Burst Oral Care, founded in 2017, is a direct-to-consumer brand that sells electric toothbrushes and other oral hygiene products through a subscription model. Maybe you saw it on TikTok and decided to give it a try, but now you've got a drawer full of replacement heads. It happens. This guide will help you cancel your subscription without any extra headaches. Subscriptions range from $8 to $20 per shipment, and you can save up to $80 a year by canceling. We'll walk you through the process on desktop and mobile web browsers.
How to Cancel Burst Oral Care Subscription on Desktop
Canceling on a computer is probably the easiest way. The buttons are bigger and the layout is less cramped. Here’s how to get it done.
1 Visit the Burst Website
Open your web browser and head over to the Burst Oral Care website.
2 Log In to Your Account
Find the 'Log In' button, usually at the top right of the page. Enter your email and password to get into your account dashboard.
3 Navigate to Subscriptions
Once you're logged in, look for a section called 'My Subscriptions' or something similar in your account menu. This is where the magic happens.
4 Select 'Manage Subscription'
You'll see your active subscription listed. Click on the 'Manage Subscription' link next to the product you want to stop receiving.
5 Find the Cancel Option
This is where it gets a little tricky. They'll likely offer you options to delay or change your shipment frequency first. You need to scroll past these and find the 'Cancel Subscription' link. It might be in smaller text at the bottom of the page.
6 Confirm Your Cancellation
Click the cancel link and follow any final confirmation steps. They might ask for a reason. You don't have to give a detailed one. Once done, you should see a confirmation on the screen and get an email. I'd save that email, just in case.
How to Cancel Burst Oral Care Subscription on Mobile (Web Browser)
You can also cancel from your phone's web browser, but be warned, it can be a little more clumsy than on a desktop. The steps are basically the same.
1 Open the Burst Website
Open Chrome, Safari, or whatever browser you use on your phone and go to the Burst Oral Care website.
2 Log In to Your Account
Tap the menu icon and find the 'Log In' option. Sign in with your account credentials. Sometimes mobile login pages can be a bit finicky, so you might need to be patient.
3 Go to 'My Subscriptions'
In your account dashboard, find and tap on 'My Subscriptions'. This will show you what you're currently signed up for.
4 Tap 'Manage Subscription'
Find the subscription you want to end and tap 'Manage Subscription'. Weirdly, I've heard from some people that this button was slow to load on mobile, so give it a second.
5 Locate the Cancellation Link
You'll have to scroll past the offers to delay or change your plan. Look carefully for the 'Cancel Subscription' text link. It's designed to be missed.
6 Confirm the Cancellation
Follow the final prompts to confirm. Make sure you get to a screen that says your subscription is officially canceled. Always check for a confirmation email afterward.
Cancel Burst Oral Care Subscription with phone
You can call Burst support at (833) 287-7804. Their hours are typically Monday to Friday, from 7:00 AM to 5:00 PM Pacific Time. Be ready with your account information. A user on a forum mentioned, 'I had to call twice. The first rep tried really hard to get me to just pause my subscription.' So, be firm if you really want to cancel.
Cancel Burst Oral Care Subscription with email
Send an email to hello@burstoralcare.com. Make sure to include your full name and the email address associated with your account to speed things up. Expect a response within 24 to 48 business hours. This method is good if you want a written record of your cancellation request.
Cancel Burst Oral Care Subscription with live chat
Burst has a live chat feature on their website. Go to their support page and look for the chat bubble, usually in the bottom-right corner. This can be faster than email, but wait times can vary depending on how busy they are. The chat bot might try to solve your issue first before connecting you to a real person.
Before you cancel, there are a few things to keep in mind. Burst doesn't typically offer refunds for charges that have already gone through, so you need to cancel before your next billing date. Your account data will remain, but your shipments will stop. Also, they will probably offer you the option to pause your subscription or change how often you get shipments. It might be a good alternative if you just have too many brush heads piling up.
Burst Oral Care Plans and Pricing 2025
| Plan | Price (per shipment) | Details |
|---|---|---|
| Replacement Brush Head | $8.00 | Your choice of Charcoal or Floss Tip bristles. Shipped every 12 weeks by default. |
| Coconut Whitening Strips | $19.99 | A 7-day supply of whitening strips. Shipped every 12 weeks. |
| Expanding Black Floss | $12.99 | A pack of expanding floss. Shipped every 12 weeks. |
| Tube for Two Toothpaste | $12.99 | A large tube of fluoride toothpaste. Shipped every 12 weeks. |
Frequently Asked Questions about Burst Oral Care
Can I unsubscribe from Burst Oral Care anytime?
Can I get a refund from Burst Oral Care if I forgot to cancel?
How do I know my Burst Oral Care subscription is cancelled?
How long does it take for Burst Oral Care to cancel?
What else should I know before I cancel my Burst Oral Care subscription?
How do I raise a complaint to Burst Oral Care?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
