Trying to get in touch with Burst Oral Care can feel like a chore, especially when you're dealing with common frustrations like a subscription that won't cancel or a toothbrush that suddenly died. Many users on sites like the Better Business Bureau report headaches with managing their refill plans. Whether you're trying to sort out a billing dispute or just need technical support, you have a few options like phone, email, or even sliding into their social media DMs. It seems like every TikTok influencer has a "Get Ready With Me" featuring a Burst brush, but getting help isn't always as glamorous. Before you get too frustrated, your best first step is to check their official site. Visit Burst Oral Care
Different Ways to Contact Burst Oral Care
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | 415-903-1238 (M-F, 7am-5pm PST) | Urgent issues, cancellations, billing disputes |
| hello@burstoralcare.com | Non-urgent issues, warranty claims, creating a paper trail | |
| Website Form | Available on their Contact Us page | General inquiries, when you can't call |
| Social Media | Instagram: @burstoralcare, Facebook: @burstoralcare | Public complaints, getting a faster initial response |
Customer Support Channels
a. 📞 Phone Support
| Department | Phone Number | Hours (Timezone) |
|---|---|---|
| Main Support | 415-903-1238 | Mon-Fri, 7am-5pm PST |
b. 📧 Email Support
| Purpose | Notes | |
|---|---|---|
| General Support | hello@burstoralcare.com | Avg. response: 1–2 business days |
c. 💬 Live Chat or Website Bot
Burst Oral Care primarily uses a contact form and email, but sometimes a chat bot is available on their help pages.
- Where to access: Look for a chat bubble icon on the bottom right of the Help Center.
- Types of problems it handles: Best for simple questions like order status or finding a specific FAQ page.
- Escalation: If the bot can't help, it will typically direct you to the email contact form to create a support ticket for a human agent.
d. 📱 In-App Support
Burst Oral Care does not have a mobile app for managing your account or contacting support. All customer service is handled through their website.
⏱️ Estimated Response Times from Burst Oral Care
| Method | Expected Wait Time |
|---|---|
| Phone | 5-20 minutes |
| 24-48 business hours | |
| Chat | 5-15 minutes (when available) |
| App | N/A |
🔍 Tips to Reach Support Faster from Burst Oral Care
- Call right when they open (7am PST) to avoid the midday rush.
- Use their email or contact form for issues that aren't time-sensitive.
- Have all your account and order information ready before you contact them.
Before You Call: What to Have Ready
Don't waste your time. Before you call, make sure you have your order number and the email you signed up with handy. Trust me, they will ask for it. It also helps to have the shipping address for your last order ready just in case they need to verify your identity that way. It's a small step that saves a ton of headache.
Where to Quickly Solve Problems with Burst Oral Care
Here are some of the most common topics Burst Oral Care customer service can assist with:
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| Canceling a Subscription | Phone Support (415-903-1238) | This is the fastest way to get immediate confirmation. Call at least 3-4 days before your renewal date to be safe. |
| A Toothbrush Stopped Working | Email (hello@burstoralcare.com) | Email allows you to attach a video of the malfunction, which can speed up a warranty claim significantly. Include your original order number. |
| A Billing Error or Unexpected Charge | Phone Support | Phone agents have the most direct ability to process refunds or credits. Have the charge date and amount from your bank statement ready. |
| Tracking a Shipment | Website Contact Form or Email | This is a simple request that doesn't require a phone call. They can email you the tracking link. |
Additional Helpful Links for Burst Oral Care
For additional resources, check out the following links:
Frequently Asked Questions about Burst Oral Care Customer Service
What's the fastest way to contact Burst Oral Care?
How do I file a complaint about Burst Oral Care?
Where can I find my account detail number for Burst Oral Care?
How long does it take for Burst Oral Care to get back to me?
What's the quickest way to cancel a subscription with Burst Oral Care?
How do I raise a complaint to Burst Oral Care?
Is the Burst 'lifetime warranty' actually real?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
