Trying to get in touch with AdvoCare? You're not alone. Whether you're dealing with common frustrations like unauthorized charges or just trying to figure out how to handle cancellation problems, getting a straight answer can feel like a workout. With everyone on social media debating the best energy drinks, you might have questions about AdvoCare's Spark and need to talk to a real person. You can reach them by phone at (972) 665-5800, through their website's contact form, or by hitting them up on their social media pages. For general info, you can always Visit AdvoCare.
How to Contact AdvoCare Customer Service
Different Ways to Contact AdvoCare
| Contact Method | Details & Availability | Best for... |
|---|---|---|
| Phone | (972) 665-5800, M-F 8am-5pm CT | Urgent issues, billing disputes, order problems. |
| Email / Contact Form | Via the official website's contact page | Non-urgent questions, getting a written record. |
| Social Media | Facebook, Instagram | General questions, public feedback (not for private account details). |
Customer Support Channels
📞 Phone Support
| Department | Phone Number | Hours (Central Time) |
|---|---|---|
| Main Customer Support | (972) 665-5800 | Monday – Friday, 8:00 AM – 5:00 PM |
📧 Email Support
AdvoCare primarily uses a contact form on their website instead of a direct support email for initial contact.
| Purpose | Notes | |
|---|---|---|
| General Inquiries | Website Contact Form | Average response time is typically 1–2 business days. |
💬 Live Chat or Website Bot
AdvoCare does not currently offer a live chat feature for customer support on its website. You will need to use the phone or email form.
📱 In-App Support
The AdvoCare Connect app is available for iOS and Android, but it is designed primarily for distributors to manage their business. General customers may not find direct support options within the app.
⏱️ Estimated Response Times from AdvoCare
| Method | Expected Wait Time |
|---|---|
| Phone | 5–20 minutes |
| 24–48 business hours | |
| Chat | Not Available |
| App | Not applicable for general customers |
🔍 Tips to Reach Support Faster from AdvoCare
- Call during off-peak hours: Try calling right when they open at 8 AM CT or during mid-week afternoons to avoid the longest waits.
- Use the website form for simple questions: If your issue isn't urgent, submitting the contact form can save you from waiting on hold.
- Prepare your details ahead of time: Have your account information ready to go so the call is as quick as possible.
Before You Call: What to Have Ready
Look, don't waste your own time. Before you call, make sure you have your Distributor or Customer ID number and the email address associated with your account handy. If you're calling about a specific purchase, grab that order number too. Trust me, they will ask for it, and it's so much easier than fumbling for it while you're on the phone.
Where to Quickly Solve Problems with AdvoCare
Here are some of the most common topics AdvoCare customer service can assist with:
| If Your Problem Is... | The Best Contact Method Is... | Pro Tip |
|---|---|---|
| A Billing Error or Unauthorized Charge | Phone Support (972-665-5800) | Have the date and amount of the charge ready. A phone agent is your best bet for an immediate investigation. |
| Canceling Your Autoship | Online Account Portal / Phone Support | Try canceling online first through your account settings. If it doesn't work, which some users report, call them directly to confirm the cancellation and get a confirmation number. |
| Questions About Product Ingredients | Website FAQ / Email Form | The website has detailed product info. For specific allergy concerns, use the email form to get a detailed, written response. |
| Filing a Formal Complaint | Phone Support (Ask for a Supervisor) | Calling creates a direct line for escalation. Calmly explain the issue and state that you'd like to speak with a manager to formally document your complaint. |
Additional Helpful Links for AdvoCare
For additional resources, check out the following links on the official AdvoCare website:
Frequently Asked Questions about AdvoCare Customer Service
What's the fastest way to contact AdvoCare?
How do I file a complaint about AdvoCare?
Where can I find my account detail number for AdvoCare?
How long does it take for AdvoCare to get back to me?
What's the quickest way to cancel a subscription with AdvoCare?
How do I raise a complaint to AdvoCare?
Can I return a product if I just don't like it?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
