AdvoCare, founded in 1993, is a health and wellness company known for its nutritional supplements and energy drinks. Maybe you jumped on the AdvoCare train during a TikTok 'side hustle' deep dive and now the monthly orders are just piling up. It happens. This guide covers canceling your subscription on their desktop site or over the phone. With plans and auto-ships ranging from $19.95 to over $200, you could save up to $600 a year by making sure you've properly cut ties. Let's get it done.
How to Cancel AdvoCare Subscription on Desktop
Canceling your AdvoCare auto-ship online is the most direct way, but it only stops future product deliveries. This does not cancel your $19.95 Preferred Customer membership. You'll need to call them for that. A user on a forum mentioned, 'I canceled my auto-ship but they still charged me for the membership fee. Turns out you have to cancel them separately!'
1 Log into Your AdvoCare Account
First, head over to the AdvoCare website and find the Login button, usually at the top right of the page. Enter your credentials to get into your account dashboard.
2 Navigate to Your Auto-Ship Settings
Once you're in, look for a section called 'My Account' or your name. From there, you should see an option for 'AdvoCare Convenience' or 'Auto-Ship'. This is where they hide the settings for your recurring orders.
3 Find the Cancellation Option
This part can be tricky. You might have to click on 'Manage' or 'Edit' next to your active auto-ship order. Look for a button or link that says 'Cancel Convenience Order' or something similar. It's not always obvious.
4 Confirm Your Cancellation
Follow the on-screen prompts to confirm the cancellation. They might ask you why you're leaving. Be prepared to click through a few confirmation screens. I had to click 'Confirm' twice before it actually registered.
5 Check for a Confirmation Email
After you cancel, you should get an email confirming the change. Don't just trust the website. Check your email. If you don't get one within an hour, something might have gone wrong.
Cancel AdvoCare Subscription with phone
To cancel your actual Preferred Customer membership, you'll have to call them.
- Phone Number: 1-800-542-4800
- Hours of Operation: Monday to Friday, 8:00 AM to 5:00 PM Central Time.
Be ready for a potential wait. Have your Customer ID number handy to make the process a little smoother.
Before you cancel, know that your $19.95 Preferred Customer annual fee is generally non-refundable. Canceling your auto-ship (AdvoCare Convenience) can be done anytime before your next processing date, but canceling the membership itself means you lose your product discounts immediately. Your customer data will likely be kept by AdvoCare for their records.
AdvoCare Plans and Pricing 2025
| Plan / Membership | Annual Cost | Details |
|---|---|---|
| Retail Customer | $0 | You pay the full retail price for all products. No commitment, no discount. |
| Preferred Customer | $19.95 | This is the main subscription. It gives you a 20% discount on orders, which can increase with your order volume. This is the fee you need to cancel if you want to fully quit. |
| AdvoCare Convenience | Varies (Cost of Products) | This isn't a separate plan, but their auto-ship program. You set it up to get regular product deliveries and it's tied to your Preferred Customer account. You can cancel this part online. |
Frequently Asked Questions about AdvoCare
Can I unsubscribe from AdvoCare anytime?
Can I get a refund from AdvoCare if I forgot to cancel?
How do I know my AdvoCare subscription is cancelled?
How long does it take for AdvoCare to cancel?
What else should I know before I cancel my AdvoCare subscription?
How do I raise a complaint to AdvoCare?
Olivia Harper
Content Manager
Olivia Harper, a Content Manager with nine years of experience, creates user-focused guides on subscription services. Featured in Digital Consumer Reports, her work simplifies subscription terms and cancellations.
