What's the fastest way to contact AdvoCare?

Just call them. Their phone line is the most direct way to get a human being.

How do I file a complaint about AdvoCare?

Get on the phone, ask for a supervisor. Don't bother with email for this, it'll just get lost. You need to talk to someone who can actually do something.

Where can I find my account detail number for AdvoCare?

It should be in the welcome email they sent you when you first signed up, but if you're like me and deleted that ages ago, you can find your Customer or Distributor ID by logging into your account on their website. It's usually hiding somewhere in the 'My Account' or profile section.

How long does it take for AdvoCare to get back to me?

Depends. Phone is instant, if you can get through the hold music. Email? You could be waiting a day or two, maybe longer if it's a weekend.

What's the quickest way to cancel a subscription with AdvoCare?

The 'official' way is through your online account, but good luck. I tried that once and the page timed out, so I had to call anyway to make sure my autoship for Spark didn't process. Call them to be 100% sure it's cancelled.

How do I raise a complaint to AdvoCare?

So you've already complained and gotten nowhere? Okay. Call back, but this time, immediately state you need to escalate your issue and want your complaint formally documented with a case number. Be polite but firm, and don't hang up until you have that reference number, otherwise it's like the conversation never happened.

Can I return a product if I just don't like it?

Yes, but it's a process. You can't just send it back. You have to contact them first to get a Return Merchandise Authorization (RMA) number, and according to their policy, it has to be within 30 days of your order. Don't miss that window.

How to Contact AdvoCare Customer Service

Different Ways to Contact AdvoCare

Contact Method	Details & Availability	Best for...
Phone	(972) 665-5800, M-F 8am-5pm CT	Urgent issues, billing disputes, order problems.
Email / Contact Form	Via the official website's contact page	Non-urgent questions, getting a written record.
Social Media	Facebook, Instagram	General questions, public feedback (not for private account details).

Customer Support Channels

📞 Phone Support

Department	Phone Number	Hours (Central Time)
Main Customer Support	(972) 665-5800	Monday – Friday, 8:00 AM – 5:00 PM

📧 Email Support

AdvoCare primarily uses a contact form on their website instead of a direct support email for initial contact.

Purpose	Email	Notes
General Inquiries	Website Contact Form	Average response time is typically 1–2 business days.

💬 Live Chat or Website Bot

AdvoCare does not currently offer a live chat feature for customer support on its website. You will need to use the phone or email form.

📱 In-App Support

The AdvoCare Connect app is available for iOS and Android, but it is designed primarily for distributors to manage their business. General customers may not find direct support options within the app.

⏱️ Estimated Response Times from AdvoCare

Method	Expected Wait Time
Phone	5–20 minutes
Email	24–48 business hours
Chat	Not Available
App	Not applicable for general customers

🔍 Tips to Reach Support Faster from AdvoCare

Call during off-peak hours: Try calling right when they open at 8 AM CT or during mid-week afternoons to avoid the longest waits.
Use the website form for simple questions: If your issue isn't urgent, submitting the contact form can save you from waiting on hold.
Prepare your details ahead of time: Have your account information ready to go so the call is as quick as possible.

Before You Call: What to Have Ready

Look, don't waste your own time. Before you call, make sure you have your Distributor or Customer ID number and the email address associated with your account handy. If you're calling about a specific purchase, grab that order number too. Trust me, they will ask for it, and it's so much easier than fumbling for it while you're on the phone.

Where to Quickly Solve Problems with AdvoCare

Here are some of the most common topics AdvoCare customer service can assist with:

If Your Problem Is...	The Best Contact Method Is...	Pro Tip
A Billing Error or Unauthorized Charge	Phone Support (972-665-5800)	Have the date and amount of the charge ready. A phone agent is your best bet for an immediate investigation.
Canceling Your Autoship	Online Account Portal / Phone Support	Try canceling online first through your account settings. If it doesn't work, which some users report, call them directly to confirm the cancellation and get a confirmation number.
Questions About Product Ingredients	Website FAQ / Email Form	The website has detailed product info. For specific allergy concerns, use the email form to get a detailed, written response.
Filing a Formal Complaint	Phone Support (Ask for a Supervisor)	Calling creates a direct line for escalation. Calmly explain the issue and state that you'd like to speak with a manager to formally document your complaint.

Additional Helpful Links for AdvoCare

For additional resources, check out the following links on the official AdvoCare website:

Frequently Asked Questions about AdvoCare Customer Service

Ethan Davis

Senior Fitness and Wellness Editor

Ethan Davis is the Fitness & Wellness Content Editor at Pine AI, where he creates practical, evidence-based guides on health, exercise, and subscription services in the fitness wellness industry. With over a decade of experience in health journalism and fitness coaching, Ethan blends professional expertise with clear, relatable advice to help readers make informed decisions about their wellbeing. At Pine AI, Ethan’s mission is to help users navigate fitness and wellness subscriptions with confidence, ensuring they get real value while supporting their personal health goals.