billing issues and process refunds immediately.
Wrong Item Was Delivered	Live Chat or Phone	Live Chat is great for starting the process quickly, but a phone call can confirm the return and replacement in one go.
Changing an Autoship Order	Your Online Account (Self-Service)	This is way faster than contacting a human. Log in to your account to pause, cancel, or change items yourself.

Additional Helpful Links for Carewell

For additional resources, check out the following links on the Carewell website:

Frequently Asked Questions about Carewell Customer Service

Ethan Davis

Senior Fitness and Wellness Editor

Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.